At a Glance
- Tasks: Be the face of WeWork, creating a vibrant community and supporting members daily.
- Company: Join WeWork, a leader in flexible workspace solutions across 37 countries.
- Benefits: Enjoy a dynamic work environment with opportunities for personal and professional growth.
- Other info: Embrace a culture that values passion, creativity, and teamwork.
- Why this job: Empower others while building connections and celebrating successes in a collaborative space.
- Qualifications: Customer service experience and strong communication skills are a plus.
The predicted salary is between 30000 - 40000 £ per year.
About Us
At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re not just a part of that movement—we’re leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow’s world at work.
About the Opportunity
As a Community Associate, you'll be the primary point of contact for the Community and act as the “face” of WeWork! You will report to your building each day to support the Community Management team. Your work will help WeWork to achieve the following:
- Build a welcoming and collaborative community environment amongst our members through events and building relationships between members.
- Ensure that your building is fully operational and processes are running efficiently.
- Drive growth and promotion of WeWork-provided service offerings.
- Take direction from the Community Lead and the Community Manager to support the Community Team as necessary.
In this role, you’ll be responsible for the following areas:
Front Desk Management:- Cover the front desk during the building’s set business hours and be an on-site point of contact.
- Greet members and guests with a warm and welcoming demeanor.
- Ensure all visiting guests are in accordance with WeWork's guest policy.
- Learn the names of members and guests to facilitate the sense of Community.
- Anticipate member and guest needs before they arise.
- Ensure building specific forms are up to date.
- Keep the front desk clean and organized.
- Notify members of any food deliveries and couriers.
- Answer any questions from members and guests related to the building.
- Provide feedback on programming types and evaluate events based on attendance, satisfaction, and impact.
- Celebrate members’ successes and milestones.
- Distribute all necessary info to promote events.
- Ensure building-specific operational requirements are met for each event.
- Input notes about Members into the system.
- Identify and execute opportunities to connect members with each other.
- Know and recommend local services and venues.
- Be active on the WeWork member network to engage members.
- Communicate, inform, and update members on building issues.
- Ensure music levels and activations are appropriate.
- Write and send broadcasts relating to building updates.
- Receive, process, sort, and organize all mail.
- Locate and issue posts to members upon request.
- Keep the mailroom organized and clean.
- Ensure courier parcels have all the correct details for scheduled pick-ups.
- Investigate, escalate, and resolve 'lost' packages.
- Track, audit, and organize keys collected and distributed.
- Manage keycard stock and request new inventory as needed.
- Collect keys and key cards upon move-out.
- Provide support for an automated coffee machine for guests and members.
About You
We’d love to hear from you if you meet the qualifications below:
- College graduate with a four-year degree preferred, but not required.
- 1+ years of hospitality experience.
- Customer service and/or sales experience a plus.
- Must have strong verbal and written communication skills.
- Outstanding interpersonal and multitasking skills.
- Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
- Passion for entrepreneurial communities.
- Passion and understanding of WeWork’s mission and values.
- Proficient in basic computer skills.
Life at WeWork
Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a community that embraces and inspires you—because together we can achieve more. Here we challenge ideas, and explore new ways of getting things done.
Community Associate in Manchester employer: WeWork
WeWork is an exceptional employer that fosters a collaborative and inclusive work culture in the heart of London. With a strong emphasis on employee growth, WeWork offers numerous opportunities for professional development and encourages innovative thinking among its team members. Joining WeWork means being part of a vibrant community that values diverse perspectives and supports meaningful contributions to the workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Community Associate in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at WeWork. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like WeWork before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Community Associate in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to WeWork:Your cover letter is your chance to shine! Tell us why you want to work at WeWork specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at WeWork!
How to prepare for a job interview at WeWork
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
