At a Glance
- Tasks: Lead community engagement and create memorable experiences for WeWork members.
- Company: Join WeWork, a global leader in flexible workspace solutions.
- Benefits: Enjoy a vibrant work culture, networking opportunities, and personal growth.
- Other info: Be part of a dynamic team that values creativity and collaboration.
- Why this job: Empower a diverse community and make a real impact on their work lives.
- Qualifications: Hospitality experience and strong communication skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
About Us
At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re not just a part of that movement—we’re leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow’s world at work.
About The Opportunity
As a Community Lead, you are integral to the elevated member experience at your WeWork location. You will report to your building each day and will be responsible for ensuring we meet our members’ needs and maintain our WeWork global standards. In addition, you’ll ensure we deliver on our targets for an uncompromised member experience through curated events based on members’ interests, introducing members to each other for business opportunities, and creating a welcoming environment for members and their guests.
Membership Engagement & Retention
- Complete scheduled, quarterly conversations with owned accounts to help them maximize the value of their WeWork membership while checking in on all members regularly to understand their ongoing experience.
- Anticipate member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience.
- Follow up in person with all members who have submitted a bad rating for conference rooms, poorly rated a ticket, or submitted a negative response in our member experience system, Medallia.
- Review all Medallia responses to understand areas of improvement and implement proactive changes, keeping member experience top of mind.
- Support front desk coverage schedule as needed, ensuring there is consistent coverage during business hours.
Move-In & Move Out
- Conduct pre-move-in meetings with all new accounts to ensure a successful move in.
- Complete the New Member Orientation process for all new accounts within the building.
- Curate new member onboarding materials such as welcome member notes, FAQ guides, etc. to provide on move-in day.
- Conduct move-out interviews to understand the departing members’ overall experience.
Events
- Provide feedback on programming types (based on member makeup) and evaluate events based on attendance, satisfaction, and impact on the appropriate Events team.
- Set up and host weekly social events that help to create a community within your location and execute value-driving events planned by the Events team when applicable in the building.
- Ensure building-specific operational requirements are met for each event (elevators, HVAC, etc).
Building Operations And Management
- Conduct morning walkthroughs to address any issues, escalating any recurring issues to your manager and/or relevant cross-functional teams.
- Know and explain WeWork policies and procedures and communicate, inform, and update members on building issues via email, in person, or broadcast.
- Liaise with in-building, third party cleaning companies to ensure space is kept up to standards.
- Manage keycard stock and request new inventory as needed.
Safety And Security
- Review and understand the role in the building management & WeWork provided Emergency Action Plans.
- Create incident reports as necessary, respond appropriately, escalate any medical emergency (injury or illness), and respond to instructions from Leadership regarding emergency situations or security alerts.
Sales Support
- Conduct building tours set up by the Sales team for VIPs or prospective members as needed.
- Alert appropriate contact on the Growth Team when a member gives notice of any desire to have a Growth related conversation (ex. move-out requests, extensions, transfers, etc).
- Conduct tours of the space for potential new members while sharing benefits tailored to their needs.
About You
- Bachelor’s Degree or equivalent experience.
- 2+ years of experience in hospitality.
- Proficient local language and understanding of local culture required.
- Excellent interpersonal and networking skills.
- Strong verbal and written communication skills.
- Strong organization skills with the ability to multitask projects from start to finish.
- You are attentive to detail and manage tasks efficiently and effectively.
- You enjoy and thrive at continually growing relationships.
Life at WeWork
Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a community that embraces and inspires you—because together we can achieve more. Here you will challenge ideas, and explore new ways of getting things done. Whether you are part of our Employee Community Groups, or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated.
Community Lead employer: wework
WeWork is an exceptional employer that fosters a collaborative and inclusive work culture in the heart of London. With a strong emphasis on employee growth, WeWork offers numerous opportunities for professional development and encourages innovative thinking among its team members. Joining WeWork means being part of a vibrant community that values diverse perspectives and supports meaningful contributions to the workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Community Lead
✨Tip Number 1
Get to know the WeWork community before your interview! Attend events or visit a location to soak up the vibe. This will help you understand what makes WeWork tick and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current WeWork employees on LinkedIn or at local events. Ask them about their experiences and share your passion for community building—this could give you a leg up when it comes to landing that Community Lead role.
✨Tip Number 3
Prepare for your interview by thinking about how you can enhance member experiences. Come up with ideas for events or initiatives that align with WeWork's mission. This shows you're proactive and ready to hit the ground running!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the WeWork family and contributing to our vibrant community.
We think you need these skills to ace Community Lead
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for community building shine through! We want to see how much you care about creating a welcoming environment and supporting members in their journey.
Tailor Your Experience:Make sure to highlight your relevant experience in hospitality or community management. We love seeing how your past roles have prepared you for this position, so don’t hold back on those details!
Be Personable:Your written application is your first chance to connect with us, so keep it friendly and approachable. Use a conversational tone that reflects your personality—after all, we’re all about building relationships!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at wework
✨Know the WeWork Vibe
Before your interview, dive into WeWork's culture and values. Familiarise yourself with their mission to build a global community and how they empower members. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Hospitality Skills
As a Community Lead, your experience in hospitality is key. Prepare examples from your past roles where you've enhanced customer experiences or resolved issues effectively. Highlight your interpersonal skills and how you've built relationships, as this is crucial for engaging with diverse members.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities. Think about potential scenarios you might face at WeWork, like handling a member complaint or organising an event. Practise articulating your thought process and solutions clearly, demonstrating your proactive approach to member engagement.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the types of events they host or how they measure member satisfaction. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
