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- Tasks: Support the housekeeping team and ensure top-notch guest experiences.
- Company: WGC, the UK's leading outsourced hotel services company.
- Benefits: Industry-leading package, training allowance, discounts, and 28 days holiday.
- Why this job: Join a dynamic team with exceptional career progression opportunities.
- Qualifications: Experience in housekeeping and a passion for delivering great service.
- Other info: Collaborative environment focused on communication and best practices.
The predicted salary is between 24000 - 36000 £ per year.
OverviewIbis Liverpool Centre Albert Dock, 27 Wapping, Liverpool, L1 8LY
Rate: £14.12 | Hours: Guaranteed Hours Each Week
Benefits: Fixed hours contract available – Flexible hours to suit you – Life Insurance – Free access to Doctor and Legal helpline – Counselling/Wellbeing Support Service – Discounts from 50 top retailers – Training budget of upto £10,000 per year with unlimited career progression
About the roleWGC is the UK\’s leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year.
In the role of Assistant Head Housekeeper, you will report to Head Housekeeper and be responsible for supporting your team in the day to day running of the housekeeping department.
WGC will provide you with an annual training allowance of up to £10,000, which can be used on a selection of WGC Approved Apprenticeships and accredited training courses, including English, Maths, IT and more.
Benefits
Life Insurance
DiscountStore with discounts from ASDA, O2 & more
Discounted hotels and flights
Employee Assistance Programme, Including HSF Assist
Low-cost health insurance
Full workplace pension scheme
28 days holiday
Your role will include
Check rooms per company standard
Work to improve productivity and efficiency of room cleaning
Analyse guest data to plan resources and materials required to meet operational requirements
Maintain strong working relationship with GM, Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice
Identify ways to improve Guest Satisfaction
Adhere to Health and Safety Policy, keep all work areas neat and well organised COSHH/Manual Handling
Recruit, train, manage and monitor team performance daily/weekly
Deliver and exceed financial targets
Manage expenditure and payroll to ensure budgets are achieved
Participate in training to improve skills and performance
Solve routine challenges that occur on the job
If you have previous experience of working in a housekeeping environment, can deliver a consistent level of service in a challenging environment and want to join a business that offers you exceptional development and potential to progress, apply now.
Diversity and InclusionWe recognise that we\’re all at our best when we\’re being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.
ApplicationWith Instant Apply your details are passed directly to the hiring manager, who will contact you within 72 hours to arrange your interview and potential start date.
Registered in the UK at 7 Academy Buildings, Fanshaw Street, London N1 6LQ | Company Number 01163829WGC Ltd is registered with UK Information Commissioner\’s Office (ICO), registration number: ZA104215
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Assistant Head Housekeeper employer: WGC Ltd.
Contact Detail:
WGC Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Head Housekeeper
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for an Assistant Head Housekeeper role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to housekeeping management. Think about how you can showcase your experience in improving guest satisfaction and managing team performance. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website for the best chance at landing that dream job! We’re all about making the application process smooth and straightforward, so don’t miss out on the opportunity to join WGC and kickstart your career in housekeeping.
We think you need these skills to ace Assistant Head Housekeeper
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Assistant Head Housekeeper role. Highlight your relevant experience in housekeeping and any leadership roles you've had. We want to see how you can support our team and improve guest satisfaction!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we're looking for. Don’t forget to mention your commitment to training and career progression, as we value that highly.
Showcase Your Team Spirit: In your application, emphasise your ability to work well with others. We’re all about collaboration at WGC, so share examples of how you've successfully managed or trained a team in the past. It’s all about building strong relationships!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at WGC Ltd.
✨Know Your Housekeeping Standards
Familiarise yourself with the housekeeping standards and practices that WGC upholds. Be ready to discuss how you can maintain and improve these standards in your role as Assistant Head Housekeeper.
✨Showcase Your Team Management Skills
Prepare examples of how you've successfully managed a team in the past. Highlight your experience in training, monitoring performance, and resolving conflicts to demonstrate your leadership capabilities.
✨Understand Guest Satisfaction Metrics
Research how guest satisfaction is measured in the hospitality industry. Be prepared to discuss strategies you would implement to enhance guest experiences and how you would analyse data to inform your decisions.
✨Be Ready for Scenario Questions
Anticipate scenario-based questions that may arise during the interview. Think about challenges you’ve faced in previous roles and how you overcame them, especially in relation to productivity, efficiency, and health and safety.
