At a Glance
- Tasks: Lead a dynamic housekeeping team to enhance guest experiences and maintain high standards.
- Company: Join WGC, the UK's top hotel services company with a focus on career growth.
- Benefits: Enjoy flexible hours, life insurance, discounts, and a £10,000 training budget.
- Other info: Diverse and inclusive workplace with strong support for personal development.
- Why this job: Make a real impact in hospitality while developing your skills and career.
- Qualifications: Previous housekeeping experience and a passion for delivering excellent service.
The predicted salary is between 28000 - 42000 £ per year.
Hotel Indigo Bath, 2-8 S Parade, Bath, BA2 4AB
Rate: £35000 | Hours: Guaranteed Hours Each Week
Benefits:
- Fixed hours contract available
- Flexible hours to suit you
- Life Insurance
- Free access to Doctor and Legal helpline
- Counselling/Wellbeing Support Service
- Discounts from 50 top retailers
- Training budget of up to £10,000 per year with unlimited career progression
- Discount Store with discounts from ASDA, O2 & more
- Discounted hotels and flights
- Employee Assistance Programme, including HSF Assist
- Low-cost health insurance
- Full workplace pension scheme
- 28 days holiday
In the role of Head Housekeeper, you will report to your Area Manager and be responsible for supporting your team in the day to day running of the housekeeping department. In return for your dedication, WGC offers an industry leading package and is passionate about career progression; we look to build a career plan with you that includes training, mentoring and extensive experience outside your current skill set, all to ensure you have some of the best opportunities to progress through the company.
Your role will include:
- Work to improve productivity and efficiency of room cleaning
- Analyse guest data to plan resources and materials required to meet operational requirements
- Maintain strong working relationship with GM, Exec Housekeeper and Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice
- Identify ways to improve Guest Satisfaction
- Adhere to Health and Safety Policy, keep all work areas neat and well organised COSHH/Manual Handling
- Recruit, train, manage and monitor team performance daily/weekly
- Deliver and exceed financial targets
- Manage expenditure and payroll to ensure budgets are achieved
- Participate in training to improve skills and performance
- Solve routine challenges that occur on the job
If you have previous experience of working in a housekeeping environment, can deliver a consistent level of service in a challenging environment and want to join a business that offers you exceptional development and potential to progress, apply now.
We recognise that we're all at our best when we're being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.
Head Housekeeper in Bristol employer: WGC Services Ltd
WGC is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and career progression. With guaranteed hours, a generous training budget of up to £10,000 per year, and a range of benefits including life insurance and discounts from top retailers, WGC empowers its employees to thrive both personally and professionally in the beautiful city of Bath.
StudySmarter Expert Advice🤫
We think this is how you could land Head Housekeeper in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at WGC. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Prepare for the interview by researching WGC and Hotel Indigo Bath. Know their values and what they stand for, so you can show how you fit into their culture and can contribute to their goals.
✨Tip Number 3
Practice common interview questions related to housekeeping management. Think about scenarios where you've improved efficiency or guest satisfaction, and be ready to share those stories!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Head Housekeeper in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Head Housekeeper role. Highlight your previous housekeeping experience and any leadership roles you've had, as we want to see how you can support our team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about housekeeping and how you can improve guest satisfaction. Be genuine and let your personality come through.
Showcase Your Team Spirit:Since you'll be managing a team, it's important to demonstrate your ability to work well with others. Share examples of how you've successfully led a team or improved communication in past roles.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at WGC Services Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of Head Housekeeper inside out. Familiarise yourself with the key responsibilities like improving productivity and managing team performance. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your previous housekeeping roles that demonstrate your ability to solve challenges, manage a team, and improve guest satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to see your impact.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
✨Be Yourself
WGC values individuality and diversity, so don’t be afraid to let your personality shine through. Be honest about your experiences and what you can bring to the team. Authenticity can set you apart from other candidates and create a genuine connection with the interviewer.
