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- Tasks: Enhance client engagement and identify upsell opportunities for our product suite.
- Company: Leading trend forecasting company in London with a focus on client success.
- Benefits: Flexible work environment and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact on client satisfaction.
- Qualifications: Fluency in English and German, plus strong customer service experience.
- Other info: Fast-paced environment with exciting challenges and career development.
The predicted salary is between 28800 - 43200 £ per year.
A leading trend forecasting company in London is seeking a Client Success Specialist to enhance client engagement with their product suite. This role involves ensuring clients get value from our services while identifying upsell opportunities. Fluency in English and German is preferred. The ideal candidate thrives in fast-paced environments and possesses strong customer service experience. The position offers a flexible work environment but does not provide full remote options.
Client Success Champion — German Speaking (London) employer: WGSN
Contact Detail:
WGSN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Champion — German Speaking (London)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their client engagement strategies and think about how you can contribute to enhancing their services. This will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your pitch! Be ready to explain how your customer service experience aligns with the role of a Client Success Champion. Highlight any upselling experiences you've had and how you ensured clients got value from your previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Client Success Champion — German Speaking (London)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for client success shine through. We want to see how much you care about helping clients get the most out of our services!
Tailor Your Experience: Make sure to highlight your relevant customer service experience and any specific achievements that demonstrate your ability to thrive in fast-paced environments. We love seeing how your background aligns with what we do!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. No need for fluff—just show us what you've got!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at WGSN
✨Know the Product Suite Inside Out
Before your interview, make sure you thoroughly understand the company's product suite. Familiarise yourself with how these products can benefit clients and think of examples where you've successfully engaged customers in similar ways.
✨Showcase Your Customer Service Skills
Prepare to discuss specific instances where you've excelled in customer service. Highlight how you’ve resolved issues, enhanced client satisfaction, and identified upsell opportunities in past roles. This will demonstrate your fit for the Client Success Champion position.
✨Brush Up on Your Language Skills
Since fluency in both English and German is preferred, practice speaking about your experiences and the company’s services in both languages. This will not only show your language proficiency but also your ability to communicate effectively with diverse clients.
✨Embrace the Fast-Paced Environment
Be ready to discuss how you thrive in fast-paced settings. Share examples of how you've managed multiple tasks or projects simultaneously while maintaining high-quality service. This will reassure the interviewers that you can handle the dynamic nature of the role.
