At a Glance
- Tasks: Drive customer success by implementing tailored payment solutions and managing technical delivery.
- Company: Global leader in travel and corporate payment solutions with a focus on innovation.
- Benefits: Competitive salary, annual bonus, hybrid working, and generous holiday allowance.
- Other info: Join a diverse team committed to growth and inclusivity in a fast-paced environment.
- Why this job: Be the vital link between clients and tech, making a real impact in the payment industry.
- Qualifications: 3+ years in a customer-facing role with strong technical and project management skills.
The predicted salary is between 60000 - 65000 £ per year.
We are a global provider of travel and corporate payment solutions, building the infrastructure that fuels business growth. We hire technical, customer‑obsessed professionals who architect, implement, and support high‑impact payment solutions to simplify complex challenges.
This fixed‑term role acts as the critical link between a customer’s strategic vision and successful technical execution. You will partner directly with our largest and most ambitious clients, collaborating with Sales, Relationship Management, Product, and Engineering teams to deliver secure, flexible, and scalable payment solutions.
Responsibilities- Drive customer success and growth by ensuring the technical viability and successful implementation of WEX solutions.
- Perform deep dives early in the sales cycle to design tailored solutions and actively manage the technical delivery process.
- Consultative solution design: partner with Sales/Relationship teams, conduct customer discovery, and propose high‑impact, value‑rich payment solutions.
- Technical advisory: translate customer requirements into clear, compliant solutions for development, commercial, and finance teams.
- System configuration and build: set up and configure the technical solution with attention to detail and adherence to protocols.
- Integration and testing support, diagnosing and resolving integration issues with APIs, web services, and virtual card platforms.
- End‑to‑end project management: lead implementation projects, define workflows, manage risk, scope, and requirement changes.
- Demonstration and education: deliver product demonstrations and technical presentations, and educate operational and finance teams on post‑go‑live reconciliation and maintenance.
- Voice of the customer: bring back technical insights and improvement opportunities to internal Product and Engineering teams.
- Competitive salary: £60,000‑£65,000 (dependant on experience)
- Annual company bonus
- Hybrid working: 2‑3 days per week at London Bridge office
- Industry‑leading pension scheme
- 25 days holiday plus bank holidays, with the option to purchase additional days
- Life assurance, income protection, discounts & perks platform, employee wellbeing support
- Motivated, agile, and technically proficient individual thriving in fast‑paced environments.
- Previous similar customer‑facing role in EMEA (e.g., Technical Delivery Manager, Solutions Engineer, Implementation Consultant).
- Minimum 3 years in Travel Technology and/or Finance Industries.
- Technical depth: ability to explain complex concepts (APIs, webhooks, etc.) to technical and non‑technical audiences.
- Strong troubleshooting and problem‑solving skills during technical integration.
- Project management experience: managing scope, milestones, and influencing decision makers.
- Executive presence: confident in leading technical discussions with C‑suite stakeholders.
WEX is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status. Qualified individuals with a disability have the right to request a reasonable accommodation.
Customer Solutions Engineer employer: WEX Inc.
At WEX, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our London Bridge location provides a vibrant environment where Customer Solutions Engineers can thrive, supported by competitive salaries, a robust benefits package, and ample opportunities for professional growth. Join us to be part of a diverse team dedicated to delivering impactful payment solutions while enjoying the flexibility of hybrid working arrangements.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solutions Engineer
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your problem-solving skills. We recommend using the STAR method to structure your answers – it’s a game changer!
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications with a quick email. It shows your enthusiasm and keeps you on their radar.
✨Tip Number 4
Check out our website for the latest job openings. We’re always looking for talented folks like you, and applying directly through us gives you a better shot at landing that dream role!
We think you need these skills to ace Customer Solutions Engineer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Solutions Engineer role. Highlight your experience in travel technology and finance, and show how your skills align with our mission to deliver high-impact payment solutions.
Showcase Your Technical Skills:We want to see your technical depth! Include examples of how you've explained complex concepts to both technical and non-technical audiences. This will demonstrate your ability to bridge the gap between customer needs and technical execution.
Highlight Project Management Experience:Since this role involves end-to-end project management, be sure to detail your experience managing scope, milestones, and decision-making processes. Share specific examples that showcase your problem-solving skills during technical integrations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at StudySmarter!
How to prepare for a job interview at WEX Inc.
✨Know Your Tech Inside Out
As a Customer Solutions Engineer, you'll need to demonstrate your technical prowess. Brush up on APIs, web services, and payment solutions. Be ready to explain complex concepts in simple terms, as you’ll be talking to both technical and non-technical folks.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled integration issues or managed project risks in the past. Highlight your troubleshooting abilities and how you’ve successfully navigated challenges in previous roles. This will show that you can handle the fast-paced environment they’re looking for.
✨Understand the Customer's Vision
Research the company and its clients. Understand their strategic goals and how your role fits into achieving them. During the interview, express how you can bridge the gap between customer needs and technical execution, showcasing your consultative approach.
✨Practice Your Presentation Skills
Since you'll be delivering product demonstrations and technical presentations, practice explaining your past projects clearly and confidently. Use storytelling techniques to engage your audience and make your points memorable. This will help you stand out as a candidate who can effectively communicate with C-suite stakeholders.
