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For Companies At a Glance
- Tasks: Lead client relationships and develop strategic account plans to drive business growth.
- Company: WEX is a leading payment technology provider focused on optimising operations for businesses.
- Benefits: Enjoy hybrid working, competitive salary, commission, generous holiday, and wellness perks.
- Why this job: Join a dynamic team, make an impact, and work with high-value clients in a collaborative environment.
- Qualifications: 8+ years in account management, strong negotiation skills, and relevant tertiary qualifications required.
- Other info: Fluency in English and another European language is a plus; travel across EMEA is expected.
The predicted salary is between 43200 - 72000 £ per year.
RELATIONSHIP DIRECTOR / LONDON OR MANCHESTER / HYBRID MIN 1 DAY A WEEK OFFICE / PERMANENT / COMPETITIVE BASIC SALARY PLUS COMMISSION, BENEFITS
About The Team / Role
The role of the Relationship Director is to grow WEX\’s share of business within a portfolio of accounts that are of high value to WEX. The role function includes:
- Establishing, nurturing and maintaining relationships within the Corporate Payments portfolio.
- Development of 3-year Strategic Account plans understanding client\’s evolving business needs and challenges, identifying opportunities to leverage our payment technology platform to optimize their operations and achieve their strategic goals.
- Deep understanding of the stakeholder map at a client level.
- Develop relationship at C-suite level and with a wider group of influencers, decisions makers and enablers within the client group.
- Ability to map the end to end booking to pay process from clients to uncover opportunities and areas where WEX can add value including integration opportunities.
- Deep understanding of WEX technology and how it differentiates in the market place, including understanding of data and money process flows.
- Apply Solution selling principles to effectively articulate the value proposition of our platform and demonstrate how it addresses specific client needs and pain points.
- Present tailored solutions by effectively articulating the value proposition of our platform and demonstrating how it addresses specific client needs and pain points.
- Identifying and assisting in the implementation of opportunities within the existing portfolio that represent profitable and sustainable business.
- Ensuring that WEX has a competitive advantage in the marketplace by implementing creative value propositions and reinforcing them
- Identifying and implementing best practices across high value clients
- Ensuring the use of CRM to capture leads and outcomes
It requires the individual to understand the competitive environment and to find creative ways to ensure that our products and services remain relevant to our clients and prospects, with a focus on growth.
What\’s on Offer?
- Highly Competitive basic salary (Dependant on experience)
- Commission
- 40 hour week- Monday to Friday, no evenings or weekends
- Hybrid working from our London Bridge or Manchester City Centre office (min 1-2 days per week)
- Industry leading pension scheme
- 25 days holiday plus bank holidays- with the opportunity to purchase additional holidays
- Life assurance
- Income protection
- Discount & Perks platform
- Employee wellbeing
How You\’ll Make An Impact
- Deliver high retention rates by proactively monitoring client satisfaction, addressing concerns, and identifying potential churn risks.
- Drive a positive NPS trajectory with improvements over the previous year\’s baseline.
- Value Selling: Moving beyond feature explanations to quantify and communicate the tangible benefits and return on investment (ROI) that clients can realize by utilizing our platform\’s capabilities.
- Collaborating with product development to address client feedback and feature requests.
- Conducting technical workshops and training sessions.
- Responsible for complex Tier-1/2 WEX customers: portfolio size ~10
- Deliver financial outcomes (spend and revenue and margin) for the portfolio;
- Ensure mutually beneficial relationships to deliver strong revenue growth with negligible customer attrition;Drive strategic account planning for Tier-1/2 customers that develops mutually beneficial performance objectives, financial targets, and critical milestones for short/medium/longer term;
- Actively prioritise to ensure time spent on the most important opportunities within the larger portfolio;
- Gain deep understanding of customers business to seek new opportunities for growth;Collaborate cross-functionally to ensure seamless service delivery and client satisfaction; and
- Provide regular feedback on market conditions, competitors, and so forth, to build organisational knowledge.
Experience You\’ll Bring
- A minimum of 8 years in an account manager or related role
- Proven ability to manage clients for strong growth and positive outcomes
- Proven ability to influence the priority of decision making and value perception
- Ability to establish a \”trusted partner\” relationship with internal & external clients
- Ability to negotiate and close out a commercial deal from inception to completion
- Sound experience in statistical reporting and analysis
- Strategic thinking to a nalyse client needs and align them with our platform\’s capabilities.
- Highly competent and confident in group and individual presentations
- Competent networking skills
- Strong ability to understand issues and develop creative solutions
- Proven ability to work with profitability models to prepare proposals
- Exposure to payments, banking, working capital or supply chain industries, ideally B2B
Qualifications
- Relevant tertiary qualifications, preferably in finance, commerce or general management.
- Fluency in English and one other European language is highly desirable.
- Willingness to travel extensively across the EMEA region.
What\’s Next?
If you have the skills and passion to take on this position of Relationship Director, then we would love to hear from you. APPLY NOW for immediate consideration.
Due to the volume of applications received, unfortunately it is not possible to respond to each one individually, applicants that are shortlisted will be contacted within one week of application
We do not accept speculative CVs. Any CV received by WEX will be treated as a gift and eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by the Talent Acquisition team.
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Broadridge Trading & Connectivity Solutions
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Relationship Director employer: WEX Inc.
Contact Detail:
WEX Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Director
✨Tip Number 1
Network strategically within the payments and banking sectors. Attend industry events, webinars, and conferences to meet potential clients and influencers. Building relationships in these spaces can give you an edge when applying for the Relationship Director role.
✨Tip Number 2
Familiarise yourself with WEX's technology and its competitive advantages. Understanding how their platform differentiates itself in the market will allow you to speak confidently about its value proposition during interviews.
✨Tip Number 3
Prepare to discuss your experience with strategic account planning. Be ready to share specific examples of how you've developed long-term plans that align client needs with business objectives, as this is crucial for the role.
✨Tip Number 4
Showcase your ability to drive client satisfaction and retention. Think of metrics or success stories that demonstrate how you've proactively managed client relationships and addressed concerns to prevent churn.
We think you need these skills to ace Relationship Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and relationship building. Use specific examples that demonstrate your ability to grow client portfolios and achieve positive outcomes.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role of Relationship Director. Discuss how your skills align with the job requirements, particularly your experience in strategic account planning and value selling.
Showcase Your Industry Knowledge: Demonstrate your understanding of the payments and banking industry in your application. Mention any relevant experience or insights you have regarding market conditions and competitive environments.
Highlight Communication Skills: Since the role involves presenting tailored solutions and collaborating with clients, emphasise your strong communication and networking skills. Provide examples of successful presentations or negotiations you've conducted.
How to prepare for a job interview at WEX Inc.
✨Understand the Company and Its Technology
Before your interview, make sure to research WEX thoroughly. Understand their payment technology platform and how it differentiates in the market. This knowledge will help you articulate how you can leverage their technology to meet client needs.
✨Prepare for Strategic Account Planning
Be ready to discuss how you would develop a 3-year strategic account plan. Think about how you can identify client needs and challenges, and how you would map out opportunities for growth within the portfolio.
✨Demonstrate Value Selling Skills
Practice articulating the tangible benefits and ROI that clients can achieve by using WEX's platform. Be prepared to provide examples of how you've successfully communicated value in previous roles.
✨Showcase Your Relationship-Building Abilities
Highlight your experience in establishing trusted partnerships with clients, especially at the C-suite level. Prepare examples of how you've nurtured relationships and driven client satisfaction in past positions.
