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- Tasks: Support and improve IT infrastructure, ensuring stability and performance across the organisation.
- Company: Join WGM Engineering, a leading firm in sustainable engineering solutions.
- Benefits: Up to ÂŁ40,000 salary, 32 days holiday, hybrid working, and enhanced pension scheme.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Be part of innovative projects that shape major infrastructure across the UK.
- Qualifications: Experience in IT support, strong troubleshooting skills, and familiarity with cloud services.
The predicted salary is between 40000 - 40000 ÂŁ per year.
WGM Engineering Ltd, part of RSK Group, has an exciting vacancy for an IT Infrastructure Analyst to join our IT team on a permanent contract based in our Glasgow office with hybrid and home-based working arrangements.
WGM Engineering delivers integrated Mechanical, Electrical and Civil Engineering services under one roof, providing clients with a complete turnkey offering. Since 1986, the company has helped shape major infrastructure projects across the UK while maintaining a strong focus on sustainability and responsible performance.
The IT Infrastructure Analyst will support the delivery, maintenance, and continuous improvement of WGM Engineering’s IT infrastructure. This role is critical in ensuring the stability, security, and performance of IT systems across the organisation. The Analyst will contribute to the successful delivery of infrastructure projects, ensuring that implementations are technically sound, timely, and aligned with business needs.
Key Responsibilities
- Provide hands-on support for IT infrastructure, including servers, networks, cloud services, and endpoint devices.
- Monitor system performance and availability, proactively identifying and resolving issues.
- Support the implementation and successful delivery of infrastructure projects, including cloud migrations, network upgrades, and security enhancements.
- Maintain documentation for infrastructure configurations, procedures, and troubleshooting guides.
- Assist in enforcing IT policies, procedures, and compliance standards (e.g., Cyber Essentials Plus).
- Collaborate with service desk and resolver groups to ensure timely resolution of escalated incidents.
- Participate in system upgrades, patch management, and backup/disaster recovery testing.
- Contribute to automation and service improvement initiatives.
- Liaise with vendors and service providers to support infrastructure operation.
Person Specification
- Proven experience in a technical IT support or infrastructure analyst role.
- Strong troubleshooting and problem-solving skills across hardware, software, and network domains.
- Familiarity with ITIL practices and ITSM tools.
- Experience with Microsoft 365 administration and Azure cloud services.
- Working knowledge of Mobile Device Management (PCs, smartphones, tablets), LAN/WAN technologies, Cloud migration (SharePoint, Azure), and Cybersecurity frameworks (e.g., Cyber Essentials Plus).
- Degree in IT or a related discipline, or equivalent business experience.
- ITIL Foundation certification (preferred).
- Microsoft 365 Administrator certification (or equivalent experience).
- CCNA or equivalent networking certification (desirable).
- Customer-first mindset with a professional and consistent approach to IT support.
- Strong communication and interpersonal skills.
Salary And Benefits
- Up to ÂŁ40,000 per annum/Full Time Equivalent.
- 32 days holiday (rising to 36 with service).
- Enhanced pension scheme.
- Life assurance scheme.
- Salary sacrifice options (EV scheme, annual leave purchase, cycle to work).
- Remote & hybrid working options (role dependent).
- Enhanced maternity & paternity leave.
- Company sick pay (after qualifying period).
- Employee discount programme.
WGM is an Equal Opportunities Employer and a proud member of “Living Wage Scotland”, recognising the importance of fair pay.
IT Infrastructure Analyst in Glasgow employer: WGM Engineering Ltd
Contact Detail:
WGM Engineering Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Infrastructure Analyst in Glasgow
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their values and how your skills align with their needs. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice common interview questions and scenarios related to IT infrastructure. Get comfortable explaining your troubleshooting process and past experiences. The more prepared you are, the more confident you'll feel during the actual interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace IT Infrastructure Analyst in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Infrastructure Analyst role. Highlight relevant experience, especially in IT support and infrastructure projects, and don’t forget to mention any certifications like ITIL or Microsoft 365.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role at WGM Engineering and how your skills align with their needs. Keep it concise but impactful!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical challenges in the past. WGM values strong troubleshooting skills, so share specific instances where you made a difference.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows that you’re serious about joining our team!
How to prepare for a job interview at WGM Engineering Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around IT infrastructure, cloud services, and network technologies. Be ready to discuss your hands-on experience with Microsoft 365 and Azure, as well as any troubleshooting you've done in past roles.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex IT issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your strong troubleshooting skills and how you’ve contributed to system improvements.
✨Familiarise Yourself with ITIL Practices
Since familiarity with ITIL practices is mentioned in the job description, make sure you understand the basics. Be prepared to discuss how you've applied ITIL principles in your previous roles, particularly in relation to service management and incident resolution.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about WGM Engineering’s IT projects or their approach to cybersecurity. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals.