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- Tasks: Support clients in using our innovative forecasting products and ensure their success.
- Company: Join WGSN, a leader in consumer trend forecasting with a vibrant team culture.
- Benefits: Enjoy 25 days holiday, flexible benefits, and great learning opportunities.
- Why this job: Make a real impact by helping brands create the future of design.
- Qualifications: Fluent in English and German, with exceptional customer service skills.
- Other info: Dynamic work environment with a focus on inclusivity and sustainability.
The predicted salary is between 30000 - 42000 £ per year.
The role involves hiring a Client Success Specialist (German speaking is a plus) to join our Client Success team in London. Working at WGSN, we create tomorrow's trusted consumer and design forecasts that power outstanding product design, enabling our customers to create a better future. Our services cover consumer insights, beauty, consumer tech, fashion, interiors, lifestyle, food and drink forecasting, data analytics, and expert advisory.
Role overview: The Client Success Specialist works with the Account Management team to ensure that our clients understand and use our portfolio of products. The role is to ensure that customers get tangible value from our service, identifying upsell opportunities while focusing on volume retention.
The Client Success team is the linchpin between our commercial and content teams. With a commercial mindset, we partner with the Account Management team to bring our information to life, sharing our expertise on our content. We are based across Europe, with the majority in London, speaking seven languages between us. We are passionate about our brand and how impactful it can be to help our clients, always going the extra mile.
Key accountabilities include:
- Exceeding KPI targets aimed at increasing user engagement with our services.
- Following our Customer Journeys for Onboarding, Maintain, Growth, and Rescue to maintain and grow relationships through regular contact with users.
- Arranging and delivering interactive workshop meetings with clients tailored to their needs.
- Partnering with the Account Manager(s) to collaborate on account plans, focusing on growth and rescue accounts.
- Keeping up to date with all developments in our range of products and services.
- Monitoring the active user report alongside mapped account information to ensure user engagement.
This list is not exhaustive, and there may be other activities required.
Skills, experience & qualifications required:
- Fluency in English and German (ideal).
- Exceptional customer service experience, ideally within Fashion.
- Comfortable making a high volume of calls and email contacts daily.
- Experience with Microsoft/Google suite; Salesforce is preferable.
- Strong attention to detail, excellent presentation and organisational skills.
- Exceptional communication and collaboration abilities.
- An understanding of the product design cycle and exposure to retail, lifestyle trends or creative industries are strongly desirable.
- Excellent interpersonal skills, adaptability, and a positive professional attitude.
What we offer includes a benefits and wellbeing package with flexible options, 25 days of holiday per year, pension, life assurance, income protection, and great learning and development opportunities.
WGSN is the global authority on consumer trend forecasting, helping brands create the right products for tomorrow's consumer. Our values focus on being everywhere, future-focused, and rigorous in our approach.
We prioritise an inclusive culture, supporting diversity and sustainability, and recognising great performance. We offer a flexible working environment with various arrangements.
If you require any reasonable adjustments during the process, please let us know.
Client Success Specialist (Maternity Cover) in London employer: WGSN
Contact Detail:
WGSN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Specialist (Maternity Cover) in London
✨Tip Number 1
Get to know the company inside out! Research WGSN's services and values so you can speak confidently about how you can contribute. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral—always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and tailoring your answers to highlight your customer service experience. Show how you can bring that commercial mindset to the role—it's all about adding value!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re proactive—just what they’re looking for!
We think you need these skills to ace Client Success Specialist (Maternity Cover) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the Client Success Specialist role. We want to see how you can bring value to our team!
Showcase Your Customer Service Skills: Since exceptional customer service is key for this role, share specific examples of how you've gone the extra mile for clients in the past. We love hearing about your success stories!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences shine through without any fluff.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Don’t miss out!
How to prepare for a job interview at WGSN
✨Know Your Stuff
Make sure you’re well-versed in WGSN's services and how they relate to consumer insights and design forecasting. Familiarise yourself with the latest trends in fashion, beauty, and lifestyle, as this will help you demonstrate your expertise during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about specific situations where you went the extra mile for a client, as this role is all about ensuring clients get tangible value from the service.
✨Be Ready to Discuss Upselling
Since the role involves identifying upsell opportunities, come prepared with ideas on how you could approach this. Think about how you can leverage existing relationships to enhance client engagement and retention.
✨Practice Your Communication
As communication is key in this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend, focusing on how you would explain complex concepts simply and effectively.
