At a Glance
- Tasks: Manage service tickets, handle customer calls, and support the Service & Transport Department.
- Company: Join WH Bence, a leading specialist coachbuilder with over 30 years of experience.
- Benefits: Enjoy a competitive salary, pension contributions, and access to training programmes.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Be part of a dedicated team ensuring emergency vehicles are operational and ready for service.
- Qualifications: Experience in administration, strong communication skills, and proficiency in Microsoft Office.
The predicted salary is between 28000 - 30000 £ per year.
WH Bence is looking for a Service Administrator to join the team!
Location: Yate, Bristol, BS37 5NG
Salary: £28,000 - £30,000 per annum (dependent on experience)
Hours: Monday-Friday, 8:00-17:00 (1 hour lunch break)
Job Type: Full Time, Permanent
About Us:
WH Bence has been in business for over 30 years as specialist coachbuilders. Contracts include the manufacture and conversion of vehicles for the emergency services, command & control vehicles, hospitality trailers, racing trailers and mobile medical units. Bence also provides full after sales back-up and servicing throughout the UK and Ireland.
Service Administrator - The Role:
WH Bence is seeking an experienced and motivated Service Administrator to join our busy Service & Transport Department. We build and maintain a fleet of over 250 specialist emergency service and medical vehicles, and our team plays a vital role in ensuring these vehicles remain operational and ready for service. This is an excellent opportunity for a proactive, organised individual who thrives in a fast paced environment and enjoys working as part of a dedicated team.
Service Administrator - Key Responsibilities:
- Handling incoming calls from customers and suppliers
- Managing incoming service tickets and assisting with work allocation for service engineers
- Monitoring and responding to incoming emails
- Processing delivery paperwork following deliveries and collections
- Updating the CRM system and customer files
- Consumable Order Management
- Maintaining internal spreadsheets for planning and invoicing
- Providing proactive customer communication by telephone
- General administrative support to the Service & Transport Department
Service Administrator - You:
- Experience in a similar administrative or scheduling role
- Confidence and professionalism when speaking with customers
- Strong working knowledge of Microsoft Office
- Excellent communication and organisational skills
- The ability to problem solve and manage multiple tasks effectively
Service Administrator - Benefits:
- Competitive salary
- Pension contributions
- Training programmes available
Service Administrator in Yate employer: WH Bence
WH Bence is an exceptional employer, offering a competitive salary and a supportive work culture that values employee development and teamwork. With over 30 years in the industry, employees benefit from extensive training opportunities and the chance to work on meaningful projects that make a difference in the community, all while enjoying the vibrant atmosphere of Yate, Bristol.
