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For Companies At a Glance
- Tasks: Be the friendly face of WeWork, engaging with members and managing daily operations.
- Company: WeWork offers flexible workspaces globally, fostering a vibrant community for businesses of all sizes.
- Benefits: Enjoy a dynamic work environment, networking opportunities, and a chance to shape the future of work.
- Why this job: Join a passionate team, build relationships, and make a real impact in a collaborative community.
- Qualifications: Ideal for college grads or those with customer service experience; strong communication skills are essential.
- Other info: This is an entry-level, full-time role perfect for those eager to grow in a thriving company.
The predicted salary is between 24000 - 32000 ÂŁ per year.
Join to apply for the Community Associate role at WeWork
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About Us
At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re not just a part of that movement—we’re leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow’s world at work.
About Us
At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re not just a part of that movement—we’re leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow’s world at work.
About The Opportunity
As a Community Associate, you\’ll be the primary point of contact for the Community and act as the “face” of WeWork! You will report to your building each day to support the Community Management team. Your work, which will include but not be limited to the duties listed below, will help WeWork to achieve the following:
- Build a welcoming and collaborative community environment amongst our members through events and building relationships between members!
- Ensure that your building is fully operational and processes are running efficiently.
- Drive growth and promotion of WeWork-provided service offerings.
- Take direction from the Community Lead and the Community Manager to support the Community Team as necessary.
- All of this while illustrating WeWork’s core values and working towards achieving our mission.
In This Role, You’ll
Front Desk Management:
- Cover the front desk during the building’s set business hours and be an on-site point of contact, easily located on the member floor or at Community Bar.
- Greet members and guests with a warm and welcoming demeanor.
- Ensure all visiting guests are in accordance with WeWork\’s guest policy by ensuring all guests properly sign-in via Welkio iPad.
- Learn the names of members and guests with the goal of building relationships in order to facilitate the sense of community that WeWork is known for.
- Anticipate member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience.
- Ensure building specific forms are up to date including pet forms, filming requests, bike room requests, etc.
- Keep the front desk clean and organized.
- Notify members of any food deliveries and couriers.
- Answer any questions from members and guests related to the building including way-finding, policies and procedures, community etiquette, etc.
Events And Membership Engagement
- Provide feedback on programming types (based on member makeup) and evaluate events based on attendance, satisfaction, and impact on the appropriate event team.
- Consistently celebrate members’ successes and milestones through gifts and notes.
- Distribute all necessary info to promote the event including creation and posting of weekly events poster and individual event posters.
- Ensure building-specific operational requirements are met for each event (elevators, HVAC, etc).
- Input notes into Kube or an equivalent system about members.
- Identify and execute opportunities to connect members with each other.
- Know and recommend local restaurants, food delivery services, catering options, team outing venues, post office, shipping center, supply store, etc.
- Be active on the WeWork member network to engage members.
- Know and explain WeWork policies and procedures and communicate, inform, and update members on building issues.
- Ensure music levels and activations are appropriate to the daypart and occasion.
- Write and send broadcasts relating to building updates.
Building Operations And Management
- Receive, process, sort, and organize all mail.
- Locate and issue posts via the regional system to members upon request.
- Keep the mailroom organized and clean.
- “Return to Sender\” for unidentified mail and former member mail after 30 days of no-pick up.
- Ensure courier parcels have all the correct details for scheduled pick-ups.
- Investigate, escalate, and resolve \’lost\’ packages.
- Know and explain WeWork policies and procedures around mail and mailroom.
- Track, audit, and organize keys collected and distributed.
- Manage keycard stock and request new inventory as needed.
- Collect keys and key cards upon move-out.
- Review location and how to use each piece of emergency equipment.
- Provide support for an automated coffee machine for guests and members.
About You
We’d love to hear from you if you meet the qualifications below:
- College graduate with a four-year degree preferred, but not required.
- Customer service and/or sales experience a plus.
- Must have strong verbal and written communication skills.
- Outstanding interpersonal and multitasking skills.
- Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
- Passion for entrepreneurial communities.
- Passion and understanding of WeWork’s mission and values.
- Proficient in basic computer skills.
Life at WeWork
Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a community that embraces and inspires you—because together we can achieve more. Here we challenge ideas, and explore new ways of getting things done. Whether you are part of our Employee Community Groups, or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated.
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Community Associate employer: WeWork
Contact Detail:
WeWork Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Associate
✨Tip Number 1
Familiarise yourself with WeWork's mission and values. Understanding their commitment to building a global community will help you align your responses during interviews and demonstrate your passion for the role.
✨Tip Number 2
Network with current or former WeWork employees on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss your customer service experiences in detail. As a Community Associate, showcasing your ability to build relationships and enhance member experiences will be crucial in demonstrating your fit for the role.
✨Tip Number 4
Stay updated on local events and community activities that could be relevant to WeWork members. Being knowledgeable about local resources will show your initiative and readiness to engage with the community effectively.
We think you need these skills to ace Community Associate
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Community Associate at WeWork. Highlight your relevant experiences that align with their expectations, such as customer service skills and community engagement.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the Community Associate position. Emphasise your interpersonal skills, ability to multitask, and any previous experience in community management or customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for community building and your understanding of WeWork's mission. Use specific examples from your past experiences to demonstrate how you can contribute to creating a welcoming environment.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at WeWork
✨Show Your Passion for Community Building
As a Community Associate, your role revolves around fostering relationships and creating a welcoming environment. Be prepared to share examples of how you've successfully built community connections in previous roles or experiences.
✨Demonstrate Strong Communication Skills
Effective communication is key in this position. Practice articulating your thoughts clearly and confidently. You might be asked to role-play scenarios where you need to engage with members or resolve issues, so be ready to showcase your interpersonal skills.
✨Familiarise Yourself with WeWork's Values
Understanding WeWork's mission and core values will set you apart. Research the company culture and be ready to discuss how your personal values align with theirs. This shows genuine interest and commitment to the role.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and how you handle various situations. Think of specific instances where you've had to multitask, manage conflicts, or adapt to changes, and be ready to share these stories.
