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For Companies At a Glance
- Tasks: Manage member experiences and ensure satisfaction in multiple buildings.
- Company: Join WeWork, a leader in flexible workspace solutions worldwide.
- Benefits: Flexible work environment, career growth opportunities, and a vibrant community.
- Why this job: Empower businesses and connect with diverse members every day.
- Qualifications: Strong communication skills and a passion for community engagement.
- Other info: Dynamic role with opportunities to innovate and make a real impact.
The predicted salary is between 36000 - 60000 £ per year.
About Us
At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re not just a part of that movement—we’re leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow’s world at work.
About The Opportunity
As a Community Manager, you will be required to report to buildings you manage each day and will be the owner of the Member experience in each building in your portfolio, generally 2-4. You will also be responsible for ensuring we are meeting our member’s needs and our WeWork global standards and targets on member experience satisfaction.
Membership Engagement & Retention
- Assume ownership and manage the relationship with key accounts within the multiple buildings you oversee.
- Ensure all accounts within your buildings have an assigned point of contact.
- Meet with members to resolve issues, process member terminations, and other issues of complexity.
- Serve as a point of escalation and be a final decision maker on WeWork policies and procedures to members.
- Monitor the Medallia escalation process to ensure alerts are being properly addressed.
- Be accountable for member retention, Net Promoter Scores, and overall member satisfaction.
- Review Net Promoter Scores and member satisfaction results regularly and implement building-specific plans to improve KPIs.
- Lead building site tours for VIPs as needed.
- Communicate and drive the success of business updates, process changes, company initiatives, and goals to the team.
Building Operations And Management
- Ensure quality and upkeep expectations are being adhered to and SLAs for member submitted requests are being met.
- Hold the team accountable for general operational policies and standards.
- Engage with Landlords in conjunction with the Asset Director and Real Estate to handle any building-related escalations.
- Escalate reoccurring issues as it relates to 3rd party vendors to appropriate teams for resolution.
- Be accountable for building-level Opex in partnership with the Building Operations team.
- Conduct tours of the space for potential new members while sharing benefits tailored to their needs.
- Analyze cluster ancillary revenue data, drive initiatives to increase ancillary revenue in your cluster and partner with central teams on ancillary revenue driving projects (i.e. private events, partnerships, parking, etc).
- Oversee Community responsibilities for Member companies in buildings where Community is not present which may include owning certain operational duties, liaising with Sales.
Community Manager in London employer: WeWork
Contact Detail:
WeWork Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers or team members, let your authentic self shine through. We’re all about building community, so being genuine can really set you apart.
✨Tip Number 3
Prepare for interviews by researching the company culture and values. At WeWork, we value collaboration and innovation, so think of examples from your past that showcase these traits. Tailor your responses to align with what we stand for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our community and contributing to our mission.
We think you need these skills to ace Community Manager in London
Some tips for your application 🫡
Show Your Passion for Community: When writing your application, let your enthusiasm for building communities shine through. We want to see how you connect with people and create engaging environments, so share any relevant experiences that highlight your community-building skills.
Tailor Your Application: Make sure to customise your application for the Community Manager role. Use keywords from the job description and relate your past experiences to the specific responsibilities mentioned. This shows us you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Highlight your key achievements and skills that align with the role, making it easy for us to see why you’re a great fit.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and culture while you’re at it.
How to prepare for a job interview at WeWork
✨Know the WeWork Vibe
Before your interview, dive into WeWork's culture and values. Familiarise yourself with their mission to empower members and create a thriving community. This will help you align your answers with what they’re looking for in a Community Manager.
✨Showcase Your People Skills
As a Community Manager, you'll be the face of WeWork for many members. Prepare examples of how you've successfully managed relationships or resolved conflicts in the past. Highlight your ability to engage with diverse groups and ensure member satisfaction.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling a member complaint or improving member retention. Think through your approach to these scenarios beforehand, so you can demonstrate your problem-solving skills and decision-making process.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the role or the company. This shows your genuine interest in the position and helps you understand how you can contribute to the WeWork community effectively.