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- Tasks: Support daily housekeeping operations and enhance guest satisfaction.
- Company: Join the UK's leading outsourced hotel services company, serving over 24 million guests annually.
- Benefits: Enjoy flexible hours, life insurance, discounts, and a £10,000 training budget for career growth.
- Why this job: Gain valuable experience, develop skills, and be part of a diverse and inclusive team.
- Qualifications: Experience in housekeeping and a passion for delivering excellent service are essential.
- Other info: We support diversity and are committed to making reasonable adjustments during the hiring process.
The predicted salary is between 28000 - 42000 £ per year.
Assistant Head Housekeeper
Ibis Budget Sheffield Arena, 298 Attercliffe Common, Sheffield, South Yorkshire, S9 2AG
Rate: £13.62 | Hours: Guaranteed Hours Each Week
Benefits: Fixed hours contract available – Flexible hours to suit you – Life Insurance – Free access to Doctor and Legal helpline – Counselling/Wellbeing Support Service – Discounts from 50 top retailers – Training budget of upto £10,000 per year with unlimited career progression
WGC is the UK\’s leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year.
In the role of Assistant Head Housekeeper, you will report to Head Housekeeper and be responsible for supporting your team in the day to day running of the housekeeping department.
In return for your dedication, WGC offers an industry leading package and is passionate about career progression; we\’ll look to build a career plan with you that includes training, mentoring and extensive experience outside your current skill set, all to ensure you have some of the best opportunities to progress through the company.
WGC will provide you with an annual training allowance of up to £10,000, which can be used on a selection of WGC Approved Apprenticeships and accredited training courses, including English, Maths, IT and more.
Benefits also include:
– Life Insurance
– DiscountStore with discounts from ASDA, O2 & more
– Discounted hotels and flights
– Employee Assistance Programme, Includine HSF Assist
– Low-cost health insurance
– Full workplace pension scheme
– 28 days holiday
Your role will include:
– Check rooms per company standard
– Work to improve productivity and efficiency of room cleaning
– Analyse guest data to plan resources and materials required to meet operational requirements
– Maintain strong working relationship with GM, Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice
– Identify ways to improve Guest Satisfaction
– Adhere to Health and Safety Policy, keep all work areas neat and well organised COSHH/Manual Handling
– Recruit, train, manage and monitor team performance daily/weekly
– Deliver and exceed financial targets
– Manage expenditure and payroll to ensure budgets are achieved
– Participate in training to improve skills and performance
– Solve routine challenges that occur on the job
If you have previous experience of working in a housekeeping environment, can deliver a consistent level of service in a challenging environment and want to join a business that offers you exceptional development and potential to progress, apply now.
We recognise that we\’re all at our best when we\’re being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.
Assistant Head Housekeeper employer: WGC Ltd.
Contact Detail:
WGC Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Head Housekeeper
✨Tip Number 1
Familiarise yourself with the Ibis Budget brand and its values. Understanding their commitment to guest satisfaction and operational efficiency will help you align your responses during the interview.
✨Tip Number 2
Highlight any previous experience in housekeeping or hospitality roles. Be ready to discuss specific examples of how you've improved productivity or guest satisfaction in past positions.
✨Tip Number 3
Prepare to demonstrate your leadership skills. As an Assistant Head Housekeeper, you'll be managing a team, so think of instances where you've successfully trained or motivated others.
✨Tip Number 4
Research common challenges in housekeeping management and be prepared to discuss how you would address them. This shows your proactive approach and problem-solving abilities, which are crucial for the role.
We think you need these skills to ace Assistant Head Housekeeper
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housekeeping and any leadership roles you've held. Emphasise skills that align with the responsibilities mentioned in the job description, such as team management and guest satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the hospitality industry. Mention specific examples of how you've improved productivity or guest satisfaction in previous positions to demonstrate your suitability for the Assistant Head Housekeeper role.
Highlight Your Training and Development: Since the company offers a significant training budget, mention any relevant training or certifications you have completed. If you are eager to learn and develop further, express this in your application to show your commitment to career progression.
Showcase Your Problem-Solving Skills: In your application, provide examples of how you've successfully solved challenges in previous housekeeping roles. This could include managing team performance or improving cleaning efficiency, which are key aspects of the job.
How to prepare for a job interview at WGC Ltd.
✨Know the Company
Before your interview, take some time to research Ibis Budget Sheffield Arena and its parent company. Understand their values, mission, and what sets them apart in the hospitality industry. This knowledge will help you tailor your answers and show genuine interest.
✨Highlight Relevant Experience
Make sure to discuss your previous housekeeping experience and how it relates to the role of Assistant Head Housekeeper. Be prepared to give specific examples of how you've improved productivity or guest satisfaction in past positions.
✨Demonstrate Leadership Skills
As this role involves managing a team, be ready to talk about your leadership style. Share examples of how you've successfully trained or motivated team members in the past, and how you plan to foster a positive work environment.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, training opportunities, and how success is measured in this role. This shows your enthusiasm and commitment to the position.