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- Tasks: Lead the housekeeping team to ensure top-notch guest experiences and efficient operations.
- Company: Join WGC, the UK's leading hotel services company with a focus on career growth.
- Benefits: Enjoy flexible hours, life insurance, health support, and a £10,000 training budget.
- Why this job: Make a real impact in hospitality while advancing your career with extensive training opportunities.
- Qualifications: Previous housekeeping experience and a passion for delivering excellent service.
- Other info: Diverse and inclusive workplace with guaranteed hours and a supportive culture.
The predicted salary is between 28000 - 42000 £ per year.
Moxy Southampton, West Quay Site B, Harbour Parade, Southampton, Hampshire, SO15 1BA
Rate: £35000 | Hours: Guaranteed Hours Each Week
Benefits:
- Fixed hours contract available - Flexible hours to suit you
- Life Insurance
- Free access to Doctor and Legal helpline
- Counselling/Wellbeing Support Service
- Discounts from 50 top retailers
- Training budget of up to £10,000 per year with unlimited career progression
- Low-cost health insurance
- Full workplace pension scheme
- 28 days holiday
About the Role:
WGC is the UK’s leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year. In the role of Head Housekeeper, you will report to your Area Manager and be responsible for supporting your team in the day to day running of the housekeeping department. In return for your dedication, WGC offers an industry leading package and is passionate about career progression; we’ll look to build a career plan with you that includes training, mentoring and extensive experience outside your current skill set, all to ensure you have some of the best opportunities to progress through the company. WGC will provide you with an annual training allowance of up to £10,000, which can be used on a selection of WGC Approved Apprenticeships and accredited training courses, including English, Maths, IT and more.
Responsibilities:
- Work to improve productivity and efficiency of room cleaning
- Analyse guest data to plan resources and materials required to meet operational requirements
- Maintain strong working relationship with GM, Exec Housekeeper and Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice
- Identify ways to improve Guest Satisfaction
- Adhere to Health and Safety Policy, keep all work areas neat and well organised
- COSHH/Manual Handling
- Recruit, train, manage and monitor team performance daily/weekly
- Deliver and exceed financial targets
- Manage expenditure and payroll to ensure budgets are achieved
- Participate in training to improve skills and performance
- Solve routine challenges that occur on the job
Qualifications & Experience:
If you have previous experience of working in a housekeeping environment, can deliver a consistent level of service in a challenging environment and want to join a business that offers you exceptional development and potential to progress, apply now.
Diversity & Inclusion:
We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.
Instant Apply – your details are passed directly to the hiring manager, who will contact you within 72 hours to arrange your interview and potential start date.
Head Housekeeper in Southampton employer: WGC Ltd.
Contact Detail:
WGC Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Housekeeper in Southampton
✨Tip Number 1
Get to know the company! Research Moxy Southampton and WGC to understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to housekeeping management. Think about how you can demonstrate your leadership skills and ability to improve guest satisfaction – that's what they want to hear!
✨Tip Number 4
Don't forget to apply through our website! It’s the quickest way to get your details in front of the hiring manager. Plus, with Instant Apply, you could be chatting about your future role within 72 hours!
We think you need these skills to ace Head Housekeeper in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that are relevant to the Head Housekeeper role. Highlight any previous housekeeping experience and how you've improved team performance or guest satisfaction in past roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about housekeeping and how you can contribute to our team at Moxy Southampton. Be genuine and let your personality come through.
Showcase Your Leadership Skills: As a Head Housekeeper, you'll be leading a team. Make sure to mention any leadership experience you have, whether it's managing a team or training new staff. We want to see how you can motivate and inspire others!
Apply Through Our Website: For a smooth application process, make sure to apply directly through our website. This way, your details go straight to the hiring manager, and you could hear back from us within 72 hours. Easy peasy!
How to prepare for a job interview at WGC Ltd.
✨Know Your Stuff
Before the interview, make sure you understand the role of Head Housekeeper inside and out. Familiarise yourself with the responsibilities listed in the job description, like improving productivity and managing team performance. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare to discuss your previous housekeeping experience and how it relates to the role. Think of specific examples where you've improved guest satisfaction or managed a team effectively. This will demonstrate your capability and readiness for the challenges of the job.
✨Ask Smart Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, training opportunities, and how success is measured in the role. This shows that you're not just looking for any job, but that you're genuinely interested in contributing to their team.
✨Emphasise Teamwork
Since the role involves maintaining strong relationships with various teams, be ready to talk about your teamwork skills. Share examples of how you've collaborated with others in the past, especially in challenging situations. This will highlight your ability to fit into their collaborative environment.
