At a Glance
- Tasks: Lead a dynamic housekeeping team to enhance guest experiences and maintain high standards.
- Company: Join WGC, the UK's top hotel services company with a focus on growth and inclusivity.
- Benefits: Enjoy flexible hours, life insurance, discounts, and a £10,000 training budget for your career.
- Other info: Diverse and inclusive workplace committed to your personal and professional growth.
- Why this job: Make a real impact in hospitality while developing your skills and advancing your career.
- Qualifications: Previous housekeeping experience and strong leadership skills are essential.
The predicted salary is between 27500 - 30000 £ per year.
Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.
Drayton Manor Resort, Drayton Manor Hotel, Drayton Manor Drive, Drayton Bassett, Tamworth, B78 3TW
Rate: £13.25 | Hours: Guaranteed Hours Each Week
Benefits:
- Fixed hours contract available
- Flexible hours to suit you
- Life Insurance
- Free access to Doctor and Legal helpline
- Counselling/Wellbeing Support Service
- Discounts from 50 top retailers
- Training budget of up to £10,000 per year with unlimited career progression
WGC is the UK's leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year. In the role of Supervisor, you will report to Head Housekeeper and be responsible for supporting your team in the day-to-day running of the housekeeping department. In return for your dedication, WGC offers an industry-leading package and is passionate about career progression; we'll look to build a career plan with you that includes training, mentoring and extensive experience outside your current skill set, all to ensure you have some of the best opportunities to progress through the company. WGC will provide you with an annual training allowance of up to £10,000, which can be used on a selection of WGC Approved Apprenticeships and accredited training courses, including English, Maths, IT and more.
Your role will include:
- Work to improve productivity and efficiency of room cleaning
- Analyse guest data to plan resources and materials required to meet operational requirements
- Maintain strong working relationship with GM, Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice
- Identify ways to improve Guest Satisfaction
- Adhere to Health and Safety Policy, keep all work areas neat and well organised COSHH/Manual Handling
- Recruit, train, manage and monitor team performance daily/weekly
- Deliver and exceed financial targets
- Manage expenditure and payroll to ensure budgets are achieved
- Participate in training to improve skills and performance
- Solve routine challenges that occur on the job
If you have previous experience of working in a housekeeping environment, can deliver a consistent level of service in a challenging environment and want to join a business that offers you exceptional development and potential to progress, apply now.
We recognise that we're all at our best when we're being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience.
We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.
Housekeeping Supervisor in Stoke-on-Trent employer: WGC Ltd
At WGC, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and career growth. With guaranteed hours, a generous training budget of up to £10,000 per year, and a commitment to diversity and inclusion, our Housekeeping Supervisors can thrive in a dynamic environment while enjoying benefits like life insurance, discounted travel, and a full workplace pension scheme. Join us at Drayton Manor Resort, where your contributions are valued, and your professional development is our priority.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Supervisor in Stoke-on-Trent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on WGC and Drayton Manor Resort. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience in housekeeping.
✨Tip Number 3
Show off your skills! Be ready to share specific examples of how you've improved productivity or guest satisfaction in previous roles. Numbers and results speak volumes!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and can set you apart from other candidates.
We think you need these skills to ace Housekeeping Supervisor in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Housekeeping Supervisor role. Highlight your relevant experience in housekeeping and any leadership skills you have. We want to see how you can bring your unique flair to our team!
Showcase Your Skills:Don’t just list your previous jobs; explain how your skills align with what we’re looking for. If you've improved productivity or guest satisfaction in past roles, let us know! We love seeing concrete examples of your achievements.
Be Yourself:We value individuality, so don’t be afraid to let your personality shine through in your application. Share your passion for hospitality and how you connect with guests and team members. Authenticity goes a long way with us!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at WGC Ltd
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Housekeeping Supervisor. Familiarise yourself with the daily tasks, such as managing team performance and improving guest satisfaction. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Experience
Be ready to discuss your previous experience in housekeeping or similar roles. Think of specific examples where you've improved productivity or solved challenges. This not only highlights your skills but also demonstrates your ability to handle the responsibilities outlined in the job description.
✨Emphasise Teamwork
Since this role involves managing a team, be prepared to talk about your teamwork and leadership skills. Share instances where you've successfully trained or motivated team members, and how you maintain strong relationships with colleagues and suppliers. This will show that you can foster a positive work environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities available or how the company measures guest satisfaction. This shows your enthusiasm for the role and your desire to grow within the company, aligning with their commitment to career progression.
