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- Tasks: Lead and inspire your team to deliver exceptional customer service in a fast-paced airport environment.
- Company: Join WHSmith, a growing brand with a rich heritage in airport retail.
- Benefits: Enjoy exclusive discounts, flexible hours, and a supportive work culture.
- Other info: Be part of an inclusive team that values every journey.
- Why this job: Make a real impact while helping your team grow and succeed.
- Qualifications: Retail leadership experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
As a Team Leader you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud to share their journey with us.
In an airport we operate on a first flight, last flight basis which means the shops trade from 4am to 10pm or even later depending on the flight schedule. As a result, the successful candidates will need to be available for early starts and late finishes. Being flexible is a must in Airport retail. The role involves working weekends. Some of the many perks include exclusive discounts throughout the airport and staff car parking while at work. If you are interested in working in a rewarding, fast-paced environment this could be the role for you.
Airport Requirements:
- 5 years continuous references – to gain an airport pass you will need to provide 5 years’ worth of either employment or education references without any gaps
- Criminal Records Bureau Check – to be completed by WHSmith if your application is successful
- Photographic ID i.e. passport or UK Driving Licence
What being a Team Leader is all about?
- Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan.
- Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness.
- Supporting our colleagues in an environment where everyone feels valued and welcome.
- Creating a sense of pride within the store to ensure we are operating safely and legally.
What our Store Leadership Team would love to see:
- Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPI’s such as ATV.
- Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor.
- Flexibility of approach that will allow you to support other stores in the area when needed.
- Ability to build strong relationships and communicate clearly and effectively.
- Experience of supporting employee training and development, and motivating teams to deliver their best.
How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, cycle to work scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster. Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!
WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
Airside - Team Leader in Crumlin employer: WH Smith
Contact Detail:
WH Smith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Airside - Team Leader in Crumlin
✨Tip Number 1
Get to know the company culture! Before your interview, check out WHSmith's social media and website to understand their values and what they stand for. This will help you connect with the team during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or solved a problem in a fast-paced environment. We want to hear how you inspire others and create a positive atmosphere, so be ready to share those experiences.
✨Tip Number 3
Be flexible and show it! Since the role requires early starts and late finishes, mention your availability and willingness to adapt. This will demonstrate that you're ready to jump in and support the team whenever needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can easily keep track of your application status and any updates from us. Don’t miss out on this opportunity!
We think you need these skills to ace Airside - Team Leader in Crumlin
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've inspired and guided teams in the past, especially in fast-paced environments like retail.
Flexibility is Key: Since the role requires early starts and late finishes, mention your availability and flexibility in your application. Let us know that you're ready to adapt to the dynamic airport environment!
Communicate Clearly: Use clear and concise language in your application. We appreciate strong communication skills, so make sure your writing reflects your ability to convey ideas effectively.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with WHSmith.
How to prepare for a job interview at WH Smith
✨Know Your Team Leadership Style
Before the interview, think about your leadership style and how it aligns with the role of a Team Leader. Be ready to share specific examples of how you've inspired and developed your team in previous roles, especially in fast-paced environments.
✨Demonstrate Flexibility
Since the role requires early starts and late finishes, be prepared to discuss your availability and flexibility. Share experiences where you adapted to changing schedules or supported colleagues during busy times, showing that you're a team player.
✨Showcase Your Customer Service Skills
Customer service is key in this role, so come armed with stories that highlight your ability to deliver exceptional service. Think of situations where you went above and beyond for customers and how that positively impacted your team and store.
✨Prepare Questions About Development Opportunities
The job description mentions creating a culture of learning and support. Prepare thoughtful questions about training and development opportunities within the company. This shows your commitment to personal growth and that you value a supportive work environment.