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- Tasks: Lead the housekeeping team, ensuring rooms are cleaned efficiently and guest satisfaction is top-notch.
- Company: Join WGC, the UK's leading hotel services company, delivering exceptional experiences to millions.
- Benefits: Enjoy flexible hours, life insurance, discounts from top retailers, and a generous training budget.
- Why this job: This role offers career progression, a supportive culture, and the chance to make a real impact.
- Qualifications: Previous housekeeping experience preferred; must be able to maintain high service standards.
- Other info: We celebrate diversity and welcome applicants from all backgrounds. Instant Apply for quick responses!
The predicted salary is between 29120 - 36480 £ per year.
Overview
The Abbey Hotel Bath, Abbey Hotel Bath, N Parade, Bath, BA1 1LF. Rate: £14.00 | Hours: Guaranteed Hours Each Week. Benefits: Fixed hours contract available; Flexible hours to suit you; Life Insurance; Free access to Doctor and Legal helpline; Counselling/Wellbeing Support Service; Discounts from 50 top retailers; Training budget of upto £10,000 per year with unlimited career progression.
WGC is the UK’s leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year.
Responsibilities
- In the role of Supervisor, report to the Head Housekeeper and support the team in the day to day running of the housekeeping department. This role will be based between two hotels.
- Work to improve productivity and efficiency of room cleaning.
- Analyse guest data to plan resources and materials required to meet operational requirements.
- Maintain strong working relationships with GM, Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice.
- Identify ways to improve Guest Satisfaction.
- Adhere to Health and Safety Policy; keep all work areas neat and well organized; COSHH/Manual Handling.
- Recruit, train, manage and monitor team performance daily/weekly.
- Deliver and exceed financial targets.
- Manage expenditure and payroll to ensure budgets are achieved.
- Participate in training to improve skills and performance.
- Solve routine challenges that occur on the job.
- If you have previous experience of working in a housekeeping environment, can deliver a consistent level of service in a challenging environment and want to join a business that offers exceptional development and potential to progress, apply now.
Qualifications
- Experience in a housekeeping environment preferred; ability to deliver a consistent level of service in a challenging environment.
Benefits
- Life Insurance
- Discount Store with discounts from ASDA, O2 and more
- Discounted hotels and flights
- Low-cost health insurance
- Full workplace pension scheme
- 28 days holiday
We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.
With Instant Apply your details are passed directly to the hiring manager, who will contact you within 72 hours to arrange your interview and potential start date.
Registered in the UK at 7 Academy Buildings, Fanshaw Street, London N1 6LQ | Company Number 01163829. WGC Ltd is registered with UK Information Commissioner’s Office (ICO), registration number: ZA104215
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Housekeeping Supervisor employer: WGC Ltd.
Contact Detail:
WGC Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping Supervisor
✨Tip Number 1
Familiarise yourself with the specific housekeeping standards and practices used in hotels. Understanding the expectations for cleanliness and guest satisfaction will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight any experience you have in managing or training teams, as this role involves supervising others. Be ready to share examples of how you've successfully led a team in the past.
✨Tip Number 3
Research the Abbey Hotel Bath and WGC to understand their values and culture. This will allow you to tailor your conversation during the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Prepare to discuss how you would handle common challenges in housekeeping, such as managing time effectively or dealing with difficult situations. This will demonstrate your problem-solving skills and readiness for the role.
We think you need these skills to ace Housekeeping Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Housekeeping Supervisor position. Tailor your application to highlight relevant experience and skills.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in housekeeping, management skills, and any relevant training. Use bullet points for clarity and focus on achievements that demonstrate your ability to improve productivity and guest satisfaction.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past work that showcase your ability to lead a team, manage resources, and enhance guest experiences.
Highlight Soft Skills: Emphasise your soft skills such as communication, problem-solving, and teamwork in both your CV and cover letter. These are crucial for a supervisory role where you will be managing a team and liaising with various departments.
How to prepare for a job interview at WGC Ltd.
✨Showcase Your Housekeeping Experience
Make sure to highlight your previous experience in housekeeping during the interview. Discuss specific roles you've held, the responsibilities you managed, and any challenges you overcame. This will demonstrate your capability to deliver consistent service in a demanding environment.
✨Emphasise Team Management Skills
As a Housekeeping Supervisor, you'll be managing a team. Be prepared to discuss your leadership style and how you've successfully trained or motivated team members in the past. Share examples of how you’ve improved team performance or resolved conflicts.
✨Understand Guest Satisfaction Metrics
Familiarise yourself with how guest satisfaction is measured in the hospitality industry. Be ready to discuss ways you can contribute to improving these metrics, perhaps by sharing ideas on enhancing room cleanliness or guest interactions.
✨Prepare Questions About Company Culture
Since the company values diversity and inclusion, prepare thoughtful questions about their culture. This shows your interest in being part of a supportive work environment and aligns with their commitment to treating everyone fairly and with respect.
