At a Glance
- Tasks: Support the housekeeping team and ensure top-notch guest experiences.
- Company: Join WGC, the UK's leading hotel services company.
- Benefits: Enjoy flexible hours, life insurance, discounts, and a £10,000 training budget.
- Other info: Diversity and inclusion are at our core; everyone is welcome here.
- Why this job: Kickstart your career with exceptional development opportunities and a supportive culture.
- Qualifications: Previous housekeeping experience and a passion for service excellence.
The predicted salary is between 27000 - 27000 € per year.
Rate: £27,000 | Hours: Guaranteed Hours Each Week
Benefits:
- Fixed hours contract available
- Flexible hours to suit you
- Life Insurance
- Free access to Doctor and Legal helpline
- Counselling/Wellbeing Support Service
- Discounts from 50 top retailers
- Training budget of up to £10,000 per year with unlimited career progression
- Discounted hotels and flights
- Employee Assistance Programme, including HSF Assist
- Low-cost health insurance
- Full workplace pension scheme
- 28 days holiday
In the role of Assistant Head Housekeeper, you will report to the Head Housekeeper and be responsible for supporting your team in the day-to-day running of the housekeeping department.
Your role will include:
- Check rooms per company standard
- Work to improve productivity and efficiency of room cleaning
- Analyse guest data to plan resources and materials required to meet operational requirements
- Maintain strong working relationship with GM, Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice
- Identify ways to improve Guest Satisfaction
- Adhere to Health and Safety Policy, keep all work areas neat and well organised COSHH/Manual Handling
- Recruit, train, manage and monitor team performance daily/weekly
- Deliver and exceed financial targets
- Manage expenditure and payroll to ensure budgets are achieved
- Participate in training to improve skills and performance
- Solve routine challenges that occur on the job
If you have previous experience of working in a housekeeping environment, can deliver a consistent level of service in a challenging environment and want to join a business that offers you exceptional development and potential to progress, apply now.
We recognise that we're all at our best when we're being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.
Assistant Head Housekeeper in Sunderland employer: WGC Ltd
WGC is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and career development. With guaranteed hours, a generous training budget of up to £10,000 per year, and a range of benefits including life insurance and discounts from top retailers, WGC is dedicated to helping you thrive in your role as Assistant Head Housekeeper in the vibrant city of Newcastle upon Tyne. Join us to enjoy meaningful work, extensive growth opportunities, and a commitment to diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Head Housekeeper in Sunderland
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at WGC. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for the interview by researching common questions for housekeeping roles. Think about how your past experiences align with the responsibilities of the Assistant Head Housekeeper position and be ready to share specific examples.
✨Tip Number 3
Show off your personality! During the interview, let your passion for guest satisfaction and team leadership shine through. WGC values individuality, so don’t be afraid to be yourself.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest opportunities and updates from WGC.
We think you need these skills to ace Assistant Head Housekeeper in Sunderland
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Assistant Head Housekeeper role. Highlight any previous housekeeping experience and how you've contributed to team success in past jobs.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can help improve guest satisfaction. Keep it friendly and professional, just like us at StudySmarter!
Showcase Your Team Spirit:Since this role involves managing a team, share examples of how you've successfully worked with others in the past. We love seeing candidates who can foster strong relationships and communicate effectively!
Apply Through Our Website:Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for all the fantastic benefits we offer, including that training budget!
How to prepare for a job interview at WGC Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of an Assistant Head Housekeeper inside out. Familiarise yourself with the key responsibilities like managing team performance and improving guest satisfaction. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your previous housekeeping roles that demonstrate your ability to handle challenges, improve efficiency, and maintain high standards. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to see your skills in action.
✨Ask Smart Questions
Interviews are a two-way street, so come armed with thoughtful questions about the company culture, training opportunities, and how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
✨Be Yourself
WGC values individuality and diversity, so don’t be afraid to let your personality shine through during the interview. Share your passion for hospitality and how you can contribute to creating exceptional guest experiences. Authenticity can set you apart from other candidates.
