At a Glance
- Tasks: Lead the housekeeping team, ensuring top-notch service and guest satisfaction.
- Company: Join WGC, the UK's leading hotel services company, serving over 24 million guests annually.
- Benefits: Enjoy flexible hours, life insurance, wellbeing support, and discounts from 50 retailers.
- Other info: We celebrate diversity and are committed to creating an inclusive workplace for all.
- Why this job: This role offers career progression, training budgets, and a supportive, inclusive culture.
- Qualifications: Previous housekeeping experience is essential; we value your attitude over formal qualifications.
The predicted salary is between 27800 - 39000 € per year.
Mercure Telford Centre Hotel, Forgegate, Telford center, Telford, TF3 4NA
Rate: £13.45 | Hours: Guaranteed Hours Each Week
Benefits: Fixed hours contract available - Flexible hours to suit you - Life Insurance - Free access to Doctor and Legal helpline - Counselling/Wellbeing Support Service - Discounts from 50 top retailers - Training budget of up to £10,000 per year with unlimited career progression.
WGC is the UK’s leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year.
In the role of Supervisor, you will report to the Head Housekeeper and be responsible for supporting your team in the day-to-day running of the housekeeping department. In return for your dedication, WGC offers an industry-leading package and is passionate about career progression; we’ll look to build a career plan with you that includes training, mentoring, and extensive experience outside your current skill set, all to ensure you have some of the best opportunities to progress through the company.
Your role will include:
- Work to improve productivity and efficiency of room cleaning
- Analyse guest data to plan resources and materials required to meet operational requirements
- Maintain strong working relationship with GM, Hotel Team, HSK team, and suppliers to ensure clear communication and implementation of best practice
- Identify ways to improve Guest Satisfaction
- Adhere to Health and Safety Policy, keep all work areas neat and well organised COSHH/Manual Handling
- Recruit, train, manage and monitor team performance daily/weekly
- Deliver and exceed financial targets
- Manage expenditure and payroll to ensure budgets are achieved
- Participate in training to improve skills and performance
- Solve routine challenges that occur on the job
If you have previous experience of working in a housekeeping environment, can deliver a consistent level of service in a challenging environment, and want to join a business that offers you exceptional development and potential to progress, apply now.
We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity, and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business, and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.
Housekeeping Supervisor in Telford employer: WGC Ltd
At Mercure Telford Centre Hotel, we pride ourselves on being an exceptional employer that values our team members and their growth. With guaranteed hours, a comprehensive benefits package including life insurance and wellbeing support, and a generous training budget of up to £10,000 per year, we are dedicated to fostering a supportive work culture that prioritises career progression and personal development. Join us in creating memorable guest experiences while enjoying a workplace that champions diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Supervisor in Telford
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Housekeeping Supervisor. Understanding the day-to-day tasks, such as managing team performance and improving guest satisfaction, will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight your experience in a housekeeping environment, especially any supervisory roles. Be ready to discuss how you've improved productivity or resolved challenges in previous positions, as this will show your capability to excel in the role.
✨Tip Number 3
Research WGC and their commitment to diversity, equity, and inclusion. Being able to speak about their values and how you align with them can set you apart from other candidates and show that you're a good cultural fit.
✨Tip Number 4
Prepare questions for the interview that reflect your interest in career progression and training opportunities. This shows that you're not only interested in the job but also in growing with the company, which is something they value highly.
We think you need these skills to ace Housekeeping Supervisor in Telford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in housekeeping or supervisory roles. Emphasise any achievements that demonstrate your ability to improve productivity and guest satisfaction.
Craft a Strong Cover Letter:Write a cover letter that showcases your passion for the role and the hospitality industry. Mention specific examples of how you've successfully managed teams or improved service quality in previous positions.
Highlight Soft Skills:In your application, focus on soft skills such as communication, leadership, and problem-solving. These are crucial for a Housekeeping Supervisor role, especially when managing a team and ensuring guest satisfaction.
Showcase Your Commitment to Diversity:Since the company values diversity and inclusion, mention any experiences or initiatives where you promoted these values in your previous roles. This will align your application with their company culture.
How to prepare for a job interview at WGC Ltd
✨Showcase Your Leadership Skills
As a Housekeeping Supervisor, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you've motivated and managed teams in the past. Use specific examples to illustrate your ability to improve productivity and efficiency.
✨Understand Guest Satisfaction Metrics
Familiarise yourself with how guest satisfaction is measured in the hospitality industry. Be ready to talk about ways you can enhance guest experiences and how you've successfully implemented changes based on feedback in previous roles.
✨Demonstrate Your Problem-Solving Abilities
The role involves solving routine challenges. Prepare to share examples of how you've tackled issues in a housekeeping environment, whether it's managing team performance or addressing guest complaints effectively.
✨Emphasise Your Commitment to Health and Safety
Health and safety are crucial in housekeeping. Be sure to discuss your understanding of relevant policies and procedures, such as COSHH and manual handling, and how you've ensured compliance in your previous positions.
