At a Glance
- Tasks: Join our night shift team to provide exceptional customer service and maintain store standards.
- Company: WHSmith, a growing brand in airports and beyond, focused on enhancing every journey.
- Benefits: Enjoy competitive pay, employee discounts, pension scheme, and wellness support.
- Other info: Inclusive workplace with opportunities for personal growth and development.
- Why this job: Be part of a dynamic team making a real impact on customer experiences.
- Qualifications: Passion for customer service and ability to work flexibly across nights and weekends.
The predicted salary is between 11 - 12 € per hour.
You'll be joining a night shift team, working three nights out of seven between the hours of 10pm and 6am. Flexibility across the week, including weekends, is essential for this role.
As a Sales Assistant you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers, and our colleagues to be proud to share their journey with us.
Airport Requirements:
- 5 years continuous references – to gain an airport pass you will need to provide 5 years’ worth of either employment or education references without any gaps
- Criminal Records Bureau Check – to be completed by WHSmith if your application is successful
- Photographic ID i.e. passport or UK Driving Licence
What being a Sales Assistant is all about:
- Delivering an exceptional customer service to all our customers.
- Carrying out stock replenishment, ensuring all areas of the store remain tidy and inviting for our customers to shop.
- Meeting high standards of display and visual merchandising helping customers find what they're looking for easily.
- Being part of a team and supporting colleagues.
What our Stores would love to see:
- A passion for customers having an exceptional experience in store.
- Confident in communicating within the team.
- Motivated to achieve fantastic results and standards.
- Adaptable to meet company requirements and goals.
How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, cycle to work scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.
Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!
WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
Arrivals - Night Replenishment/Sales Assistant employer: WH Smith
WHSmith is an excellent employer, particularly for those seeking a dynamic role in a vibrant airport environment. With a strong commitment to employee wellbeing, we offer competitive benefits including a pension scheme, paid annual leave, and exclusive discounts, all while fostering a supportive and inclusive work culture that encourages personal growth and teamwork. Join us in making every journey better, as we continue to expand and innovate in our customer service approach.
StudySmarter Expert Advice🤫
We think this is how you could land Arrivals - Night Replenishment/Sales Assistant
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the retail or airport sectors. A personal recommendation can go a long way in landing that Sales Assistant role.
✨Tip Number 2
Be ready for the night shift! Since this role requires working late hours, make sure you’re prepared to discuss your flexibility and how you can thrive during those hours. Show them you’re all in for the night-time hustle!
✨Tip Number 3
Brush up on your customer service skills! Think of examples where you’ve gone above and beyond for customers. This will help you stand out as someone who truly cares about delivering exceptional experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the WHSmith team and contributing to making every journey better.
We think you need these skills to ace Arrivals - Night Replenishment/Sales Assistant
Some tips for your application 🫡
Show Your Flexibility:Since this role requires working nights and weekends, make sure to highlight your availability in your application. We want to see that you're ready to adapt to the schedule and be part of our night shift team!
Customer Service is Key:Emphasise your passion for providing exceptional customer service. Share any relevant experiences where you’ve gone above and beyond for customers, as this is what we value most at WHSmith.
Team Player Vibes:We love a good team spirit! In your application, mention how you’ve successfully worked in teams before and how you can contribute to creating a positive atmosphere in our store.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and get you started on your journey with WHSmith. We can’t wait to hear from you!
How to prepare for a job interview at WH Smith
✨Know Your Shift
Since this role involves working night shifts, make sure you’re prepared to discuss your flexibility and availability. Highlight any previous experience with night work or how you manage your schedule to accommodate late hours.
✨Customer Service Focus
Emphasise your passion for delivering exceptional customer service. Prepare examples of how you've gone above and beyond for customers in the past, as this is a key aspect of the Sales Assistant role.
✨Team Player Vibes
Show that you can work well both independently and as part of a team. Think of instances where you’ve collaborated with colleagues to achieve a common goal, and be ready to share those stories.
✨Attention to Detail
Discuss your ability to maintain high standards of display and merchandising. Bring up any relevant experience where you ensured a tidy and inviting environment, as this will resonate with their expectations for store presentation.
