At a Glance
- Tasks: Deliver exceptional customer service and maintain store standards during night shifts.
- Company: Join WHSmith, a growing brand in airports and beyond.
- Benefits: Enjoy competitive pay, employee discounts, and wellness support.
- Other info: Flexible 3 on 3 off night shifts with great career growth opportunities.
- Why this job: Be part of a dynamic team making every journey better for customers.
- Qualifications: Passion for customer experience and strong communication skills.
The predicted salary is between 24000 - 30000 £ per year.
As a Sales Assistant you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers, and our colleagues to be proud to share their journey with us.
Airport Requirements:
- 5 years continuous references – to gain an airport pass you will need to provide 5 years’ worth of either employment or education references without any gaps
- Criminal Records Bureau Check – to be completed by WHSmith if your application is successful
- Photographic ID i.e. passport or UK Driving Licence
What being a Sales Assistant is all about:
- Delivering an exceptional customer service to all our customers.
- Carrying out stock replenishment, ensuring all areas of the store remain tidy and inviting for our customers to shop.
- Meeting high standards of display and visual merchandising helping customers find what they're looking for easily.
- Being part of a team and supporting colleagues.
- Working 6pm till 6am 3 on 3 off.
What our Stores would love to see:
- A passion for customers having an exceptional experience in store.
- Confident in communicating within the team.
- Motivated to achieve fantastic results and standards.
- Adaptable to meet company requirements and goals.
How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, cycle to work scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.
Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!
WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
Arrivals - Night shift Sales Assistant in Horley employer: WH Smith
WHSmith is an excellent employer, particularly for those seeking a rewarding role as a Night Shift Sales Assistant in a dynamic airport environment. With a strong focus on employee wellbeing, we offer competitive benefits including a pension scheme, paid annual leave, and exclusive discounts, all while fostering a supportive and inclusive work culture that encourages personal growth and teamwork. Join us to be part of a company that values your contributions and is dedicated to making every journey better for our customers and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Arrivals - Night shift Sales Assistant in Horley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on WHSmith and its values. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. Being able to share these stories will demonstrate your passion for providing exceptional service.
✨Tip Number 3
Be ready to showcase your teamwork abilities! WHSmith values collaboration, so be prepared to discuss how you've worked well with others in previous roles. Highlighting your adaptability will also score you some points!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the WHSmith family. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Arrivals - Night shift Sales Assistant in Horley
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for providing exceptional customer service shine through. Share any relevant experiences where you’ve gone above and beyond to help customers, as this is what we value at WHSmith.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Sales Assistant role. Mention your ability to work independently and as part of a team, as well as your adaptability to meet our company goals.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily see why you’d be a great fit for our team. Remember, we want to understand your journey and what you can bring to WHSmith!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team!
How to prepare for a job interview at WH Smith
✨Know Your Customer Service Basics
As a Sales Assistant, exceptional customer service is key. Brush up on common customer service scenarios and think about how you would handle them. Be ready to share examples of times you've gone above and beyond for a customer.
✨Show Your Team Spirit
This role requires teamwork, so be prepared to discuss your experiences working in a team. Think of specific instances where you supported colleagues or contributed to a group goal. Highlighting your adaptability will also show that you're a great fit for their dynamic environment.
✨Understand the Night Shift Dynamics
Working from 6pm to 6am can be quite different from a regular day job. Be honest about your availability and willingness to work these hours. It’s also good to mention any previous experience with night shifts, as it shows you’re prepared for the unique challenges they bring.
✨Prepare for the Airport Requirements
Since this position is at an airport, make sure you understand the importance of the 5-year reference check and the Criminal Records Bureau Check. Be ready to discuss your background and how you can provide the necessary references without gaps. This shows you’re serious about the role and understand the requirements.
