At a Glance
- Tasks: Manage service tickets, handle customer calls, and support the transport team.
- Company: Join WH Bence, a leading specialist coachbuilder with over 30 years of experience.
- Benefits: Enjoy a competitive salary, overtime pay, pension contributions, and training programmes.
- Other info: Fast-paced environment with opportunities for growth and a company van.
- Why this job: Be part of a dedicated team ensuring emergency vehicles are ready for action.
- Qualifications: Experience in administration, strong communication skills, and proficiency in Microsoft Office.
The predicted salary is between 26000 - 30000 £ per year.
WH Bence is looking for a Service and Transport Administrator to join the team!
Location: Yate, Bristol, BS37 5NG
Salary: £26,000 - £30,000 per annum (dependent on experience)
Hours: Monday - Friday, 8:00 - 17:00 (1 hour lunch break)
Job Type: Full Time, Permanent
About Us:
WH Bence has been in business for over 30 years as specialist coachbuilders. Contracts include the manufacture and conversion of vehicles for the emergency services, command & control vehicles, hospitality trailers, racing trailers and mobile medical units. Bence also provides full after sales back-up and servicing throughout the UK and Ireland.
The Role:
WH Bence is seeking an experienced and motivated Service & Transport Administrator to join our busy Service & Transport Department. We build and maintain a fleet of over 250 specialist emergency service and medical vehicles, and our team plays a vital role in ensuring these vehicles remain operational and ready for service. This is an excellent opportunity for a proactive, organised individual who thrives in a fast paced environment and enjoys working as part of a dedicated team.
Key Responsibilities:
- Handling incoming calls from customers and suppliers
- Managing incoming service tickets and assisting with work allocation for service engineers
- Monitoring and responding to incoming emails
- Processing drivers paperwork following deliveries and collections
- Updating the CRM system and customer files
- Maintaining internal spreadsheets for planning and invoicing
- Providing proactive customer communication by telephone
- General administrative support to the Service & Transport Department
You:
The ideal candidate will have:
- Experience in a similar administrative or scheduling role
- Confidence and professionalism when speaking with customers
- Strong working knowledge of Microsoft Office
- Excellent communication and organisational skills
- The ability to problem solve and manage multiple tasks effectively
Benefits:
- Competitive salary
- Call out payment
- Paid overtime available
- Pension contributions
- Company van
- Company mobile phone
- Training programmes available
Click Apply now to submit your application for this exciting opportunity!
Service and Transport Administrator in Bristol employer: WH Bence
WH Bence is an exceptional employer, offering a dynamic work environment in Yate, Bristol, where employees are valued and encouraged to grow. With over 30 years of experience in specialist coachbuilding, the company provides comprehensive training programmes and competitive benefits, including a pension scheme and paid overtime, ensuring that team members thrive both personally and professionally. Join us to be part of a dedicated team that plays a crucial role in supporting emergency services and making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Service and Transport Administrator in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching WH Bence and understanding their services. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute to their team.
✨Tip Number 3
Practice your communication skills! Since the role involves handling calls and emails, being clear and confident in your communication will set you apart. Consider doing mock interviews with friends or family.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the WH Bence team.
We think you need these skills to ace Service and Transport Administrator in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in administrative roles, especially any relevant to service and transport. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at WH Bence. Be sure to mention your organisational skills and experience with customer communication.
Show Off Your Tech Skills:Since we rely on Microsoft Office and CRM systems, make sure to mention your proficiency with these tools. We love candidates who can hit the ground running!
Apply Through Our Website:For the best chance of getting noticed, apply directly through our website. It helps us keep track of applications and shows you're serious about joining our team!
How to prepare for a job interview at WH Bence
✨Know the Company Inside Out
Before your interview, take some time to research WH Bence. Understand their history, the types of vehicles they work with, and their role in the emergency services sector. This knowledge will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their mission.
✨Showcase Your Organisational Skills
As a Service and Transport Administrator, you'll need to juggle multiple tasks. Prepare examples from your past experience where you've successfully managed competing priorities or streamlined processes. Be ready to discuss how you stay organised and ensure nothing slips through the cracks.
✨Demonstrate Customer Communication Skills
Since the role involves handling calls and emails from customers, practice articulating your thoughts clearly and professionally. Think of scenarios where you've resolved customer issues or provided excellent service, and be prepared to share these stories during the interview.
✨Familiarise Yourself with Microsoft Office
Given that strong knowledge of Microsoft Office is essential for this role, brush up on your skills, especially in Excel and CRM systems. You might be asked about your proficiency, so consider preparing a few examples of how you've used these tools effectively in previous roles.
