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- Tasks: Lead the housekeeping team to ensure top-notch guest experiences and efficient room cleaning.
- Company: Join WGC, the UK's leading hotel services company with a focus on guest satisfaction.
- Benefits: Enjoy flexible hours, life insurance, discounts, and a generous training budget for career growth.
- Why this job: Make a real impact in hospitality while developing your skills and advancing your career.
- Qualifications: Experience in housekeeping or service roles; passion for team development and guest satisfaction.
- Other info: Diverse and inclusive workplace with a commitment to your individuality and growth.
The predicted salary is between 35000 - 42000 £ per year.
Overview
Rate: £35000 | Hours: Guaranteed Hours Each Week
Benefits: Fixed hours contract available - Flexible hours to suit you - Life Insurance - Free access to Doctor and Legal helpline - Counselling/Wellbeing Support Service - Discounts from 50 top retailers - Training budget of up to £10,000 per year with unlimited career progression.
About the Company
WGC is the UK's leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year.
Responsibilities
- Report to your Area Manager and support your team in the day to day running of the housekeeping department.
- Work to improve productivity and efficiency of room cleaning.
- Analyse guest data to plan resources and materials required to meet operational requirements.
- Maintain strong working relationships with GM, Exec Housekeeper, Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice.
- Identify ways to improve Guest Satisfaction.
- Adhere to Health and Safety Policy; keep all work areas neat and well organized; COSHH/Manual Handling.
- Recruit, train, manage and monitor team performance daily/weekly.
- Deliver and exceed financial targets; manage expenditure and payroll to ensure budgets are achieved.
- Participate in training to improve skills and performance.
- Solve routine challenges that occur on the job.
Qualifications and Requirements
- Experience in housekeeping or a role delivering a consistent level of service in a challenging environment.
- Ability to build a development plan with training, mentoring and opportunities to progress within the company.
- Willingness to engage with ongoing training; WGC will provide an annual training allowance of up to £10,000 for approved apprenticeships and accredited courses (including English, Maths, IT and more).
Benefits
- Life Insurance
- Discount Store with discounts from ASDA, O2 and more
- Discounted hotels and flights
- Employee Assistance Programme, including HSF Assist
- Low-cost health insurance
- Full workplace pension scheme
- 28 days holiday
Additional Information
We recognise that we're all at our best when we're being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.
With Instant Apply your details are passed directly to the hiring manager, who will contact you within 72 hours to arrange your interview and potential start date.
Head Housekeeper in Edinburgh employer: WGC Ltd.
Contact Detail:
WGC Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Housekeeper in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at WGC. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for the interview by researching WGC and their values. Show them you’re not just another candidate; you’re genuinely interested in how you can contribute to their mission of delivering top-notch guest experiences.
✨Tip Number 3
Practice common interview questions related to housekeeping management. Think about scenarios where you've improved efficiency or guest satisfaction, and be ready to share those stories!
✨Tip Number 4
Don’t forget to apply through our website! With Instant Apply, your details go straight to the hiring manager, so you could be chatting about your future role in no time. Let’s get you that job!
We think you need these skills to ace Head Housekeeper in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Head Housekeeper role. Highlight your housekeeping experience and any leadership roles you've had, as we love to see how you can support our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about housekeeping and how you can improve guest satisfaction. Be genuine and let your personality come through!
Showcase Your Team Spirit: Since this role involves working closely with others, share examples of how you've built strong relationships in previous jobs. We want to know how you can contribute to our positive workplace culture!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. With Instant Apply, your details go straight to the hiring manager, and you'll hear back from us within 72 hours. Easy peasy!
How to prepare for a job interview at WGC Ltd.
✨Know Your Stuff
Before the interview, make sure you understand the role of Head Housekeeper inside out. Familiarise yourself with the responsibilities listed in the job description, especially around improving productivity and guest satisfaction. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Leadership Skills
As a Head Housekeeper, you'll be managing a team, so be ready to discuss your leadership style. Prepare examples of how you've successfully trained and motivated staff in the past. Highlight any specific challenges you've overcome and how you fostered a positive working environment.
✨Emphasise Communication
Strong communication is key in this role. Be prepared to talk about how you've maintained relationships with various stakeholders, like GMs and suppliers. Share instances where clear communication led to improved operations or guest experiences, as this will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, such as resolving guest complaints or managing team performance issues. Think through potential scenarios beforehand and outline your approach, focusing on problem-solving and adherence to health and safety policies.
