Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the Head Housekeeper in managing daily housekeeping operations and team performance.
- Company: WGC is the UK's top outsourced hotel services company, enhancing guest experiences for millions.
- Benefits: Enjoy flexible hours, life insurance, discounts at top retailers, and a £10,000 training budget.
- Why this job: Join a diverse team focused on growth, guest satisfaction, and a supportive work culture.
- Qualifications: No specific qualifications required; we value behaviour and attitude over experience.
- Other info: Instant Apply ensures quick feedback from the hiring manager within 72 hours.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Moxy Birmingham NEC, Moxy Birmingham Nec, Marston Green, Birmingham, B40 1NT
Rate: £30000 | Hours: Guaranteed Hours Each Week
Benefits: Fixed hours contract available – Flexible hours to suit you – Life Insurance – Free access to Doctor and Legal helpline – Counselling/Wellbeing Support Service – Discounts from 50 top retailers – Training budget of upto £10,000 per year with unlimited career progression
WGC is the UK’s leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year.
Responsibilities
- In the role of Assistant Head Housekeeper, report to Head Housekeeper and be responsible for supporting your team in the day to day running of the housekeeping department.
- Check rooms per company standard.
- Work to improve productivity and efficiency of room cleaning.
- Analyse guest data to plan resources and materials required to meet operational requirements.
- Maintain strong working relationship with GM, Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice.
- Identify ways to improve Guest Satisfaction.
- Adhere to Health and Safety Policy, keep all work areas neat and well organised COSHH/Manual Handling.
- Recruit, train, manage and monitor team performance daily/weekly.
- Deliver and exceed financial targets.
- Manage expenditure and payroll to ensure budgets are achieved.
- Participate in training to improve skills and performance.
- Solve routine challenges that occur on the job.
Benefits
- Life Insurance
- DiscountStore with discounts from ASDA, O2 & more
- Discounted hotels and flights
- Employee Assistance Programme, Including HSF Assist
- Low-cost health insurance
- Full workplace pension scheme
- 28 days holiday
- Annual training allowance up to £10,000 on WGC Approved Apprenticeships and accredited training courses
About the organisation and inclusion
We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.
Application
With Instant Apply your details are passed directly to the hiring manager, who will contact you within 72 hours to arrange your interview and potential start date.
Legal and registration
Registered in the UK at 7 Academy Buildings, Fanshaw Street, London N1 6LQ | Company Number 01163829. WGC Ltd is registered with the UK Information Commissioner’s Office (ICO), registration number ZA104215.
#J-18808-Ljbffr
Assistant Head Housekeeper employer: WGC Ltd.
Contact Detail:
WGC Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Head Housekeeper
✨Tip Number 1
Familiarise yourself with the Moxy brand and its values. Understanding their commitment to guest satisfaction and unique service style will help you align your responses during the interview.
✨Tip Number 2
Prepare examples of how you've improved team performance or guest satisfaction in previous roles. This will demonstrate your ability to meet the responsibilities outlined in the job description.
✨Tip Number 3
Network with current or former employees of WGC or Moxy hotels. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Be ready to discuss your approach to training and managing a team. Highlighting your leadership style and how you motivate others will resonate well with the hiring manager.
We think you need these skills to ace Assistant Head Housekeeper
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housekeeping and team management. Emphasise any previous roles where you improved productivity or guest satisfaction, as these are key responsibilities for the Assistant Head Housekeeper position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific examples of how you've successfully managed teams or improved processes in past positions.
Highlight Soft Skills: Since the role involves managing a team and ensuring guest satisfaction, emphasise your communication, leadership, and problem-solving skills. Provide examples of how you've effectively resolved challenges in previous jobs.
Showcase Your Commitment to Diversity and Inclusion: Given the company's commitment to diversity and inclusion, mention any experiences or initiatives you've been part of that promote these values. This will demonstrate that you align with their culture and ethos.
How to prepare for a job interview at WGC Ltd.
✨Know the Role Inside Out
Make sure you understand the responsibilities of an Assistant Head Housekeeper. Familiarise yourself with the key tasks such as managing team performance, improving guest satisfaction, and adhering to health and safety policies. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Leadership Skills
As this role involves recruiting, training, and managing a team, be prepared to discuss your leadership style and experiences. Share examples of how you've successfully led a team in the past, tackled challenges, and improved productivity. This will highlight your capability to support the Head Housekeeper effectively.
✨Emphasise Communication Abilities
Strong communication is crucial in this position. Be ready to talk about how you maintain relationships with various stakeholders, including the General Manager and suppliers. Provide examples of how clear communication has helped you implement best practices or resolve issues in previous roles.
✨Prepare Questions About Company Culture
Since the company values diversity and inclusion, prepare thoughtful questions about their culture and how they support employees from different backgrounds. This shows your interest in their values and helps you assess if it's the right fit for you.
