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- Tasks: Manage enterprise-level support and service activities for clients, ensuring quality and operational performance.
- Company: WEX is a leading global provider of payment processing and information management solutions.
- Benefits: Enjoy a competitive salary, hybrid working, generous holiday, and an industry-leading pension scheme.
- Why this job: Join a dynamic team focused on innovation and client success in a fast-paced environment.
- Qualifications: Experience in a client-facing technical role with strong communication and problem-solving skills required.
- Other info: Opportunity for continuous learning and development in a supportive workplace culture.
The predicted salary is between 39000 - 41000 £ per year.
Exciting new opportunity for a Technical Account Service Manager to plan and oversee enterprise-level support and service activities for company products and services for a designated client or group of clients. You will ensure quality service and operational performance within the parameters of program and delivery standards, develop client relationships and an understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs.
At WEX we see corporate payments differently. We are a leading and growing global provider of payment processing and information management solutions. We are passionate about providing payment solutions with unparalleled security and control for corporate purchasing and transaction monitoring needs. We hire people who share the same passion for continuous innovation and client service that is unparalleled in our industry. We are employee centric offering value-based incentives and generous compensation and benefits packages.
What’s on offer?
- Highly Competitive salary of between £39,000 - £41,000 (Dependent on experience)
- Annual Bonus
- 40 hour week- Monday to Friday, no evenings or weekends
- Hybrid working (2 days per week in the London Bridge office)
- Industry leading pension scheme
- 25 days holiday plus bank holidays- with the opportunity to purchase additional holidays
- Life assurance
- Income protection
- Discount & Perks platform
- Employee wellbeing
Key Responsibilities of the Technical Account Service Manager:
- Technical Issue Resolution: Serve as the primary technical point of contact for daily operational requests and critical incidents.
- Develop and maintain comprehensive technical account plans and contact strategies for assigned clients.
- Provide technical insights and support to the commercial team in identifying and qualifying new business opportunities within your client portfolio.
- Continuous Improvement Initiatives: Identify and drive initiatives to improve communication, processes, and workflows both internally and with clients to enhance the overall client experience.
- Monitor key performance indicators for client success and service delivery. Contribute to regular client business reviews with insightful operational data and recommendations.
- Contribute to the development of technical documentation and provide operational guidance to clients as needed.
- Provide periodic on-call support (twice per quarter on average) ensuring effective customer communication, collaborating with IT teams for timely resolution.
Skills & Experience:
- Experience in a client-facing technical role, ideally within service delivery or technical account management.
- Strong technical aptitude with the ability to understand and explain complex technical concepts.
- Excellent communication, presentation, and interpersonal skills.
- Proven ability to manage multiple priorities, solve problems effectively, and work independently in a fast-paced environment.
- Proficiency in English; additional language skills are a plus.
- Solid PC skills, including experience with spreadsheets and presentations (Google Workspace and Salesforce proficiency is a plus).
- A proactive and solution-oriented mindset with a passion for driving client satisfaction. Ability to quickly learn new technologies and adapt to evolving client needs.
Desirable:
- Understanding of web service protocols (ideally REST/SOAP API).
- Proficiency in analyzing large datasets, combined with experience utilizing data visualization/BI platforms (e.g., Google Looker, Tableau).
- Experience working in a cross-functional team environment.
What’s Next? If you have the skills and passion to carry out our Technical Account Service Manager, we would love to hear from you. APPLY NOW for immediate consideration.
Technical Account Manager employer: Wex Europe
Contact Detail:
Wex Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding WEX's payment processing solutions and how they operate will give you a significant edge during interviews, allowing you to speak confidently about how you can enhance client relationships.
✨Tip Number 2
Network with current employees or industry professionals who have experience in technical account management. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully resolved technical issues in previous roles. Highlighting your problem-solving skills and ability to manage multiple priorities will demonstrate your fit for the fast-paced environment at WEX.
✨Tip Number 4
Showcase your communication skills by practising how to explain complex technical concepts in simple terms. This is crucial for a Technical Account Manager role, as you'll need to convey information effectively to clients who may not have a technical background.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client-facing technical roles, particularly in service delivery or technical account management. Use keywords from the job description to demonstrate your fit for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and client service. Mention specific examples of how you've successfully managed client relationships and resolved technical issues in the past.
Highlight Technical Skills: Emphasise your technical aptitude by detailing your experience with web service protocols, data analysis, and any relevant software tools like Google Workspace or Salesforce. This will show your ability to understand and explain complex concepts.
Showcase Problem-Solving Abilities: In your application, provide examples of how you've effectively solved problems in fast-paced environments. Highlight your proactive mindset and any initiatives you've led to improve processes or client experiences.
How to prepare for a job interview at Wex Europe
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Technical Account Service Manager. Familiarise yourself with the key tasks such as technical issue resolution and client relationship management, so you can discuss how your experience aligns with these requirements.
✨Showcase Your Technical Skills
Be prepared to demonstrate your technical aptitude during the interview. Discuss any relevant experience you have with web service protocols or data analysis tools, and be ready to explain complex technical concepts in simple terms.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of examples from your past experiences where you successfully managed multiple priorities or resolved critical incidents, and be ready to share these stories.
✨Highlight Your Communication Skills
Since this role involves significant client interaction, emphasise your communication and interpersonal skills. Prepare to discuss how you've built strong client relationships in the past and how you ensure effective communication in a technical context.
