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- Tasks: Lead the housekeeping team to ensure top-notch cleanliness and guest satisfaction.
- Company: Join WGC, the UK's top hotel services company serving over 24 million guests annually.
- Benefits: Enjoy flexible hours, life insurance, wellbeing support, and discounts from 50 retailers.
- Why this job: This role offers career growth, a supportive culture, and the chance to make a real impact.
- Qualifications: Previous housekeeping experience is essential; we value attitude over formal qualifications.
- Other info: We embrace diversity and are committed to creating an inclusive workplace for all.
The predicted salary is between 24000 - 32000 £ per year.
Ibis Budget Glasgow, 2A SPRINGFIELD QUAY, Glasgow, G5 8NR
Rate: £32,000 | Hours: Guaranteed Hours Each Week
Benefits:
- Fixed hours contract available
- Flexible hours to suit you
- Life Insurance
- Free access to Doctor and Legal helpline
- Counselling/Wellbeing Support Service
- Discounts from 50 top retailers
- Training budget of up to £10,000 per year with unlimited career progression
WGC is the UK’s leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year.
In the role of Head Housekeeper, you will report to your Area Manager and be responsible for supporting your team in the day-to-day running of the housekeeping department. Your role will include:
- Work to improve productivity and efficiency of room cleaning
- Analyse guest data to plan resources and materials required to meet operational requirements
- Maintain strong working relationship with GM, Exec Housekeeper, Hotel Team, HSK team, and suppliers to ensure clear communication and implementation of best practice
- Identify ways to improve Guest Satisfaction
- Adhere to Health and Safety Policy, keep all work areas neat and well organised (COSHH/Manual Handling)
- Recruit, train, manage and monitor team performance daily/weekly
- Deliver and exceed financial targets
- Manage expenditure and payroll to ensure budgets are achieved
- Participate in training to improve skills and performance
- Solve routine challenges that occur on the job
If you have previous experience of working in a housekeeping environment, can deliver a consistent level of service in a challenging environment, and want to join a business that offers you exceptional development and potential to progress, apply now.
We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity, and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. We are proud to be a Disability Confident Employer; please let us know if you require any support or reasonable adjustments during the application or interview process.
Head Housekeeper employer: WGC Ltd.
Contact Detail:
WGC Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Housekeeper
✨Tip Number 1
Familiarise yourself with the Ibis Budget brand and its values. Understanding their commitment to guest satisfaction and operational efficiency will help you align your responses during interviews and demonstrate that you're a good fit for the Head Housekeeper role.
✨Tip Number 2
Network with current or former employees of WGC or Ibis Budget. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your ability to manage a housekeeping team effectively. Highlight instances where you've improved productivity, resolved conflicts, or enhanced guest satisfaction to demonstrate your leadership skills.
✨Tip Number 4
Research common challenges faced in housekeeping departments and think about how you would address them. Being able to discuss potential solutions during your interview will show that you're proactive and ready to tackle the demands of the role.
We think you need these skills to ace Head Housekeeper
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housekeeping and management. Emphasise any previous roles where you improved productivity or guest satisfaction, as these are key aspects of the Head Housekeeper position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific examples of how you've successfully managed teams or improved service quality in past positions.
Highlight Soft Skills: In your application, focus on soft skills such as communication, leadership, and problem-solving. These are crucial for managing a team and ensuring high standards in housekeeping.
Showcase Your Commitment to Diversity: Since the company values diversity and inclusion, mention any experiences or initiatives you've been part of that promote these values. This will demonstrate that you align with their culture and ethos.
How to prepare for a job interview at WGC Ltd.
✨Showcase Your Leadership Skills
As a Head Housekeeper, you'll be managing a team. Be prepared to discuss your leadership style and provide examples of how you've successfully led a team in the past. Highlight any specific strategies you've used to improve productivity and efficiency.
✨Understand Guest Satisfaction Metrics
Familiarise yourself with how guest satisfaction is measured in the hospitality industry. Be ready to discuss ways you can enhance guest experiences based on data analysis. This shows that you are proactive and focused on delivering exceptional service.
✨Demonstrate Your Problem-Solving Abilities
In this role, you'll face routine challenges. Prepare to share examples of how you've effectively solved problems in previous positions. This will illustrate your ability to think on your feet and maintain high standards under pressure.
✨Emphasise Your Commitment to Health and Safety
Health and safety are crucial in housekeeping. Be ready to discuss your understanding of relevant policies and how you've implemented them in past roles. This will show your potential employer that you prioritise safety and compliance in the workplace.
