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- Tasks: Support the Head Housekeeper in managing daily housekeeping operations and team performance.
- Company: WGC is the UK's top outsourced hotel services company, enhancing guest experiences for millions.
- Benefits: Enjoy flexible hours, life insurance, wellbeing support, and a £10,000 training budget for career growth.
- Why this job: Join a diverse team focused on personal development and exceptional guest satisfaction.
- Qualifications: Previous housekeeping experience and a passion for delivering high-quality service are essential.
- Other info: We value individuality and are committed to diversity, equity, and inclusion in our workplace.
The predicted salary is between 24800 - 34800 £ per year.
Clayton Cambridge, 27-29 Station Rd, Cambridge, CB1 2FB
Rate: £31,000 | Hours: Guaranteed Hours Each Week
Benefits: Fixed hours contract available - Flexible hours to suit you - Life Insurance - Free access to Doctor and Legal helpline - Counselling/Wellbeing Support Service - Discounts from 50 top retailers - Training budget of up to £10,000 per year with unlimited career progression.
WGC is the UK’s leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year.
In the role of Assistant Head Housekeeper, you will report to the Head Housekeeper and be responsible for supporting your team in the day-to-day running of the housekeeping department.
Your role will include:
- Check rooms per company standard
- Work to improve productivity and efficiency of room cleaning
- Analyse guest data to plan resources and materials required to meet operational requirements
- Maintain strong working relationships with GM, Hotel Team, HSK team, and suppliers to ensure clear communication and implementation of best practices
- Identify ways to improve Guest Satisfaction
- Adhere to Health and Safety Policy, keep all work areas neat and well organized COSHH/Manual Handling
- Recruit, train, manage and monitor team performance daily/weekly
- Deliver and exceed financial targets
- Manage expenditure and payroll to ensure budgets are achieved
- Participate in training to improve skills and performance
- Solve routine challenges that occur on the job
If you have previous experience of working in a housekeeping environment, can deliver a consistent level of service in a challenging environment, and want to join a business that offers you exceptional development and potential to progress, apply now.
We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity, and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business, and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.
Assistant Head Housekeeper employer: WGC Ltd.
Contact Detail:
WGC Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Head Housekeeper
✨Tip Number 1
Familiarise yourself with the specific housekeeping standards and practices that WGC follows. Understanding their expectations will help you demonstrate your knowledge during the interview and show that you're ready to hit the ground running.
✨Tip Number 2
Highlight any previous experience in managing or training teams, as this role involves recruiting and monitoring team performance. Be prepared to share examples of how you've successfully led a team in the past.
✨Tip Number 3
Research the latest trends in guest satisfaction and housekeeping efficiency. Being able to discuss innovative ideas on improving guest experiences will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss how you would handle routine challenges in a housekeeping environment. Think of specific scenarios where you successfully solved problems, as this will showcase your critical thinking and adaptability.
We think you need these skills to ace Assistant Head Housekeeper
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housekeeping or similar roles. Emphasise any leadership or team management skills, as well as your ability to improve productivity and guest satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the hospitality industry. Mention specific examples of how you've successfully managed teams or improved service standards in previous positions.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as communication, problem-solving, and adherence to health and safety policies. Use concrete examples to demonstrate these skills.
Show Enthusiasm for Development: Express your eagerness for career progression and training opportunities in your application. Mention how you value continuous learning and how it aligns with the company's commitment to employee development.
How to prepare for a job interview at WGC Ltd.
✨Showcase Your Housekeeping Experience
Make sure to highlight your previous experience in housekeeping roles. Discuss specific tasks you've managed, such as room checks and team management, to demonstrate your capability in maintaining high standards.
✨Emphasise Team Leadership Skills
As an Assistant Head Housekeeper, you'll be leading a team. Share examples of how you've successfully trained or managed a team in the past, focusing on your ability to motivate and improve performance.
✨Discuss Guest Satisfaction Strategies
Prepare to talk about how you would enhance guest satisfaction. Bring up any strategies you've implemented before, such as analysing feedback or improving cleaning processes, to show your proactive approach.
✨Understand Health and Safety Protocols
Familiarise yourself with health and safety policies relevant to housekeeping. Be ready to discuss how you ensure compliance and maintain a safe working environment, as this is crucial for the role.
