At a Glance
- Tasks: Support the housekeeping team and ensure top-notch guest experiences.
- Company: Join WGC, the UK's leading hotel services company with a focus on growth.
- Benefits: Enjoy flexible hours, life insurance, discounts, and up to £10,000 training budget.
- Other info: Diverse and inclusive culture that values individuality and offers exceptional career progression.
- Why this job: Make a real impact in hospitality while advancing your career with extensive training.
- Qualifications: Previous housekeeping experience and a passion for delivering excellent service.
The predicted salary is between 27000 - 27000 € per year.
Motel One Newcastle, 15 - 25 High Bridge, Newcastle upon Tyne, NE1 1EW
Rate: £27,000 | Hours: Guaranteed Hours Each Week
Benefits:
- Fixed hours contract available
- Flexible hours to suit you
- Life Insurance
- Free access to Doctor and Legal helpline
- Counselling/Wellbeing Support Service
- Discounts from 50 top retailers
- Training budget of up to £10,000 per year with unlimited career progression
- Discounted hotels and flights
- Employee Assistance Programme, including HSF Assist
- Low-cost health insurance
- Full workplace pension scheme
- 28 days holiday
WGC is the UK's leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year. In the role of Assistant Head Housekeeper, you will report to Head Housekeeper and be responsible for supporting your team in the day-to-day running of the housekeeping department.
Your role will include:
- Check rooms per company standard
- Work to improve productivity and efficiency of room cleaning
- Analyse guest data to plan resources and materials required to meet operational requirements
- Maintain strong working relationship with GM, Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice
- Identify ways to improve Guest Satisfaction
- Adhere to Health and Safety Policy, keep all work areas neat and well organised COSHH/Manual Handling
- Recruit, train, manage and monitor team performance daily/weekly
- Deliver and exceed financial targets
- Manage expenditure and payroll to ensure budgets are achieved
- Participate in training to improve skills and performance
- Solve routine challenges that occur on the job
If you have previous experience of working in a housekeeping environment, can deliver a consistent level of service in a challenging environment and want to join a business that offers you exceptional development and potential to progress, apply now.
We recognise that we're all at our best when we're being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.
Assistant Head Housekeeper in North East employer: WGC Ltd
WGC is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and career development. With a generous training budget of up to £10,000 per year, flexible working hours, and a range of benefits including life insurance and discounts from top retailers, WGC empowers its employees to thrive both personally and professionally in the vibrant city of Newcastle upon Tyne.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Head Housekeeper in North East
✨Tip Number 1
Get to know the company culture! Before your interview, check out WGC's values and mission. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience in housekeeping.
✨Tip Number 3
Show off your teamwork skills! As an Assistant Head Housekeeper, you'll be managing a team. Be ready to share examples of how you've successfully worked with others in the past to improve productivity and guest satisfaction.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions prepared. This shows your enthusiasm for the role and helps you figure out if WGC is the right fit for you.
We think you need these skills to ace Assistant Head Housekeeper in North East
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Assistant Head Housekeeper role. Highlight any previous housekeeping experience and how you've contributed to team success in the past.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can help improve guest satisfaction. Be genuine and let your personality come through.
Showcase Your Team Spirit:Since this role involves managing a team, emphasise your teamwork skills. Share examples of how you've successfully collaborated with others or led a team to achieve goals in previous jobs.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us, so we can review it promptly!
How to prepare for a job interview at WGC Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of an Assistant Head Housekeeper. Familiarise yourself with housekeeping standards and practices, as well as the specific responsibilities mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Team Spirit
Since this role involves managing a team, be prepared to discuss your experience in leading and training others. Think of examples where you've successfully motivated your team or improved productivity. Highlighting your ability to work collaboratively will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. For instance, think about how you would handle a situation where guest satisfaction is low. Prepare specific examples from your past experiences that demonstrate your ability to analyse data and implement improvements.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, and career progression. This shows that you’re not just interested in the job but also in growing with the company. It’s a great way to leave a positive impression!
