Client Manager - Corporate in Belfast

WF Risk Group is an award-winning, family-owned independent insurance and risk management group with over 45 years of experience, encompassing Willis Insurance & Risk Management, Kennett Insurance Brokers Ireland DAC, and Arden Insurance Brokers.

We deliver insurance, risk management, and consultancies across health & safety, employment services, HR, employee benefits, wealth management and accident investigations. Our focus is on simplifying risks and delivering bespoke programmes with a client-focused approach.

Benefits & Compensation

• Competitive salary (not disclosed)
• 25 days annual leave, plus all public and bank holidays
• Private medical insurance, health cash plan, occupational sick pay, income protection, group life assurance
• Employer pension contributions, cycle to work scheme, and other incentive schemes
• Professional development support, study leave and financial bonus for successful CII qualification
• Frequent social events, employee discounts, and wellness programmes
• Other perks such as referral bonus, life insurance, and progressive paid time off

Opportunities

Join our Corporate Insurance team as a Client Manager and build and maintain strong relationships with clients across a wide range of industry sectors.

Role Responsibilities

• Proactively manage valued client and insurer relationships.
• Negotiate, place, and report to clients at renewal, mid-term and new business stages.
• Ensure adequacy and appropriateness of cover.
• Manage personal workloads and meet deadlines.
• Keep accurate client records and files, including timely input into the bespoke system.
• Provide clients with high-quality policy documentation in accordance with FCA regulations.
• Build good working relationships with Client Account Executives, Directors, and the wider team.
• Respond to client queries, including changes in cover and risk, in a professional and timely manner.
• Attend occasional client visits/meetings in support of the Client Account Executive or Director.
• Ensure company procedures, excellent client service standards, and compliance regulations are adhered to and maintained.
• Contribute to team and business objectives by generating sales, identifying gaps, up-selling and cross-selling.

Essential Criteria

• Minimum of 3 years of broking experience in a similar role.
• Good all-around corporate/commercial insurance experience and technical knowledge across a range of classes.
• Client focused approach with enthusiasm.
• Ability to develop strong client and insurer relationships.
• Ability to support colleagues in a close team environment.
• Strong working knowledge of commercial classes of business and associated insurance products.
• Attention to detail and ability to prepare high-quality documentation.
• High-organised with strong administrative skills.
• IT proficient; Acturis experience desirable.
• High level of motivation and resilience with a proactive attitude.

Desirable Criteria

• In possession of or working towards Cert CII/DIP CII.
• Acturis experience.

Company Culture

• People First, Always – listen, care, and act with empathy.
• Diversity Makes Us Stronger – inclusive environment for everyone.
• Doing the Right Thing – integrity at the heart of our work.
• Growth That Matters – learning, mentoring, and clear development paths.
• Giving Back – volunteer, fundraise, support local causes.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Contract
• Job function: Customer Service
• Industry: Administrative and Support Services
• Location: Belfast, Northern Ireland, United Kingdom

WF Risk Group is committed to protecting the privacy and security of your personal information. Our Privacy Notice, detailing how we collect and use personal information about you as a job applicant, is available on our Company Website.