At a Glance
- Tasks: Manage onsite operations and enhance customer engagement in aviation services.
- Company: Join a leading global aviation company with a diverse and entrepreneurial culture.
- Benefits: Competitive salary, growth opportunities, and a dynamic work environment.
- Other info: Role is fully onsite at London airport; flexibility required based on flight schedules.
- Why this job: Make a direct impact on high-value clients in a fast-paced aviation setting.
- Qualifications: Experience in aviation operations and strong customer relationship skills.
The predicted salary is between 60750 - 74250 £ per year.
At World Fuel, our employees are the key to our global success.
We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team.
Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued.
Our high-performance culture is what allows us to drive sustained growth.
Stronger together, we promote an environment where individuals can thrive.
- Onsite Support Senior Manager (Trip Support)
- Overview
World Fuel is seeking an experienced aviation professional to manage onsite operations and customer engagement within our Business Aviation Services team.
This is a highly visible, client-facing role based at the airport, where you will act as the central point of coordination for flight support services, vendor relationships, and customer experience.
You will play a key role in delivering a seamless operational experience while supporting commercial growth across the region.
- Why Join World Fuel
- Work at the center of aviation operations , supporting high-value global clients
- Be part of a fast-paced, international environment with strong growth potential
- Make a direct impact on customer experience, operational delivery, and commercial performance
Key Responsibilities
- Coordinate flight planning, slot management, and trip support services for key customers
- Act as the primary onsite liaison between customers, FBOs, and airport service providers
- Oversee delivery of services for inbound flights arranged by global teams
- Build and maintain strong relationships with vendors, ensuring high service standards
- Meet and support customers onsite, providing a high-touch, service-driven experience
- Identify and introduce opportunities to expand services and support commercial growth
- Support fuel order coordination and ensure efficient execution of transactions
- Represent sales teams onsite, assisting with client engagement and relationship management
- Contribute to continuous improvement of operations, service delivery, and customer satisfaction
Requirements
- Experience within an aviation operations or airport-based environment
- Strong understanding of business aviation operations and trip support services
- Strong understanding of commercial, cargo and military operations and trip support services
- Exposure to requirements across multiple aircraft types (business, commercial, cargo, and military aviation preferred)
- Experience supporting international flight operations across multiple regions
- Proven ability to manage customer and vendor relationships in a fast-paced environment
- Business awareness with a demonstrated ability to support revenue-generating activities
- Strong communication, problem-solving, and organizational skills
- Ability to work onsite and adapt to operational schedules
- Extensive knowledge of greater local region and surrounding airports
- What Sets You Apart
- Customer-first mindset with a proactive, solution-oriented approach
- Ability to operate calmly and effectively in a dynamic, time-sensitive environment
- Strong attention to detail and ownership of the end-to-end customer experience
- Collaborative approach when working across global teams
- Additional Information
- Role is fully onsite at a London airport locations
- Flexibility is required based on flight schedules and operational needs
Please note that by submitting an employment application you consent to World Fuel Services processing your information for this role and potentially for future employment opportunities, in accordance with applicable laws.
To learn more about how we protect and/or process personal information, please visit the WFS Privacy Center at: https://www. wfscorp. com/en/privacy-center.
World Fuel Services Europe, Ltd.
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Senior Manager, Onsite Support in Luton employer: wfscorp
At World Fuel, we pride ourselves on being an exceptional employer, fostering a high-performance culture that values innovation and collaboration. Located at Luton Airport, our Senior Manager, Onsite Support role offers the unique opportunity to work in a dynamic aviation environment, directly impacting customer experience and operational excellence. With strong growth potential and a commitment to employee development, we ensure our team thrives in a supportive and diverse workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager, Onsite Support in Luton
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We think you need these skills to ace Senior Manager, Onsite Support in Luton
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at wfscorp, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
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Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at wfscorp and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into wfscorp. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at wfscorp
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
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✨Highlight Your Teamwork Experience
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In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to wfscorp.
