At a Glance
- Tasks: Lead a team to ensure top-notch cleanliness and guest satisfaction in a vibrant hotel environment.
- Company: Join WGC, the UK's leading hotel services company with a focus on exceptional guest experiences.
- Benefits: Enjoy a competitive salary, flexible hours, life insurance, and discounts at 50 top retailers.
- Other info: Diverse and inclusive workplace that values individuality and offers extensive training support.
- Why this job: Make a real impact on guest experiences while enjoying unlimited career progression opportunities.
- Qualifications: Previous housekeeping experience and a passion for delivering excellent service.
The predicted salary is between 37000 - 37000 £ per year.
Location: Motel One Glasgow, Oswald St, Glasgow, G1 4PL.
Rate: £37,000 | Hours: Guaranteed Hours Each Week.
Benefits:
- Fixed hours contract available
- Flexible hours to suit you
- Life Insurance
- Free access to Doctor and Legal helpline
- Counselling/Wellbeing Support Service
- Discounts from 50 top retailers
- Training budget of up to £10,000 per year with unlimited career progression
- Discounted hotels and flights
- Employee Assistance Programme including HSF Assist
- Low-cost health insurance
- Full workplace pension scheme
- 28 days holiday
WGC is the UK's leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year.
Responsibilities:
- Work to improve productivity and efficiency of room cleaning
- Analyse guest data to plan resources and materials required to meet operational requirements
- Maintain strong working relationship with GM, Executive Housekeeper and Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice
- Identify ways to improve Guest Satisfaction
- Adhere to Health and Safety Policy, keep all work areas neat and well organised (COSHH/Manual Handling)
- Recruit, train, manage and monitor team performance daily/weekly
- Deliver and exceed financial targets
- Manage expenditure and payroll to ensure budgets are achieved
- Participate in training to improve skills and performance
- Solve routine challenges that occur on the job
Qualifications:
- Previous experience in a housekeeping environment
- Ability to deliver a consistent level of service in a challenging environment
- A desire to join a business that offers exceptional development and potential to progress
Equal Opportunity Notice:
We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. We are proud to be a Disability Confident Employer. If you require any support or reasonable adjustments during the application or interview process, please let us know.
Head Housekeeper in Scotland employer: WGC Ltd
Motel One Glasgow is an exceptional employer that prioritises employee well-being and career development, offering a competitive salary of £37,000 along with guaranteed hours each week. With a strong focus on training and progression, employees benefit from a generous training budget, flexible working hours, and a supportive work culture that values diversity and inclusion. Located in the heart of Glasgow, our team enjoys access to various discounts, health insurance options, and a comprehensive benefits package, making it a rewarding place to build a fulfilling career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Head Housekeeper in Scotland
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know about openings at Motel One. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for the interview by researching Motel One's values and recent achievements. We want to see that you’re genuinely interested in our mission to deliver top-notch guest experiences!
✨Tip Number 3
Showcase your leadership skills during the interview. As a Head Housekeeper, we need someone who can inspire and manage a team effectively, so share examples of how you've done this in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at Motel One.
We think you need these skills to ace Head Housekeeper in Scotland
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Head Housekeeper role. Highlight your previous housekeeping experience and any leadership roles you've had, as we want to see how you can bring value to our team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about housekeeping and how you can improve guest satisfaction. Be genuine and let your personality come through, as we love to see the real you.
Showcase Your Team Spirit:Since you'll be managing a team, it's important to demonstrate your ability to work well with others. Share examples of how you've successfully led a team or collaborated with colleagues in the past, as we value strong communication and teamwork.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at WGC Ltd
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Head Housekeeper. Familiarise yourself with how to improve productivity and efficiency in room cleaning, as well as how to analyse guest data. This will show that you're proactive and ready to hit the ground running.
✨Showcase Your People Skills
Since you'll be managing a team, it's crucial to demonstrate your ability to build strong relationships. Prepare examples of how you've successfully recruited, trained, and managed teams in the past. Highlight your communication skills and how you ensure everyone is on the same page.
✨Be Ready to Discuss Guest Satisfaction
Think about ways you've previously improved guest satisfaction in your roles. Be prepared to share specific strategies or initiatives you've implemented. This shows that you understand the importance of guest experience and are committed to maintaining high standards.
✨Understand the Company Culture
Research WGC and their commitment to diversity, equity, and inclusion. Be ready to discuss how you can contribute to this culture. Showing that you align with their values will set you apart and demonstrate that you're a good fit for the team.
