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- Tasks: Support customers across Europe with queries and transactions in a dynamic team environment.
- Company: Join WEX Inc., a leader in innovative payment solutions for businesses.
- Benefits: Enjoy a competitive salary, hybrid work, generous holidays, and career progression opportunities.
- Why this job: Be part of a supportive culture focused on innovation and client service while maintaining work-life balance.
- Qualifications: Fluent in French with previous customer service experience and excellent communication skills.
- Other info: This is a 12-month fixed-term contract with exciting incentives and training opportunities.
The predicted salary is between 20000 - 30000 ÂŁ per year.
WEX Inc. is a leading provider of business to business physical, digital and virtual card payment solutions. WEX's fleet, corporate and health payment solutions provide its customers with unparalleled security and control across a wide spectrum of business sectors. We are executing against a multi-pronged growth strategy that enables us to maintain our leadership position and we hire people who share our passion for continuous innovation, client service and process improvement.
Our people make all the difference in our success, we currently have an exciting opportunity for a talented Customer Service Advisor to join our team supporting customers across Europe. You will be working in an expanding Department, covering a European wide operation. The Department will be undertaking a varied number of tasks required to maintain an operation supporting a growing Fuel Card business.
What’s on offer?
- Competitive salary of ÂŁ25,000
- Monday to Friday 7.30am - 4pm 37.5 hours No Evenings or Weekends
- Hybrid 1 day per week in the Manchester office
- 12 months Fixed Term Contract
- Fantastic work-life balance
- Company pension & life assurance scheme
- Generous holiday allowance of 25 days plus bank holidays
- Holiday purchase scheme, the ability to get an additional 5 days annual leave per year
- Life assurance, company sick pay and pension scheme
- Employee Fuel Card (after 6 months)
- Employee discount platform
- Incentives schemes, companywide and departmental
- Continuous training, coaching and development within a helpful and encouraging environment
- Career progression opportunities
How You’ll Make An Impact
- Advise Sales of customers commercial queries
- Investigate transaction declines & velocity queries
- Liaising with all staff both in Manchester and in European Offices
- Log all queries and action on Logging Tool
- Chargebacks, Copy Invoice Requests, Transaction Queries
- Produce Copy Invoices on request
- Provide on-going support to colleagues and highlight training requirements to Team Leader
- Answer phone calls with set criteria and within parameters set out by the Company
- Assist in identifying and resolving areas that reduce chargeback liability or queries
- Carry out data entry for Customers & Cards
- Production of Customer Transaction Files and Reports
- Forward customer payment concerns to Credit Collections immediately
- Provide support to customers using website/systems provided
Experience You’ll Bring
- Previous experience in a similar Customer Service role
- Fluent in Spoken and written French
- Ability to mentor, develop & improve skills of others
- Adaptable to organizational change requirements
- Excellent communication skills (written and verbal)
- Build a powerful sense of ownership and teamwork
- Establish and maintain co-operative and effective working relationships
- Flexibility to provide cover for other positions with the ability to stand-in for Shared Services Manager
- Make identifiable contributions to business objectives
- Positively represent the company
- Self-motivated, organised and can work on own initiative
- Taking “ownership” of problems
What’s Next?
If you have the skills and passion to take on this Customer Service Advisor role, we would love to hear from you. APPLY NOW for immediate consideration.
Due to the volume of applications received, unfortunately it is not possible to respond to each one individually, applicants that are shortlisted will be contacted within one week of application.
We do not accept speculative CVs. Any CV received by WEX will be treated as a gift and eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by the Talent Acquisition team.
Customer Service Advisor French Speaking employer: WEX
Contact Detail:
WEX Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor French Speaking
✨Tip Number 1
Brush up on your French language skills, especially in a customer service context. Practising common phrases and scenarios you might encounter can help you feel more confident during the interview.
✨Tip Number 2
Familiarise yourself with WEX Inc.'s products and services. Understanding their business model and how they support customers will allow you to speak knowledgeably about how you can contribute to their success.
✨Tip Number 3
Prepare examples from your previous experience that demonstrate your problem-solving skills and ability to handle customer queries effectively. This will show your potential employer that you can take ownership of issues.
✨Tip Number 4
Network with current or former employees of WEX Inc. on platforms like LinkedIn. They can provide insights into the company culture and what it takes to succeed in the Customer Service Advisor role.
We think you need these skills to ace Customer Service Advisor French Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles where you used your French language skills. Emphasise your ability to handle commercial queries and provide support to customers.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and how your skills align with the role. Mention specific examples of how you've successfully resolved customer issues in the past, particularly in a multilingual environment.
Showcase Communication Skills: Since excellent communication is key for this role, ensure that your application reflects your proficiency in both French and English. Use clear and concise language, and consider including a brief example of a challenging customer interaction you managed effectively.
Highlight Adaptability: The job requires adaptability to organisational changes. In your application, mention instances where you've successfully adapted to new processes or systems in previous roles, showcasing your flexibility and willingness to learn.
How to prepare for a job interview at WEX
✨Brush Up on Your French
Since this role requires fluency in spoken and written French, make sure to practice your language skills before the interview. Be prepared to answer questions in French and demonstrate your ability to communicate effectively with customers.
✨Know the Company Inside Out
Research WEX Inc. and understand their business model, especially their payment solutions. Familiarise yourself with their values and recent developments to show your genuine interest in the company during the interview.
✨Prepare for Customer Scenarios
Think of examples from your previous customer service experience where you successfully resolved issues or improved customer satisfaction. Be ready to discuss these scenarios and how they relate to the responsibilities of the Customer Service Advisor role.
✨Showcase Your Teamwork Skills
This position involves liaising with staff across various locations. Highlight your ability to work collaboratively and build effective relationships with colleagues. Share examples of how you've contributed to a team environment in past roles.
