At a Glance
- Tasks: Support and improve IT infrastructure, ensuring stability and performance across the organisation.
- Company: Join WGM Engineering, a leader in integrated engineering services with a focus on sustainability.
- Benefits: Up to £40,000 salary, 32 days holiday, enhanced pension, and remote work options.
- Other info: Dynamic team environment with opportunities for professional growth and development.
- Why this job: Make a real impact on major infrastructure projects while developing your IT skills.
- Qualifications: Experience in IT support, strong troubleshooting skills, and familiarity with cloud services.
The predicted salary is between 40000 - 40000 € per year.
WGM Engineering Ltd, part of RSK Group, has an exciting vacancy for an IT Infrastructure Analyst to join our IT team on a permanent contract based in our Glasgow office with hybrid and home-based working arrangements.
WGM Engineering delivers integrated Mechanical, Electrical and Civil Engineering services under one roof, providing clients with a complete turnkey offering. Since 1986, the company has helped shape major infrastructure projects across the UK while maintaining a strong focus on sustainability and responsible performance.
The IT Infrastructure Analyst will support the delivery, maintenance, and continuous improvement of WGM Engineering’s IT infrastructure. This role is critical in ensuring the stability, security, and performance of IT systems across the organisation. The Analyst will contribute to the successful delivery of infrastructure projects, ensuring that implementations are technically sound, timely, and aligned with business needs.
Key Responsibilities:- Provide hands-on support for IT infrastructure, including servers, networks, cloud services, and endpoint devices.
- Monitor system performance and availability, proactively identifying and resolving issues.
- Support the implementation and successful delivery of infrastructure projects, including cloud migrations, network upgrades, and security enhancements.
- Maintain documentation for infrastructure configurations, procedures, and troubleshooting guides.
- Assist in enforcing IT policies, procedures, and compliance standards (e.g., Cyber Essentials Plus).
- Collaborate with service desk and resolver groups to ensure timely resolution of escalated incidents.
- Participate in system upgrades, patch management, and backup/disaster recovery testing.
- Contribute to automation and service improvement initiatives.
- Liaise with vendors and service providers to support infrastructure operation.
- Proven experience in a technical IT support or infrastructure analyst role.
- Strong troubleshooting and problem-solving skills across hardware, software, and network domains.
- Familiarity with ITIL practices and ITSM tools.
- Experience with Microsoft 365 administration and Azure cloud services.
- Working knowledge of Mobile Device Management (PCs, smartphones, tablets), LAN/WAN technologies, cloud migration (SharePoint, Azure), and cybersecurity frameworks (e.g., Cyber Essentials Plus).
- Degree in IT or a related discipline, or equivalent business experience.
- ITIL Foundation certification (preferred).
- Microsoft 365 Administrator certification (or equivalent experience).
- CCNA or equivalent networking certification (desirable).
- Customer-first mindset with a professional and consistent approach to IT support.
- Strong communication and interpersonal skills.
- Up to £40,000 per annum/Full Time Equivalent.
- 32 days holiday (rising to 36 with service).
- Enhanced pension scheme.
- Life assurance scheme.
- Salary sacrifice options (EV scheme, annual leave purchase, cycle to work).
IT Infrastructure Analyst employer: WGM Engineering Ltd
WGM Engineering Ltd is an exceptional employer, offering a dynamic work environment in Glasgow with flexible hybrid and home-based working arrangements. Employees benefit from a strong focus on professional development, a commitment to sustainability, and a comprehensive benefits package that includes generous holiday allowances and enhanced pension schemes, making it an ideal place for those seeking meaningful and rewarding careers in IT infrastructure.
StudySmarter Expert Advice🤫
We think this is how you could land IT Infrastructure Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching WGM Engineering and their projects. Show us that you understand their focus on sustainability and how your skills as an IT Infrastructure Analyst can contribute to their goals.
✨Tip Number 3
Practice your problem-solving skills! Be ready to tackle technical questions or scenarios during interviews. We love seeing candidates who can think on their feet and demonstrate their troubleshooting prowess.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team at WGM Engineering.
We think you need these skills to ace IT Infrastructure Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Infrastructure Analyst role. Highlight relevant experience and skills that match the job description, like your troubleshooting abilities and familiarity with cloud services. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with WGM Engineering's mission. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills:Don’t hold back on showcasing your technical skills in your application. Mention specific tools and technologies you've worked with, especially those listed in the job description like Microsoft 365 and Azure. We’re keen to know what you bring to the table!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at WGM Engineering Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to IT infrastructure. Be ready to discuss your experience with servers, networks, and cloud services like Azure. The more specific examples you can provide about your past projects, the better!
✨Showcase Your Problem-Solving Skills
Prepare to share instances where you've successfully troubleshot issues or improved system performance. WGM Engineering values a customer-first mindset, so highlight how your solutions positively impacted users or the business.
✨Familiarise Yourself with ITIL Practices
Since familiarity with ITIL practices is mentioned in the job description, it’s a good idea to understand the basics of IT service management. Be ready to discuss how you've applied these principles in your previous roles.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about WGM Engineering's IT infrastructure projects or their approach to cybersecurity. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
