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- Tasks: Lead and support the housekeeping team to ensure top-notch guest experiences.
- Company: Join WGC, the UK's leading hotel services company serving over 24 million guests annually.
- Benefits: Enjoy flexible hours, life insurance, wellbeing support, and discounts from 50 retailers.
- Why this job: This role offers exceptional career progression with training and mentoring opportunities.
- Qualifications: Previous housekeeping experience is essential; we value your dedication and service consistency.
- Other info: We celebrate diversity and are committed to creating an inclusive workplace for all.
The predicted salary is between 28500 - 42000 £ per year.
The Dilly London, 21 Piccadilly, London, W1J 0BH
Rate: £13.75 | Hours: Guaranteed Hours Each Week
Benefits: Fixed hours contract available - Flexible hours to suit you - Life Insurance - Free access to Doctor and Legal helpline - Counselling/Wellbeing Support Service - Discounts from 50 top retailers - Training budget of up to £10,000 per year with unlimited career progression.
WGC is the UK’s leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year.
In the role of Supervisor, you will report to the Head Housekeeper and be responsible for supporting your team in the day-to-day running of the housekeeping department.
Your role will include:
- Work to improve productivity and efficiency of room cleaning
- Analyse guest data to plan resources and materials required to meet operational requirements
- Maintain strong working relationship with GM, Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice
- Identify ways to improve Guest Satisfaction
- Adhere to Health and Safety Policy, keep all work areas neat and well organized COSHH/Manual Handling
- Recruit, train, manage and monitor team performance daily/weekly
- Deliver and exceed financial targets
- Manage expenditure and payroll to ensure budgets are achieved
- Participate in training to improve skills and performance
- Solve routine challenges that occur on the job
If you have previous experience of working in a housekeeping environment, can deliver a consistent level of service in a challenging environment and want to join a business that offers you exceptional development and potential to progress, apply now.
We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity, and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.
Housekeeping Supervisor employer: WGC Ltd.
Contact Detail:
WGC Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping Supervisor
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Housekeeping Supervisor. Understanding the day-to-day tasks, such as managing team performance and improving guest satisfaction, will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight your experience in a housekeeping environment. Be ready to discuss specific examples of how you've improved productivity or resolved challenges in previous roles, as this will show your capability to handle the responsibilities outlined in the job description.
✨Tip Number 3
Research WGC and their commitment to diversity, equity, and inclusion. Being able to speak about their values and how you align with them can set you apart from other candidates and show that you're a good cultural fit.
✨Tip Number 4
Prepare questions for your interview that reflect your interest in career progression and training opportunities. This shows that you're not only interested in the role but also in growing with the company, which aligns with their focus on development.
We think you need these skills to ace Housekeeping Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housekeeping or supervisory roles. Emphasise any achievements that demonstrate your ability to improve productivity and guest satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the hospitality industry. Mention specific examples of how you've successfully managed teams or improved service quality in previous positions.
Highlight Soft Skills: In your application, focus on soft skills such as communication, leadership, and problem-solving. These are crucial for a Housekeeping Supervisor role, especially when managing a team and ensuring guest satisfaction.
Showcase Your Commitment to Diversity: Since the company values diversity and inclusion, mention any experiences or initiatives you've been part of that promote these values. This will show that you align with their culture and ethos.
How to prepare for a job interview at WGC Ltd.
✨Showcase Your Leadership Skills
As a Housekeeping Supervisor, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you've motivated your team to achieve goals. Share specific examples of how you’ve improved productivity or resolved conflicts.
✨Understand the Importance of Guest Satisfaction
WGC places a strong emphasis on guest experiences. Familiarise yourself with common guest feedback in housekeeping and think about how you can contribute to improving satisfaction. Be ready to suggest ideas during the interview.
✨Demonstrate Your Knowledge of Health and Safety
Health and safety are crucial in housekeeping roles. Brush up on relevant policies and procedures, such as COSHH and manual handling. Be prepared to discuss how you ensure compliance and maintain a safe working environment.
✨Prepare for Behavioural Questions
Since WGC values behaviours over qualifications, expect behavioural interview questions. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on how you've handled challenges in past roles.
