At a Glance
- Tasks: Lead and inspire your team to deliver exceptional customer service and achieve business goals.
- Company: Join WHSmith, a growing brand with a rich heritage and inclusive culture.
- Benefits: Enjoy competitive salary, pension scheme, employee discounts, and wellness support.
- Other info: Flexible approach needed; great opportunities for personal and professional growth.
- Why this job: Make a real impact by guiding your team and creating a positive work environment.
- Qualifications: Retail leadership experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 € per year.
As a Team Leader you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud to share their journey with us.
Requirements:
- Photographic ID i.e. passport or UK Driving Licence
What being a Team Leader is all about?
- Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan.
- Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness.
- Supporting our colleagues in an environment where everyone feels valued and welcome.
- Creating a sense of pride within the store to ensure we are operating safely and legally.
What our Store Leadership Team would love to see:
- Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPI’s such as ATV.
- Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor.
- Flexibility of approach that will allow you to support other stores in the area when needed.
- Ability to build strong relationships and communicate clearly and effectively.
- Experience of supporting employee training and development, and motivating teams to deliver their best.
How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, cycle to work scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster. Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!
WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
Team Leader in Birmingham employer: WH Smith
WHSmith is an exceptional employer that prioritises the growth and development of its team members, fostering a supportive and inclusive work culture. As a Team Leader, you will not only lead a dedicated team in delivering outstanding customer service but also benefit from a comprehensive rewards package, including employee discounts and wellbeing support. With opportunities for personal and professional development in a dynamic retail environment, WHSmith is committed to making every journey better for both customers and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, dive into WHSmith's values and mission. This will help you connect your leadership style with their goals, showing them you're not just a fit for the role, but for the team too.
✨Tip Number 2
Prepare some real-life examples of how you've led teams in the past. Think about times when you motivated your colleagues or improved customer service. We want to hear those stories that showcase your skills and passion for leadership!
✨Tip Number 3
Don’t forget to ask questions during your interview! Show us you're genuinely interested in the role by asking about team dynamics, training opportunities, and how success is measured. It’s a great way to demonstrate your enthusiasm and commitment.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join our journey at WHSmith!
We think you need these skills to ace Team Leader in Birmingham
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your leadership experience. We want to see how you've inspired and guided your team in the past, especially in fast-paced environments. Share specific examples that demonstrate your ability to motivate and develop others.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your experiences and skills. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the Team Leader role.
Connect with Our Values:Make sure to align your application with our company values. Talk about how you create a supportive environment and foster a culture of learning. We love candidates who share our passion for making every journey better for both customers and colleagues.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at WHSmith!
How to prepare for a job interview at WH Smith
✨Know Your Team Leadership Style
Before the interview, think about your leadership style and how it aligns with the company's values. Be ready to share specific examples of how you've inspired and engaged your team in the past, especially in a fast-paced retail environment.
✨Showcase Your Customer Service Passion
Prepare to discuss how you prioritise exceptional customer service. Think of instances where you went above and beyond for customers or helped your team deliver outstanding service. This will demonstrate your commitment to creating a positive experience for both customers and colleagues.
✨Highlight Your Flexibility and Adaptability
Since the role requires supporting other stores when needed, be prepared to talk about times when you've adapted to changing circumstances. Share examples that showcase your ability to lead from the front and get stuck in, regardless of the situation.
✨Emphasise Training and Development Experience
Discuss your experience in training and developing team members. Prepare to explain how you've motivated your team to achieve their best and how you spot opportunities for personal growth. This will show that you value a culture of learning and support.
