At a Glance
- Tasks: Build and optimise CRM campaigns to boost client bookings and revenue.
- Company: Dynamic company focused on innovative customer relationship management.
- Benefits: 25 days holiday, flexible working, bonus scheme, and tailored learning budget.
- Other info: Join a supportive team with opportunities for personal and professional growth.
- Why this job: Make a real impact by enhancing customer journeys and driving campaign success.
- Qualifications: Experience in CRM and email marketing with strong project management skills.
The predicted salary is between 30000 - 40000 £ per year.
The CRM Executive will build, maintain, and optimise CRM campaigns and systems to help clients convert more enquiries into bookings and revenue. This role will support with the implementation and optimisation of CRM tools, customer journeys, automation performance, and CRM usability. Working closely with the CRM manager, you will deliver best‑in‑class CRM environments, improve workflows, and support campaigns.
Responsibilities
- Build and configure ActiveCampaign accounts (pipelines, automations, lead scoring, tagging).
- Integrate CRM with client platforms, Facebook Lead Ads, and WhatsApp.
- Audit and optimise existing CRM setups to improve lead quality, customer journeys, and conversion rates.
- Ensure accurate data management and consistent KPI tracking.
- Build and schedule automated email and nurture sequences for the customer journey.
- Support segmentation, audience targeting, and personalised CRM campaigns.
- Monitor campaign performance and identify opportunities to improve ROI.
- Analyse CRM data, including drop‑off points in the customer journey.
- Produce regular performance reports with actionable insights.
- Support client onboarding, training, and troubleshooting of CRM issues.
- Contribute to CRM documentation, SOPs, and best‑practice guidelines (including GDPR compliance).
- Work with the CRM Manager to develop new automations and improve internal processes.
- Stay up to date with ActiveCampaign features and apply continuous improvements.
Qualifications
- Experience in CRM and email marketing, either within an agency or in‑house.
- Hands‑on experience with A/B testing and a data‑driven approach to campaign optimisation, as well as a test‑and‑learn mindset.
- Confidence with automations, segmentation, tagging structures, data workflows, and pipelines.
- Understanding of data privacy regulations (where applicable) and best practices for handling sensitive information.
- Strong organisation, project management and communication skills.
Benefits
- 25 days holiday + bank holidays + your birthday off.
- Flexible working over Christmas / New Year in addition to holiday allowance.
- Bonus scheme.
- Wellbeing and mental health program.
- Budget for tailored learning plan, including industry events.
- Company laptop.
- Pension contributions.
- WeWork membership.
Customer Relationship Management Executive in Saffron Walden employer: WeWork
As a Customer Relationship Management Executive, you will thrive in a dynamic and supportive environment that prioritises employee wellbeing and professional growth. With benefits like 25 days of holiday plus bank holidays, a bonus scheme, and a tailored learning budget, our company fosters a culture of continuous improvement and innovation. Located in a vibrant area with access to WeWork facilities, we encourage collaboration and creativity, making us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Management Executive in Saffron Walden
✨Tip Number 1
Network like a pro! Reach out to people in the CRM field on LinkedIn or at industry events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a mini-project or case study showcasing your CRM expertise. Share it on your portfolio or social media to grab attention from potential employers.
✨Tip Number 3
Prepare for interviews by practising common CRM scenarios. Think about how you’d optimise a campaign or troubleshoot an issue. We want you to shine and show your problem-solving skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Relationship Management Executive in Saffron Walden
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the CRM Executive role. Highlight your experience with CRM tools, email marketing, and any relevant campaigns you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about CRM and how you can contribute to our team. Be specific about your achievements and how they relate to the responsibilities listed in the job description.
Showcase Your Data Skills:Since this role involves a lot of data analysis, make sure to mention any experience you have with A/B testing, data workflows, or performance reporting. We love a data-driven mindset, so let that shine through in your application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen on joining the StudySmarter family!
How to prepare for a job interview at WeWork
✨Know Your CRM Tools
Familiarise yourself with ActiveCampaign and other CRM tools mentioned in the job description. Be ready to discuss your hands-on experience with these platforms, including any specific campaigns you've managed or optimised.
✨Showcase Your Data Skills
Prepare examples of how you've used data to drive decisions in previous roles. Discuss your experience with A/B testing, segmentation, and how you've improved conversion rates through data analysis.
✨Understand Customer Journeys
Be ready to talk about how you’ve built and optimised customer journeys in the past. Think of specific instances where you’ve improved workflows or enhanced user experiences, and be prepared to share those insights.
✨Stay Current with Trends
Research the latest trends in CRM and email marketing. Being able to discuss recent developments or features in ActiveCampaign will show your enthusiasm for the role and your commitment to continuous improvement.
