At a Glance
- Tasks: Support the housekeeping team in delivering top-notch guest experiences.
- Company: Join WGC, the UK's leading hotel services company.
- Benefits: Enjoy competitive pay, discounts, and a £10,000 training allowance.
- Other info: Dynamic role with a focus on teamwork and guest satisfaction.
- Why this job: Kickstart your career with exceptional growth opportunities and training.
- Qualifications: Previous housekeeping experience and a passion for service excellence.
The predicted salary is between 24000 - 36000 £ per year.
DoubleTree by Hilton London Elstree, Barnet By-pass, Borehamwood, Hertfordshire , WD6 5PU
Rate: £14.00 | Hours: Guaranteed Hours Each Week
Benefits: Fixed hours contract available - Flexible hours to suit you - Life Insurance - Free access to Doctor and Legal helpline - Counselling/Wellbeing Support Service - Discounts from 50 top retailers - Training budget of upto £10,000 per year with unlimited career progression
WGC is the UK’s leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year.
In the role of Assistant Head Housekeeper, you will report to Head Housekeeper and be responsible for supporting your team in the day to day running of the housekeeping department.
In return for your dedication, WGC offers an industry leading package and is passionate about career progression; we’ll look to build a career plan with you that includes training, mentoring and extensive experience outside your current skill set, all to ensure you have some of the best opportunities to progress through the company.
WGC will provide you with an annual training allowance of up to £10,000, which can be used on a selection of WGC Approved Apprenticeships and accredited training courses, including English, Maths, IT and more.
Benefits also include:
- Life Insurance
- DiscountStore with discounts from ASDA, O2 & more
- Discounted hotels and flights
- Employee Assistance Programme, Includine HSF Assist
- Low-cost health insurance
- Full workplace pension scheme
- 28 days holiday
Your role will include:
- Check rooms per company standard
- Work to improve productivity and efficiency of room cleaning
- Analyse guest data to plan resources and materials required to meet operational requirements
- Maintain strong working relationship with GM, Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice
- Identify ways to improve Guest Satisfaction
- Adhere to Health and Safety Policy, keep all work areas neat and well organised COSHH/Manual Handling
- Recruit, train, manage and monitor team performance daily/weekly
- Deliver and exceed financial targets
- Manage expenditure and payroll to ensure budgets are achieved
- Participate in training to improve skills and performance
- Solve routine challenges that occur on the job
If you have previous experience of working in a housekeeping environment, can deliver a consistent level of service in a challenging environment and want to join a business that offers you exceptional development and potential to progress, apply now.
We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience.We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.
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Registered in the UK at 7 Academy Buildings, Fanshaw Street, London N1 6LQ | Company Number 01163829
WGC Ltd is registered with UK Information Commissioner’s Office (ICO), registration number: ZA104215
Assistant Head Housekeeper in Borehamwood employer: WGC Ltd
At Novotel Newcastle Airport, we pride ourselves on being an excellent employer, offering a supportive work culture that values flexibility and employee wellbeing. With guaranteed hours, comprehensive benefits including life insurance and access to health services, as well as opportunities for professional development through our training budget, we ensure our Room Attendants feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Head Housekeeper in Borehamwood
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at WGC or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by researching WGC’s values and recent projects. We want to see that you’re genuinely interested in the company and ready to contribute to improving guest satisfaction.
✨Tip Number 3
Show off your skills during the interview! Bring examples of how you've improved productivity or guest satisfaction in previous roles. We love to see candidates who can back up their claims with real-life experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the WGC team.
We think you need these skills to ace Assistant Head Housekeeper in Borehamwood
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Assistant Head Housekeeper role. Highlight any previous housekeeping experience and how you've contributed to team success in the past.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can help improve guest satisfaction. Be genuine and let your personality come through.
Showcase Your Team Spirit:Since this role involves supporting a team, mention any experiences where you've worked collaboratively. We love seeing examples of how you've trained or managed others, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at WGC!
How to prepare for a job interview at WGC Ltd
✨Know Your Housekeeping Standards
Before the interview, brush up on the housekeeping standards that WGC adheres to. Familiarise yourself with their policies and procedures, as well as any relevant health and safety regulations. This will show your potential employer that you’re serious about maintaining high standards and are ready to hit the ground running.
✨Showcase Your Team Management Skills
As an Assistant Head Housekeeper, you'll be managing a team. Prepare examples of how you've successfully trained or motivated staff in the past. Think about specific challenges you've faced and how you overcame them. This will demonstrate your leadership abilities and your commitment to fostering a positive work environment.
✨Highlight Your Guest Satisfaction Focus
WGC is all about delivering exceptional guest experiences. Be ready to discuss how you've previously improved guest satisfaction in your roles. Share specific instances where your actions led to positive feedback from guests, showing that you understand the importance of this aspect in the hospitality industry.
✨Prepare Questions About Career Progression
Since WGC offers extensive training and career progression opportunities, come prepared with questions about their development programmes. Ask about the types of training available and how they support employees in achieving their career goals. This shows that you're not just looking for a job, but a long-term career with them.
