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- Tasks: Support the Head Housekeeper in managing daily housekeeping operations.
- Company: WGC is the UK's top hotel services company, serving over 24 million guests annually.
- Benefits: Enjoy flexible hours, life insurance, wellbeing support, and discounts from 50 retailers.
- Why this job: Join a culture that values diversity and offers unlimited career progression and training.
- Qualifications: Previous housekeeping experience is preferred; we value behaviour over formal qualifications.
- Other info: We are a Disability Confident Employer, committed to inclusivity and support.
The predicted salary is between 27300 - 36400 £ per year.
Moxy Bristol, 55 Newfoundland St, St Paul's, Bristol, BS2 9AP
Rate: £13.00 | Hours: Guaranteed Hours Each Week
Benefits: Fixed hours contract available - Flexible hours to suit you - Life Insurance - Free access to Doctor and Legal helpline - Counselling/Wellbeing Support Service - Discounts from 50 top retailers - Training budget of up to £10,000 per year with unlimited career progression.
WGC is the UK’s leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year.
In the role of Assistant Head Housekeeper, you will report to the Head Housekeeper and be responsible for supporting your team in the day-to-day running of the housekeeping department.
Your role will include:
- Check rooms per company standard
- Work to improve productivity and efficiency of room cleaning
- Analyse guest data to plan resources and materials required to meet operational requirements
- Maintain strong working relationships with GM, Hotel Team, HSK team, and suppliers to ensure clear communication and implementation of best practice
- Identify ways to improve Guest Satisfaction
- Adhere to Health and Safety Policy, keep all work areas neat and well organized COSHH/Manual Handling
- Recruit, train, manage, and monitor team performance daily/weekly
- Deliver and exceed financial targets
- Manage expenditure and payroll to ensure budgets are achieved
- Participate in training to improve skills and performance
- Solve routine challenges that occur on the job
If you have previous experience of working in a housekeeping environment, can deliver a consistent level of service in a challenging environment, and want to join a business that offers you exceptional development and potential to progress, apply now.
We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity, and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business, and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.
Contact Detail:
WGC Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Head Housekeeper
✨Tip Number 1
Familiarise yourself with the specific housekeeping standards and practices used in hotels, especially those similar to Moxy Bristol. Understanding their approach will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight any experience you have in managing or training teams, as this role involves recruiting and monitoring team performance. Be ready to share examples of how you've successfully led a team in the past.
✨Tip Number 3
Research WGC and their commitment to guest satisfaction and employee development. Being able to discuss their values and how they align with your own can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss how you would handle common challenges in housekeeping, such as maintaining efficiency while ensuring high standards. This shows your problem-solving skills and readiness for the role.
We think you need these skills to ace Assistant Head Housekeeper
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housekeeping or similar roles. Emphasise any leadership or team management skills, as well as your ability to improve productivity and guest satisfaction.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the hospitality industry. Mention specific examples of how you've successfully managed teams or improved service standards in previous positions.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as communication, problem-solving, and adherence to health and safety policies. Use keywords from the job listing to demonstrate your fit for the role.
Showcase Your Commitment to Development: Mention your eagerness for career progression and training opportunities. Discuss any past experiences where you took initiative to learn new skills or improve your performance, aligning with WGC's commitment to employee development.
How to prepare for a job interview at WGC Ltd.
✨Know the Company
Before your interview, take some time to research WGC and Moxy Bristol. Understand their values, mission, and the services they provide. This will help you align your answers with their expectations and show that you're genuinely interested in the role.
✨Highlight Relevant Experience
Make sure to discuss your previous experience in housekeeping or related roles. Be specific about your responsibilities and achievements, especially those that demonstrate your ability to manage a team and improve guest satisfaction.
✨Demonstrate Leadership Skills
As an Assistant Head Housekeeper, you'll need to lead a team effectively. Prepare examples of how you've successfully managed or trained others in the past, and be ready to discuss your approach to motivating and developing team members.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, training opportunities, and expectations for the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
