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- Tasks: Lead a dynamic housekeeping team to enhance guest experiences and maintain high standards.
- Company: Join WGC, the UK's top hotel services company with a focus on career growth.
- Benefits: Enjoy flexible hours, life insurance, discounts, and a £10,000 training budget.
- Why this job: Make a real impact in hospitality while advancing your career with extensive training.
- Qualifications: Previous housekeeping experience and a passion for delivering excellent service.
- Other info: Diversity-focused workplace with a commitment to inclusion and personal development.
The predicted salary is between 42000 - 58800 £ per year.
Location: Crowne Plaza London Kings Cross, 1 Kings Cross Road, London, WC1X 9HX.
Rate: £42000. Hours: Guaranteed Hours Each Week.
Benefits: Fixed hours contract available - Flexible hours to suit you - Life Insurance - Free access to Doctor and Legal helpline - Counselling/Wellbeing Support Service - Discounts from 50 top retailers - Training budget of up to £10,000 per year with unlimited career progression.
About the Role: WGC is the UK's leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year. In the role of Head Housekeeper, you will report to your Area Manager and be responsible for supporting your team in the day-to-day running of the housekeeping department.
In return for your dedication, WGC offers an industry leading package and is passionate about career progression; we’ll look to build a career plan with you that includes training, mentoring and extensive experience outside your current skill set, all to ensure you have some of the best opportunities to progress through the company.
WGC will provide you with an annual training allowance of up to £10,000, which can be used on a selection of WGC Approved Apprenticeships and accredited training courses, including English, Maths, IT and more.
Benefits include:
- Life Insurance
- Discounts from ASDA, O2 & more
- Discounted hotels and flights
- Employee Assistance Programme, including HSF Assist
- Low-cost health insurance
- Full workplace pension scheme
- 28 days holiday
Responsibilities:
- Work to improve productivity and efficiency of room cleaning
- Analyse guest data to plan resources and materials required to meet operational requirements
- Maintain strong working relationship with GM, Exec Housekeeper and Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice
- Identify ways to improve Guest Satisfaction
- Adhere to Health and Safety Policy, keep all work areas neat and well organised COSHH/Manual Handling
- Recruit, train, manage and monitor team performance daily/weekly
- Deliver and exceed financial targets
- Manage expenditure and payroll to ensure budgets are achieved
- Participate in training to improve skills and performance
- Solve routine challenges that occur on the job
Qualifications and Experience: If you have previous experience of working in a housekeeping environment, can deliver a consistent level of service in a challenging environment and want to join a business that offers you exceptional development and potential to progress, apply now.
Diversity and Inclusion: We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.
Application: With Instant Apply your details are passed directly to the hiring manager, who will contact you within 72 hours to arrange your interview and potential start date.
Head Housekeeper in Aberdeen employer: WGC Ltd.
Contact Detail:
WGC Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Housekeeper in Aberdeen
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at WGC. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for the interview by researching WGC and their values. Show them you’re not just another candidate; you’re genuinely interested in their mission to improve guest experiences.
✨Tip Number 3
Practice common interview questions related to housekeeping management. Think about how you’d handle team performance issues or improve guest satisfaction—this will show you’re ready for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the quickest way to get your details in front of the hiring manager, and with Instant Apply, you could be chatting about your future career in no time.
We think you need these skills to ace Head Housekeeper in Aberdeen
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Head Housekeeper role. Highlight your relevant experience in housekeeping and any leadership roles you've had. We want to see how you can bring your unique skills to our team!
Showcase Your Achievements: Don’t just list your duties; share your successes! Whether it’s improving guest satisfaction scores or streamlining cleaning processes, we love to see how you've made a difference in your previous roles.
Keep It Professional Yet Personal: While we appreciate professionalism, don’t be afraid to let your personality shine through. Share why you’re passionate about housekeeping and how you connect with guests and your team. We’re all about building relationships!
Apply Through Our Website: For a smooth application process, make sure to apply directly through our website. This way, your details go straight to the hiring manager, and you’ll hear back from us within 72 hours. Easy peasy!
How to prepare for a job interview at WGC Ltd.
✨Know Your Stuff
Before the interview, make sure you understand the role of Head Housekeeper inside out. Familiarise yourself with the responsibilities listed in the job description, like improving productivity and managing team performance. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Experience
Prepare specific examples from your previous housekeeping roles that demonstrate your ability to handle challenges, improve guest satisfaction, and manage a team. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to see your skills in action.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and how success is measured in the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
✨Be Yourself
WGC values diversity and individuality, so don’t be afraid to let your personality shine through during the interview. Share your passion for hospitality and how you can contribute to creating exceptional guest experiences. Authenticity can set you apart from other candidates!
