At a Glance
- Tasks: Drive customer success by implementing tailored payment solutions and managing technical delivery.
- Company: Global leader in travel and corporate payment solutions with a focus on innovation.
- Benefits: Competitive salary, hybrid working, generous holiday, and wellness support.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Join a dynamic team and make a real impact on client success and growth.
- Qualifications: 3+ years in customer-facing roles with strong technical and project management skills.
The predicted salary is between 60000 - 65000 £ per year.
We are a global provider of travel and corporate payment solutions, building the infrastructure that fuels business growth. We hire technical, customer‑obsessed professionals who architect, implement, and support high‑impact payment solutions to simplify complex challenges.
Role Overview
This fixed‑term role acts as the critical link between a customer’s strategic vision and successful technical execution. You will partner directly with our largest and most ambitious clients, collaborating with Sales, Relationship Management, Product, and Engineering teams to deliver secure, flexible, and scalable payment solutions.
Responsibilities
- Drive customer success and growth by ensuring the technical viability and successful implementation of WEX solutions.
- Perform deep dives early in the sales cycle to design tailored solutions and actively manage the technical delivery process.
- Consultative solution design: partner with Sales/Relationship teams, conduct customer discovery, and propose high‑impact, value‑rich payment solutions.
- Technical advisory: translate customer requirements into clear, compliant solutions for development, commercial, and finance teams.
- System configuration and build: set up and configure the technical solution with attention to detail and adherence to protocols.
- Integration and testing support, diagnosing and resolving integration issues with APIs, web services, and virtual card platforms.
- End‑to‑end project management: lead implementation projects, define workflows, manage risk, scope, and requirement changes.
- Demonstration and education: deliver product demonstrations and technical presentations, and educate operational and finance teams on post‑go‑live reconciliation and maintenance.
- Voice of the customer: bring back technical insights and improvement opportunities to internal Product and Engineering teams.
What’s on Offer
- Competitive salary: £60,000‑£65,000 (dependant on experience)
- Annual company bonus
- Hybrid working: 2‑3 days per week at London Bridge office
- Industry‑leading pension scheme
- 25 days holiday plus bank holidays, with the option to purchase additional days
- Life assurance, income protection, discounts & perks platform, employee wellbeing support
Experience & Qualifications
- Motivated, agile, and technically proficient individual thriving in fast‑paced environments.
- Previous similar customer‑facing role in EMEA (e.g., Technical Delivery Manager, Solutions Engineer, Implementation Consultant).
- Minimum 3 years in Travel Technology and/or Finance Industries.
- Technical depth: ability to explain complex concepts (APIs, webhooks, etc.) to technical and non‑technical audiences.
- Strong troubleshooting and problem‑solving skills during technical integration.
- Project management experience: managing scope, milestones, and influencing decision makers.
- Executive presence: confident in leading technical discussions with C‑suite stakeholders.
EEO Statement
WEX is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status. Qualified individuals with a disability have the right to request a reasonable accommodation.
Customer Solutions Engineer in London employer: WEX Inc.
WEX is an exceptional employer that fosters a dynamic and inclusive work culture, offering a competitive salary and a comprehensive benefits package, including a leading pension scheme and generous holiday allowance. Located in the vibrant London Bridge area, employees enjoy a hybrid working model that promotes work-life balance while engaging with ambitious clients to deliver innovative payment solutions. With a strong focus on employee growth and development, WEX empowers its team members to thrive in their careers through continuous learning and collaboration across diverse teams.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solutions Engineer in London
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those technical discussions! Brush up on your knowledge of APIs, web services, and payment solutions. Being able to confidently discuss these topics will set you apart from other candidates.
✨Tip Number 4
Don’t forget to showcase your project management skills! Be ready to share examples of how you've successfully managed projects in the past, especially in fast-paced environments. This will demonstrate your ability to handle the role's demands.
We think you need these skills to ace Customer Solutions Engineer in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Solutions Engineer role. Highlight your experience in travel technology and finance, and show how your skills align with our mission to simplify complex challenges.
Showcase Your Technical Skills:We want to see your technical depth! Include examples of how you've explained complex concepts to both technical and non-technical audiences. This will demonstrate your ability to bridge the gap between customer needs and technical solutions.
Highlight Project Management Experience:Since this role involves end-to-end project management, be sure to detail your experience managing scope, milestones, and influencing decision-makers. Share specific examples that showcase your problem-solving skills during technical integrations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at WEX Inc.
✨Know Your Tech Inside Out
As a Customer Solutions Engineer, you'll need to demonstrate your technical prowess. Brush up on APIs, web services, and payment solutions relevant to the role. Be ready to explain complex concepts in simple terms, as you’ll be interacting with both technical and non-technical stakeholders.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled integration issues or managed project risks in the past. Highlight your troubleshooting abilities and how you’ve successfully navigated challenges during technical implementations. This will show your potential employer that you can handle the complexities of the role.
✨Understand the Customer's Vision
Research the company’s clients and their strategic goals. During the interview, express how you can align technical solutions with their business objectives. This consultative approach will demonstrate your customer-centric mindset and ability to drive success for their clients.
✨Practice Your Presentation Skills
Since you'll be delivering product demonstrations and technical presentations, practice explaining your ideas clearly and confidently. Use mock scenarios to simulate the interview environment, focusing on how you would educate teams on post-go-live processes. This will help you convey your executive presence effectively.
