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- Tasks: Support income collection processes and interact with customers to manage payments.
- Company: One Manchester, a community-focused organisation dedicated to providing quality homes and services.
- Benefits: Competitive salary, flexible working options, and opportunities for personal growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in administration and a proactive approach to problem-solving.
- Other info: Join a supportive team committed to equality, diversity, and inclusion.
The predicted salary is between 27395 - 30455 £ per year.
Support our communities. See the difference you can make in our city. At One Manchester, we are passionate about providing good quality homes, great services and real opportunities for customers and communities. We invest in new and existing homes, provide money advice and wellbeing, employment and training support and build strong partnerships to support inclusive growth.
We have an exciting opportunity for an Income Collection Assistant to join our Income and Allocations service, which provides support to our customers in managing their rent and service charge payments to One Manchester. You will provide administrative support to enable the smooth running of our income collection processes. You will interact with customers, liaise with internal departments and external partner agencies. Your excellent organisational skills and attention to detail will be key to making this role a success.
Responsibilities
- Provide administrative support to enable the smooth running of income collection processes.
- Interact with customers and liaise with internal departments and external partner agencies.
- Maintain accurate records and produce concise, relevant notes.
What we're looking for (Qualifications and experience)
- Proven experience in an administrative role, with the ability to work accurately to tight deadlines.
- Experience of working in a targeted, performance-driven environment and delivering against KPIs.
- Experience of discussing debt owed with customers, particularly in relation to former tenant and garage arrears.
- Strong ability to work effectively both as part of a team and independently, meeting objectives and deadlines.
- Good working knowledge of IT systems.
- Ability to maintain accurate records and produce concise, relevant notes.
- Flexibility in approach with the ability to adapt to new working practices, as necessary.
- Proactive in sharing ideas and suggestions to improve efficiency across workstreams.
- Experience of working within income collection of a housing organisation and providing administrative support within a team environment is advantageous.
Why take up the challenge with One Manchester?
This really is a great place to work. We’ve bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we’re rightly proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city.
If this sounds like you then apply today, we’d love to hear from you!
Equality, Diversity & Inclusion
We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. We put people at the heart of everything we do. We’re constantly evolving as a business to ensure we’re supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in.
In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester operates the Rooney Rule. This means that we aim to interview at least one ethnically diverse candidate for all roles. We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience under representation.
One Manchester strives for equality, diversity and inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part-time hours please give us a call and we can let you know if this can be considered for a particular role.
Closing Date: 16 February 2026. Location: Manchester - Agile. Salary: £27,395 per annum. Full Time, Permanent.
Income Collection Assistant (Debt Recovery / Collection) in Manchester employer: Weyermann Immobilien AG
Contact Detail:
Weyermann Immobilien AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Collection Assistant (Debt Recovery / Collection) in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on One Manchester. Understand their values and how they support the community. This will help you connect your skills to their mission during the chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to income collection and administrative roles. Think about your past experiences and how they relate to the job description. We want you to feel confident when discussing your skills!
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've maintained accurate records or improved processes in previous roles. This is key for the Income Collection Assistant position, so let’s make sure you highlight it!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Income Collection Assistant (Debt Recovery / Collection) in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Income Collection Assistant role. Highlight your administrative experience and any relevant skills that match the job description. We want to see how you can support our income collection processes!
Show Off Your Organisational Skills: Since this role requires excellent organisational skills, give examples of how you've successfully managed tasks or projects in the past. We love seeing how you keep things running smoothly, so don’t hold back!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can maintain accurate records and produce concise notes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at One Manchester!
How to prepare for a job interview at Weyermann Immobilien AG
✨Know Your Stuff
Before the interview, make sure you understand the role of an Income Collection Assistant. Familiarise yourself with the responsibilities and how they contribute to the overall mission of One Manchester. This will help you articulate how your skills align with their goals.
✨Showcase Your Experience
Be ready to discuss your previous administrative roles, especially any experience related to debt recovery or income collection. Prepare specific examples that highlight your organisational skills and ability to meet tight deadlines, as these are crucial for the position.
✨Engage with Scenarios
Think about potential scenarios you might face in the role, such as discussing debt with customers. Practice how you would handle these situations, demonstrating empathy and professionalism. This shows you’re proactive and prepared for the challenges of the job.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. Inquire about the team dynamics, how success is measured in the role, or what opportunities there are for professional development. This not only shows your interest but also helps you gauge if the company is the right fit for you.
