Customer Solutions Engineer in London

About the Team / Role

At WEX, we don't just process payments—we build the financial infrastructure that fuels business growth. We are the leading global provider of Travel and Corporate Payment solutions, passionate about delivering unparalleled security, control, and flexibility. We are on a mission to simplify the business of running a business. We hire technical, customer-obsessed professionals who are eager to architect, implement, and support solutions that turn complex payment challenges into seamless, strategic competitive advantages.

What You’ll Do: Driving Customer Success and Growth

As a Technical Delivery Manager, you are a pivotal force in ensuring the technical viability and successful implementation of WEX solutions. You are brought in early during the sales cycle to perform deep dives, design tailored solutions, and actively manage the technical delivery process. The Customer Solutions team is the critical link between a customer's strategic vision and successful technical execution. We partner directly with our largest and most ambitious customers across the globe to realize their full potential by designing, implementing, and supporting reliable, high-impact payment solutions.

We work in lockstep with Sales, Relationship Management, Product, and Engineering teams, leveraging our deep expertise in Travel Payments, Virtual Cards, and wider Corporate solutions to serve as a trusted technical advisor throughout the customer journey, from initial discovery through go-live and beyond.

What’s on Offer?

• Highly competitive salary - £60,000-£65,000 (dependant on experience)
• Annual company bonus
• 40 hour week Monday to Friday, no evening or weekends
• Hybrid working (2-3 days per week at our London Bridge office)
• Industry Leading pension scheme
• 25 days holiday plus bank holidays – with the opportunity to purchase additional holidays
• Life assurance
• Income protection
• Discounts & perks platform
• Employee wellbeing

How you’ll make an impact

• Consultative Solution Design: Partner with Sales/Relationship teams early in the sales cycle, both for prospects and existing customers. Conduct deep customer discovery and needs-based analysis to design and propose high-impact, tailored WEX payment solutions utilizing our extensive feature set to unlock customer value.
• Technical Advisory & Requirements Translation: Serve as the trusted technical advisor to client development, commercial, and finance teams. Translate customer requirements effectively into clear value-rich solutions while adhering to regulatory and legal regulation.
• System Configuration and Build: Take responsibility for building and configuring the technical solution, ensuring excellent attention to detail and adherence to set protocols.
• Integration and Testing: Actively support the customer's integration efforts. Use your technical skill, troubleshooting, and problem-solving abilities to debug integration issues related to how customers leverage our APIs, web services, and virtual card platforms, ensuring seamless connectivity with client enterprise systems.
• End-to-End Project Management: Lead and execute technical implementation projects, defining the customer transformation journey, preparing workflows, and collaborating with cross-functional teams. Manage project risk, scope, and requirement changes throughout this project work.
• Demonstration and Education: Deliver in-depth product demonstrations and technical presentations showing the benefits of our solutions. Assist with educating the customers operational and finance teams on post go-live reconciliation, integration maintenance, and general system needs. Demonstrate the strategic value of our solutions, overcoming objections and selling the technical vision to stakeholders.
• Voice of the Customer: Act as the "Voice of the Customer" to bring critical technical insights, implementation challenges, and product and feature enhancement opportunities back to our internal Product and Engineering teams.

Experience you’ll bring

• Motivated, agile and technically proficient individual that thrives in a fast-paced, ever changing environment.
• Comfortable in a terminal window as you are in a boardroom- possess the executive presence to lead technical discussions with C-Suite stakeholders and commercial acumen to understand how technical architecture drives business revenue.
• Previous experience within the EMEA region in a similar customer-facing role (e.g., Technical Delivery Manager, Solutions Engineer, Implementation Consultant) within a global B2B technology or financial services organization.
• Domain Expertise: Minimum of 3 years' experience in Travel Technology and/or Finance Industries (pay-outs or issuing experience advantageous).
• Technical Depth: confidence in explaining complex concepts to both technical and non-technical audiences. e.g. how API, webhooks, etc work.
• Troubleshooting Skills: Proven ability to troubleshoot, problem-solve, and think logically through multi-faceted technical issues during technical integration.
• Project Management: Proven ability to accelerate the selling process and delivery timeline by effectively managing project scope, milestones, and influencing decision makers.

What’s Next?

If you believe you have the skills to be our Customer Solutions Engineer for a fixed term contract of 12 months, then please APPLY TODAY for immediate consideration. Due to the volume of applications received, unfortunately it is not possible to respond to each one individually, applicants that are shortlisted will be contacted within one week of application. We do not accept speculative CVs. Any CV received by WEX will be treated as a gift and eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by the Talent Acquisition team.