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- Tasks: Lead and support the housekeeping team to ensure top-notch guest experiences.
- Company: Join WGC, the UK's leading hotel services company serving over 24 million guests annually.
- Benefits: Enjoy flexible hours, life insurance, wellbeing support, and discounts from 50 retailers.
- Why this job: This role offers career progression, training budgets, and a chance to make a real impact.
- Qualifications: Previous housekeeping experience and a passion for delivering excellent service are essential.
- Other info: We celebrate diversity and are committed to creating an inclusive workplace for all.
The predicted salary is between 28000 - 42000 £ per year.
Ibis Aberdeen Centre, 15 SHIPROW, Aberdeen, AB11 5BY
Rate: £14.67 | Hours: Guaranteed Hours Each Week
Benefits: Fixed hours contract available - Flexible hours to suit you - Life Insurance - Free access to Doctor and Legal helpline - Counselling/Wellbeing Support Service - Discounts from 50 top retailers - Training budget of up to £10,000 per year with unlimited career progression.
WGC is the UK’s leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year.
In the role of Supervisor, you will report to Head Housekeeper and be responsible for supporting your team in the day-to-day running of the housekeeping department.
Your role will include:
- Work to improve productivity and efficiency of room cleaning
- Analyse guest data to plan resources and materials required to meet operational requirements
- Maintain strong working relationships with GM, Hotel Team, HSK team, and suppliers to ensure clear communication and implementation of best practices
- Identify ways to improve Guest Satisfaction
- Adhere to Health and Safety Policy, keep all work areas neat and well organised COSHH/Manual Handling
- Recruit, train, manage, and monitor team performance daily/weekly
- Deliver and exceed financial targets
- Manage expenditure and payroll to ensure budgets are achieved
- Participate in training to improve skills and performance
- Solve routine challenges that occur on the job
If you have previous experience of working in a housekeeping environment, can deliver a consistent level of service in a challenging environment, and want to join a business that offers you exceptional development and potential to progress, apply now.
We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity, and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business, and share a sense of belonging.
We are proud to be a Disability Confident Employer; please let us know if you require any support or reasonable adjustments during the application or interview process.
Housekeeping Supervisor employer: WGC Ltd.
Contact Detail:
WGC Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping Supervisor
✨Tip Number 1
Familiarise yourself with the Ibis brand and its values. Understanding their commitment to guest satisfaction and operational excellence will help you align your responses during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Highlight your leadership skills and experience in managing teams. Be prepared to discuss specific examples of how you've motivated staff, improved productivity, or resolved conflicts in previous roles, as these are key aspects of the Housekeeping Supervisor position.
✨Tip Number 3
Research common challenges faced in housekeeping departments and think about how you would address them. Being able to articulate your problem-solving strategies will show that you can handle the routine challenges mentioned in the job description.
✨Tip Number 4
Network with current or former employees of WGC or Ibis. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out during the interview process.
We think you need these skills to ace Housekeeping Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housekeeping or supervisory roles. Emphasise any achievements that demonstrate your ability to improve productivity and guest satisfaction.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Explain how your previous experience aligns with the role and express your enthusiasm for working with WGC.
Showcase Leadership Skills: In your application, provide examples of how you've successfully managed a team in the past. Highlight your ability to train, motivate, and monitor team performance, as these are key aspects of the Supervisor role.
Research the Company: Familiarise yourself with WGC's values and commitment to diversity, equity, and inclusion. Mention this understanding in your application to show that you align with their culture and goals.
How to prepare for a job interview at WGC Ltd.
✨Showcase Your Leadership Skills
As a Housekeeping Supervisor, you'll be managing a team. Be prepared to discuss your previous leadership experiences and how you've motivated and trained team members in the past.
✨Understand Guest Satisfaction Metrics
Familiarise yourself with how guest satisfaction is measured in the hospitality industry. Be ready to share ideas on how you can improve guest experiences based on data analysis.
✨Demonstrate Problem-Solving Abilities
Expect questions about how you've handled challenges in previous roles. Prepare examples that highlight your ability to solve routine issues effectively while maintaining high standards.
✨Emphasise Health and Safety Knowledge
Since adherence to health and safety policies is crucial, be prepared to discuss your understanding of these regulations and how you've implemented them in past roles.
