At a Glance
- Tasks: Manage service tickets, support engineers, and ensure smooth operations in a fast-paced environment.
- Company: Join WH Bence, a leading specialist coachbuilder with over 30 years of experience.
- Benefits: Enjoy a competitive salary, paid overtime, pension contributions, and training programmes.
- Other info: Flexible part-time hours with opportunities for growth and development.
- Why this job: Be part of a dedicated team ensuring emergency vehicles are ready for action.
- Qualifications: Experience in administration, strong communication skills, and proficiency in Microsoft Office.
The predicted salary is between 26000 - 30000 £ per year.
WH Bence is looking for a Service Administrator to join the team!
Location: Yate, Bristol, BS37 5NG
Salary: £26,000–£30,000 pro rata per annum (dependent on experience)
Hours: 20 – 30 hours per week between the hours of 0800 – 1700 hours Monday to Friday
Job Type: Part Time, Permanent
About Us: WH Bence has been in business for over 30 years as specialist coachbuilders. Contracts include the manufacture and conversion of vehicles for the emergency services, command & control vehicles, hospitality trailers, racing trailers and mobile medical units. Bence also provides full after sales back-up and servicing throughout the UK and Ireland.
Service Administrator – The Role: WH Bence is seeking an experienced and motivated Service Administrator to join our busy Service & Transport Department. We build and maintain a fleet of over 250 specialist emergency service and medical vehicles, and our team plays a vital role in ensuring these vehicles remain operational and ready for service. This is an excellent opportunity for a proactive, organised individual who thrives in a fast paced environment and enjoys working as part of a dedicated team.
Service Administrator - Key Responsibilities:
- Sense check engineers’ timesheets
- Consumable Order Management
- Managing incoming service tickets and assisting with work allocation for service engineers
- Monitoring and responding to incoming emails
- Updating the CRM system and customer files
- Maintaining internal spreadsheets for maintenance planning and invoicing
- Providing proactive customer communication by telephone
- General administrative support to the Service Department
Service Administrator - About You: The ideal candidate will have:
- Experience in a similar administrative or scheduling role
- Confidence and professionalism when speaking with customers
- Strong working knowledge of Microsoft Office
- Excellent communication and organisational skills
- The ability to problem solve and manage multiple tasks effectively
Service Administrator – Benefits:
- Competitive salary
- Call out payment
- Paid overtime available
- Pension contributions
- Company van
- Company mobile phone
- Training programmes available
Click ‘Apply’ now to submit your application for this exciting Service Administrator opportunity.
Service Administrator employer: WH Bence
WH Bence is an exceptional employer, offering a competitive salary and a supportive work culture that values employee development and teamwork. With over 30 years in the industry, employees benefit from extensive training opportunities and the chance to work on meaningful projects that make a difference in the community, all while enjoying the vibrant atmosphere of Yate, Bristol.
StudySmarter Expert Advice🤫
We think this is how you could land Service Administrator
✨Tip Number 1
Get to know WH Bence! Research their projects and values so you can show genuine interest during your interview. This will help us stand out as a candidate who truly understands the company.
✨Tip Number 2
Practice your communication skills! As a Service Administrator, you'll be interacting with customers and engineers. We recommend role-playing common scenarios to boost your confidence and professionalism.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks in previous roles. This will demonstrate to WH Bence that you're the proactive and organised individual they're looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the WH Bence team and ready to contribute to their mission.
We think you need these skills to ace Service Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Administrator role. Highlight your relevant experience, especially in administrative or scheduling roles, and showcase your organisational skills. We want to see how you can bring value to our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention specific responsibilities from the job description that excite you and explain why you're the perfect fit. We love a bit of personality!
Show Off Your Skills:Don’t forget to mention your strong working knowledge of Microsoft Office and any other relevant tools. If you've got experience with CRM systems or managing service tickets, make sure to highlight that too. We’re looking for someone who can hit the ground running!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s quick and easy, and it helps us keep everything organised. Plus, we can’t wait to see your application come through!
How to prepare for a job interview at WH Bence
✨Know the Company Inside Out
Before your interview, take some time to research WH Bence. Understand their history, the types of vehicles they work with, and their role in the emergency services sector. This knowledge will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their mission.
✨Showcase Your Organisational Skills
As a Service Administrator, you'll need to juggle multiple tasks. Prepare examples from your past experience where you've successfully managed time-sensitive projects or handled several responsibilities at once. Be ready to discuss how you prioritise tasks and ensure nothing slips through the cracks.
✨Demonstrate Customer Communication Skills
Since the role involves proactive customer communication, think of specific instances where you've effectively resolved customer issues or provided excellent service. Practise articulating these experiences clearly, highlighting your confidence and professionalism when dealing with clients.
✨Familiarise Yourself with Microsoft Office
Given that strong working knowledge of Microsoft Office is essential, brush up on your skills, especially in Excel and CRM systems. If you have any relevant certifications or training, mention them during the interview to showcase your commitment to being proficient in the tools they'll expect you to use.
