At a Glance
- Tasks: Lead the housekeeping team to ensure top-notch cleanliness and guest satisfaction.
- Company: Join WGC, the UK's leading hotel services company with a focus on guest experiences.
- Benefits: Enjoy flexible hours, life insurance, discounts, and a generous training budget.
- Other info: Diversity and inclusion are at our core; we welcome all backgrounds.
- Why this job: Make a real impact in hospitality while developing your career in a supportive environment.
- Qualifications: Experience in housekeeping and a passion for delivering excellent service.
The predicted salary is between 28000 - 42000 £ per year.
Carlton Hotel Blackpool, 282 North Promenade, Blackpool, FY1 2EZ
Rate: £35000 | Hours: Guaranteed Hours Each Week
Benefits: Fixed hours contract available - Flexible hours to suit you - Life Insurance - Free access to Doctor and Legal helpline - Counselling/Wellbeing Support Service - Discounts from 50 top retailers - Training budget of upto £10,000 per year with unlimited career progression
WGC is the UK’s leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year.
In the role of Head Housekeeper, you will report to your Area Manager and be responsible for supporting your team in the day to day running of the housekeeping department.
In return for your dedication, WGC offers an industry leading package and is passionate about career progression; we’ll look to build a career plan with you that includes training, mentoring and extensive experience outside your current skill set, all to ensure you have some of the best opportunities to progress through the company.
WGC will provide you with an annual training allowance of up to £10,000, which can be used on a selection of WGC Approved Apprenticeships and accredited training courses, including English, Maths, IT and more.
- Life Insurance
- DiscountStore with discounts from ASDA, O2 & more
- Discounted hotels and flights
- Employee Assistance Programme, Includine HSF Assist
- Low-cost health insurance
- Full workplace pension scheme
- 28 days holiday
- Work to improve productivity and efficiency of room cleaning
- Analyse guest data to plan resources and materials required to meet operational requirements
- Maintain strong working relationship with GM, Exec Housekeeper and Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice
- Identify ways to improve Guest Satisfaction
- Adhere to Health and Safety Policy, keep all work areas neat and well organised COSHH/Manual Handling
- Recruit, train, manage and monitor team performance daily/weekly
- Deliver and exceed financial targets
- Manage expenditure and payroll to ensure budgets are achieved
- Participate in training to improve skills and performance
- Solve routine challenges that occur on the job
If you have previous experience of working in a housekeeping environment, can deliver a consistent level of service in a challenging environment and want to join a business that offers you exceptional development and potential to progress, apply now.
Equality, Diversity and InclusionWe recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.
With Instant Apply your details are passed directly to the hiring manager, who will contact you within 72 hours to arrange your interview and potential start date.
Registered in the UK at 7 Academy Buildings, Fanshaw Street, London N1 6LQ | Company Number 01163829
WGC Ltd is registered with UK Information Commissioner’s Office (ICO), registration number: ZA104215
Head Housekeeper in Manchester employer: WGC Ltd
At Holiday Inn Manchester Airport, we pride ourselves on being an exceptional employer that values our team members' well-being and professional growth. With a commitment to flexible working hours, comprehensive benefits including life insurance and access to health services, and a generous training budget of up to £10,000 per year, we foster a supportive work culture that encourages career progression and personal development. Join us in creating memorable guest experiences while enjoying a workplace that champions diversity and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Head Housekeeper in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Holiday Inn. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show them you’re not just about housekeeping but also about enhancing guest experiences. We want to see that passion!
✨Tip Number 3
Practice common interview questions related to team management and guest satisfaction. Think of examples from your past experience that highlight your skills. We love hearing real stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s quick and ensures your application goes straight to the hiring manager. Plus, you’ll get a response within 72 hours – how cool is that?
We think you need these skills to ace Head Housekeeper in Manchester
Some tips for your application 🫡
Show Your Experience:When you're writing your application, make sure to highlight any previous experience in housekeeping. We want to see how you've tackled challenges and improved guest satisfaction in your past roles.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Head Housekeeper role.
Tailor Your Application:Make sure to customise your application to reflect the specific requirements mentioned in the job description. We love seeing candidates who take the time to align their skills with what we’re looking for.
Apply Through Our Website:Don’t forget to apply through our website! It’s the quickest way for us to get your details directly to the hiring manager, and you’ll hear back from us within 72 hours.
How to prepare for a job interview at WGC Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of Head Housekeeper inside out. Familiarise yourself with the responsibilities listed in the job description, like improving productivity and managing team performance. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Experience
Prepare specific examples from your previous housekeeping roles that demonstrate your ability to handle challenges, improve guest satisfaction, and manage a team. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to see your impact.
✨Emphasise Teamwork
Since this role involves working closely with various teams, be ready to discuss how you've successfully collaborated with others in the past. Highlight your communication skills and any experience you have in building strong relationships with colleagues and suppliers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can grow and contribute to the team.
