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- Tasks: Manage strategic client relationships and drive adoption of Wexler’s platform for top law firms.
- Company: Join a pioneering company at the forefront of litigation AI in London.
- Benefits: Competitive salary, growth opportunities, and a chance to shape customer success.
- Other info: Help build a world-class customer success function in a dynamic environment.
- Why this job: Be a key player in transforming the legal landscape with innovative technology.
- Qualifications: 2-5 years in a client-facing role, with a passion for customer success.
The predicted salary is between 60000 - 80000 £ per year.
The litigation landscape is changing forever thanks to generative AI. Customer Success is at the centre of this shift. We are looking for an ambitious, commercially minded Customer Success Lead to join our growing London team as the second Customer Success hire, helping the world’s top law firms on both sides of the Atlantic adopt, scale, and win with Wexler’s platform for expert litigators.
This is a high-impact role for someone who wants to grow quickly. You will work directly with our Head of Customer Success, CEO, and Co-Founder to manage strategic client relationships, drive adoption, and help build the foundations of a world-class CS function.
You will own key customer accounts across the full lifecycle onboarding, training, adoption, renewal, and expansion ensuring every client sees measurable value from day one. You will become a trusted advisor to partners, associates, and litigation teams, helping them integrate Wexler into critical workflows and uncover new opportunities for impact.
As employee number two in Customer Success, you will play a major role in shaping how we scale customer engagement, refine processes, and build a best-in-class experience for elite legal clients.
What you will do
- You will be central to the company's growth, by becoming a trusted partner for our customers, helping them maximise Wexler’s value across their organisations.
- Managing portfolio of strategic accounts across leading law firms and in-house legal teams, across the customer lifecycle with direct ownership of adoption, retention and growth metrics.
- Driving product usage and expansion by identifying new matters, teams, and offices where Wexler can deliver results.
- Building trusted client relationships with partners, associates, innovation teams, and operations stakeholders.
- Finding innovative ways to engage our customers with events, workshops and tailored sessions.
- Spot customer health and usage trends early by understanding usage data, customer feedback, and commercial insights.
- Master complex litigation workflows so you can advise customers on best practices and strategic use cases.
- Partner closely with Product and Engineering to surface customer feedback, resolve issues quickly, and influence roadmap priorities.
- Help build the CS playbook by improving processes, templates, enablement materials, and customer success strategy as we scale.
What you bring
You understand that litigation AI is changing how elite legal professionals approach their highest-stakes work, and that earning their trust takes more than a good demo. You enjoy working with smart, demanding customers and thrive in environments where depth and results matter.
We are looking for: 2–5 years of experience in a client-facing role: customer success.
Enterprise Customer Success Manager in London employer: Wexler
Contact Detail:
Wexler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to connections in the legal tech space and let them know you're on the hunt for a Customer Success role. Attend industry events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Show off your expertise! Prepare a few case studies or examples of how you've driven customer success in previous roles. This will help you demonstrate your value during interviews and make you stand out from the crowd.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to companies you admire, like Wexler, and express your interest in joining their team. A personal touch can go a long way!
✨Tip Number 4
Utilise our website! We’ve got loads of resources and tips to help you ace your job search. Plus, applying through our platform gives you a better chance of landing that dream role in Customer Success.
We think you need these skills to ace Enterprise Customer Success Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Enterprise Customer Success Manager role. Highlight your experience in client-facing roles and how it aligns with our mission at Wexler. We want to see how you can help our customers maximise their value from day one!
Showcase Your Impact: When detailing your previous roles, focus on the impact you've made. Use metrics and examples to illustrate how you've driven customer success, retention, or growth. We love seeing numbers that tell a story about your achievements!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who can build trusted relationships with our clients, so don’t be afraid to show us who you are and why you’re passionate about this role. Authenticity goes a long way!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Wexler
✨Know Your Customer Success Fundamentals
Before the interview, brush up on the key principles of customer success, especially in the legal tech space. Understand how to drive adoption and retention, as well as how to build strong relationships with clients. This knowledge will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved client issues or improved processes. Be ready to discuss specific challenges you faced and how you overcame them. This will highlight your ability to think critically and act strategically, which is crucial for a role that involves managing key accounts.
✨Understand Wexler’s Platform
Familiarise yourself with Wexler’s platform and its unique value proposition in the litigation landscape. Being able to speak knowledgeably about the product will not only impress your interviewers but also show your genuine interest in the role and the company. Consider how you would approach onboarding and training clients on the platform.
✨Prepare Questions That Matter
Think of insightful questions to ask during the interview that reflect your understanding of the role and the company’s goals. For instance, inquire about their current customer engagement strategies or how they envision the Customer Success function evolving. This shows that you’re not just interested in the job, but also in contributing to the company's growth.