At a Glance
- Tasks: Drive customer success by designing tailored payment solutions and managing technical delivery.
- Company: Join WEX, a leader in Travel and Corporate Payment solutions.
- Benefits: Enjoy a competitive salary, hybrid work, and generous holiday allowance.
- Other info: Dynamic environment with opportunities for professional growth and development.
- Why this job: Make a real impact by solving complex payment challenges for clients.
- Qualifications: 3+ years in a customer-facing tech role with strong problem-solving skills.
The predicted salary is between 60000 - 65000 € per year.
At WEX, we don't just process payments—we build the financial infrastructure that fuels business growth. We are the leading global provider of Travel and Corporate Payment solutions, passionate about delivering unparalleled security, control, and flexibility. We hire technical, customer‑obsessed professionals who are eager to architect, implement, and support solutions that turn complex payment challenges into seamless, strategic competitive advantages.
What You’ll Do
- Drive Customer Success and Growth, ensuring technical viability and successful implementation of WEX solutions.
- Work early during the sales cycle to perform deep dives, design tailored solutions, and actively manage the technical delivery process.
- Coordinate across Sales, Relationship Management, Product, and Engineering teams, serving as a trusted technical advisor throughout the customer journey, from discovery through go‑live and beyond.
Benefits
- Highly competitive salary £60,000-£65,000 (dependant on experience)
- Annual company bonus
- 40 hour week Monday to Friday, no evening or weekends
- Hybrid working (2-3 days per week at our London Bridge office)
- Industry Leading pension scheme
- 25 days holiday plus bank holidays – with the opportunity to purchase additional holidays
- Life assurance
- Income protection
- Discounts & perks platform
- Employee wellbeing
How you’ll make an impact
- Consultative Solution Design: partner with Sales/Relationship teams early, conduct deep customer discovery, and design high‑impact, tailored payment solutions.
- Technical Advisory & Requirements Translation: serve as the trusted technical advisor to client development, commercial, and finance teams.
- System Configuration and Build: build and configure the technical solution with excellent attention to detail.
- Integration and Testing: support the customer's integration efforts and debug integration issues with APIs, web services, and virtual card platforms.
- End‑to‑End Project Management: lead and execute technical implementation projects, manage risk, scope, and changes.
- Voice of the Customer: capture technical insights and product enhancement opportunities for internal teams.
Experience you’ll bring
- Motivated, agile and technically proficient in a fast‑paced environment.
- Comfortable in a terminal window as well as in boardroom settings, possessing executive presence for technical discussions with C‑Suite stakeholders.
- Previous experience within the EMEA region in a similar customer‑facing role (Technical Delivery Manager, Solutions Engineer, Implementation Consultant) in a global B2B technology or financial services organization.
- Domain Expertise: Minimum of 3 years’ experience in Travel Technology and/or Finance Industries (pay‑outs or issuing experience advantageous).
- Technical Depth: confidence in explaining complex concepts to both technical and non‑technical audiences.
- Troubleshooting Skills: proven ability to troubleshoot, problem‑solve, and think logically through multi‑faceted technical issues.
- Project Management: proven ability to accelerate the selling process and delivery timeline by managing project scope, milestones, and influencing decision‑makers.
Customer Solutions Engineer employer: WEX
At WEX, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our London Bridge location provides a vibrant environment with hybrid working options, allowing for a healthy work-life balance while enjoying competitive salaries and comprehensive benefits. We are committed to employee growth, providing opportunities for professional development and the chance to make a meaningful impact in the financial technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solutions Engineer
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and practice common questions. We want you to feel confident and ready to showcase your skills and experience.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can keep you top of mind. It shows you're genuinely interested and professional, which is always a plus.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Solutions Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Solutions Engineer. Highlight your experience in technical delivery and customer-facing roles, especially in the Travel Technology or Finance industries. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can drive customer success at WEX. Be sure to mention any relevant projects or experiences that showcase your consultative solution design skills.
Showcase Your Technical Skills:Since this role requires a mix of technical prowess and customer engagement, make sure to highlight your technical skills clearly. Whether it's your experience with APIs or your ability to troubleshoot complex issues, we want to know how you can bring value to our team.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Let’s get started on this journey together!
How to prepare for a job interview at WEX
✨Know Your Tech Inside Out
As a Customer Solutions Engineer, you'll need to demonstrate your technical prowess. Brush up on the specific technologies mentioned in the job description, like APIs and web services. Be ready to explain complex concepts clearly, as you’ll be talking to both technical and non-technical folks.
✨Showcase Your Customer-Centric Approach
WEX values customer success, so highlight your experience in consultative solution design. Prepare examples of how you've partnered with sales teams to create tailored solutions that drive customer growth. This will show that you understand the importance of aligning technical solutions with customer needs.
✨Demonstrate Project Management Skills
Since you'll be leading technical implementation projects, come prepared with examples of how you've managed project scope and timelines in the past. Discuss any challenges you faced and how you navigated them, showcasing your ability to influence decision-makers and keep projects on track.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your troubleshooting skills and logical thinking. Think of a few complex technical issues you've resolved in the past and be ready to walk through your thought process. This will help interviewers see your problem-solving abilities in action.
