Billing Operations Manager in Manchester

This role is ideal for a proactive leader with strong financial acumen who enjoys bringing clarity, consistency, and continuous improvement to complex operational environments. You’ll oversee the end-to-end billing and invoicing process, develop a small but mighty high-performing billing team, and ensure accuracy, timeliness, and compliance across all activities.

As Billing Manager, you’ll play a key role in strengthening our billing capabilities, streamlining processes, resolving nuanced billing questions, and partnering cross-functionally with finance, operations, product, and technology to support the business’s growth ambitions.

We’re looking for a self-starter who takes ownership, spots opportunities to improve, and enjoys turning complexity into simple, scalable solutions.

• 10+ years of experience in billing, finance operations, or revenue operations
• Strong financial acumen with experience overseeing complex billing and invoicing processes
• Proven ability to lead, coach, and develop operational teams in a fast-paced environment
• Demonstrated success driving process improvements and operational scalability
• Experience resolving complex or nuanced billing scenarios with sound judgment and attention to detail
• Strong cross-functional collaboration skills, with the ability to partner effectively with Finance, Operations, Product, and Technology
• Excellent communication skills, able to translate complexity into clear outcomes for both internal teams and senior stakeholders
• High ownership mindset; comfortable operating with autonomy and accountability
• Experience in payments, fleet, fintech, or regulated environments strongly preferred
• Bachelor’s degree in Finance, Accounting, Business, or a related field (or equivalent experience)

Within the first year, billing operations are stable, predictable, and trusted by customers, resellers, and internal partners. Billing issues and escalations have materially decreased, processes are clearly owned and consistently executed, and the team is confident and operating with clarity. Billing is viewed as a reliable, scalable function that supports growth rather than a point of friction.

The Billings Operations Manager will:

• Lead and manage the day to day operations of the billing department, ensuring all invoicing and billing activities are executed accurately and promptly
• Supervise, mentor, and provide training and guidance to the billing specialists and team members.
• Collaborate closely with Finance, CS, Commercial, Credit, Account Management and Legal teams to ensure accurate customer data, resolve disputes, and address complex customer billing concerns.
• Verify the accuracy of billing data, pricing, discounts, and terms against contracts and sales orders, resolving discrepancies before final invoicing.
• Work with the finance team to ensure timely reconciliation of billing accounts with the general ledger and accounts receivable records.
• Oversee the preparation, generation, and distribution of all customer invoices, statements, and bills via varying methods.
• Develop, document, and enforce consistent billing policies and procedures
• Collaborate with Tech and other departments on system upgrades, enhancements, and user acceptance testing (UAT)
• Serve as the primary point of contact for internal stakeholders regarding billing inquiries and issues
• Ensure the billing process adheres to all relevant legal, regulatory, and audit requirements
• Conduct performance reviews and support the professional development of team members

As an employee at WEX, this position is expected to:

• Consistently demonstrate the WEX Leadership Expectations
• Build Bridges to Win - seek to understand, challenge the status quo, collaborate across teams, and seek multiple perspectives.
• Be a Talent Multiplier - seek out opportunities to coach and empower others to achieve excellence and celebrate success.
• Inspire High Standards While Showing We Care - be clear, empathetic, accountable, and deliver on commitments.
• Shape Our Markets and Adapt to Rapid Change - seek out opportunities to lead the industry by prioritising curiosity, creativity, and taking thoughtful risks.

WEX is a global commerce platform that helps businesses solve for operational complexities like employee benefits, managing and mobilising fleets, and streamlining payments. With over 6,500 employees, we work with large and small companies in more than 200 countries and territories, and can tailor our services to meet the unique needs of their businesses. We hire people who share our passion for continuous innovation and client service that is unparalleled in the industry. Offering comprehensive and market competitive benefits, our offerings are designed to support your personal and professional well-being.