At a Glance
- Tasks: Support the management team in running a vibrant pub and ensuring customer satisfaction.
- Company: The Cricketers Inn, a lively pub with a focus on great food and drinks.
- Benefits: Competitive pay, tips, live-in accommodation, staff discounts, and pension contributions.
- Other info: Join a fun team and enjoy a dynamic work environment with plenty of perks.
- Why this job: Kickstart your career in hospitality with hands-on experience and growth opportunities.
- Qualifications: Strong leadership skills, a passion for food and drink, and a friendly attitude.
The predicted salary is between 15 - 15 £ per hour.
You are a key member of the pub management team and will be expected to support the manager and deputy managers in many aspects of the day to day running of the pub, including maintaining the W&H ethos and enforcing agreed standards. The role is primarily hands-on and extremely varied, encompassing people management, food and drink, customer service, pub maintenance and day to day pub administration. Being an Assistant Manager is an ideal opportunity to gain knowledge and experience of every aspect of pub life. We see our assistant managers as the first step on the pub management career ladder and we always try to promote from within when we can, so this position could lead to other opportunities within the company. You'll need to be a real foodie, have a genuine knowledge and passion for decent beer and wine, enjoy looking after others, and help build and direct a happy team.
Key responsibilities:
- Know the food and drinks served at the pub inside out
- Make recommendations to customers and make sure they have a great experience
- Keep communication flowing between front of house and the kitchen for seamless service
- Make sure the team is working efficiently at all times
- Support the Manager and Deputy Manager at all times
- Keep provisions well stocked and refill supplies when required
- Work with your manager on marketing and events, and set targets to boost profits
- Answer customer queries and be on hand throughout service
What we're looking for:
- Good organisational and leadership skills
- Presence of mind and a cordial manner with customers
- Firm and tactful in any disputes or trouble
- Confident, motivated and able to plan things well
- Willing to work holidays and long hours
What we offer:
- Generous share of tips
- Live-in accommodation available
- Contributory pension
- Staff discount
- Career progression within the company, we always promote from within where we can
Send your CV and a short note about yourself to and we'll be in touch.
Assistant Manager employer: WH Pubs Ltd
At The Cricketers Inn, part of WH Pubs Ltd, we pride ourselves on fostering a vibrant work culture that values teamwork and personal growth. With live-in accommodation and clear pathways for career progression, we offer a supportive environment where you can thrive while delivering exceptional guest experiences in a lively pub setting. Join us to lead, learn, and grow in a role that is both rewarding and dynamic.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like WH Pubs Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to WH Pubs Ltd
Don't be shy about reaching out to WH Pubs Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about WH Pubs Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at WH Pubs Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
