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- Tasks: Support the housekeeping team and ensure top-notch guest experiences.
- Company: Join WGC, the UK's leading hotel services company.
- Benefits: Enjoy flexible hours, life insurance, and discounts from top retailers.
- Why this job: Gain valuable skills with a £10,000 training budget and unlimited career progression.
- Qualifications: Previous housekeeping experience and a passion for delivering great service.
- Other info: Diverse and inclusive workplace with a commitment to your individuality.
The predicted salary is between 29000 - 42000 £ per year.
Overview
Ibis Liverpool Centre Albert Dock, 27 Wapping, Liverpool, L1 8LY
Rate: £14.12 | Hours: Guaranteed Hours Each Week
Benefits: Fixed hours contract available – Flexible hours to suit you – Life Insurance – Free access to Doctor and Legal helpline – Counselling/Wellbeing Support Service – Discounts from 50 top retailers – Training budget of upto £10,000 per year with unlimited career progression
About the role
WGC is the UK’s leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year.
In the role of Assistant Head Housekeeper, you will report to Head Housekeeper and be responsible for supporting your team in the day to day running of the housekeeping department.
WGC will provide you with an annual training allowance of up to £10,000, which can be used on a selection of WGC Approved Apprenticeships and accredited training courses, including English, Maths, IT and more.
Benefits
- Life Insurance
- DiscountStore with discounts from ASDA, O2 & more
- Discounted hotels and flights
- Employee Assistance Programme, Including HSF Assist
- Low-cost health insurance
- Full workplace pension scheme
- 28 days holiday
Your role will include
- Check rooms per company standard
- Work to improve productivity and efficiency of room cleaning
- Analyse guest data to plan resources and materials required to meet operational requirements
- Maintain strong working relationship with GM, Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice
- Identify ways to improve Guest Satisfaction
- Adhere to Health and Safety Policy, keep all work areas neat and well organised COSHH/Manual Handling
- Recruit, train, manage and monitor team performance daily/weekly
- Deliver and exceed financial targets
- Manage expenditure and payroll to ensure budgets are achieved
- Participate in training to improve skills and performance
- Solve routine challenges that occur on the job
If you have previous experience of working in a housekeeping environment, can deliver a consistent level of service in a challenging environment and want to join a business that offers you exceptional development and potential to progress, apply now.
Diversity and Inclusion
We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.
Application
With Instant Apply your details are passed directly to the hiring manager, who will contact you within 72 hours to arrange your interview and potential start date.
Registered in the UK at 7 Academy Buildings, Fanshaw Street, London N1 6LQ | Company Number 01163829
WGC Ltd is registered with UK Information Commissioner’s Office (ICO), registration number: ZA104215
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Assistant Head Housekeeper employer: WGC Ltd.
Contact Detail:
WGC Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Head Housekeeper
✨Tip Number 1
Get to know the company culture! Before your interview, check out WGC's values and how they treat their staff. This will help you tailor your answers and show that you're a great fit for the Assistant Head Housekeeper role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on your experience in housekeeping and how you can improve guest satisfaction – that's what they're really looking for!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows you take the opportunity seriously and are ready to represent the team.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Assistant Head Housekeeper
Some tips for your application 🫡
Show Your Experience: When you're writing your application, make sure to highlight any previous experience in housekeeping. We want to see how you've tackled challenges and delivered great service in the past!
Be Yourself: We value individuality, so don’t be afraid to let your personality shine through in your application. Share what makes you unique and how you can contribute to our diverse team.
Tailor Your Application: Make sure to tailor your application to the Assistant Head Housekeeper role. Use keywords from the job description to show that you understand what we’re looking for and how you fit the bill.
Apply Through Our Website: For a smooth application process, apply directly through our website. This way, your details go straight to the hiring manager, and you could hear back within 72 hours!
How to prepare for a job interview at WGC Ltd.
✨Know Your Housekeeping Standards
Familiarise yourself with the housekeeping standards and practices that WGC upholds. Be ready to discuss how you can maintain and improve these standards in your role as Assistant Head Housekeeper.
✨Showcase Your Team Management Skills
Prepare examples of how you've successfully managed a team in the past. Highlight your experience in training, monitoring performance, and solving challenges, as these are key aspects of the role.
✨Understand Guest Satisfaction Metrics
Research how guest satisfaction is measured in the hospitality industry. Be prepared to discuss strategies you would implement to enhance guest experiences and how you would analyse data to meet operational needs.
✨Emphasise Your Commitment to Diversity and Inclusion
WGC values diversity and inclusion, so be ready to share your thoughts on creating an inclusive workplace. Discuss any relevant experiences that demonstrate your commitment to fostering a respectful and supportive environment.
